Campanile Hotel (Xi'an Lintong Terracotta Warriors and Horses West Garden Metro Station) Reviews

Poor. I don't know what the hotel's hygiene standards are. The floor towels are all yellow, half white and one yellow. Is this the standard provided to guests? Since I stayed in an hourly room, I was eager to rest and didn't want to say anything, but this is the first time I have encountered two-color towels and it is so obvious. Didn't the waiter see it? Maybe this is the standard of Campanile Hotel. The front desk service is very average. There is basically no service when there are many people checking in. The first time I went to the front desk to open an hourly room, the front desk directly told me that there was no room. I stayed in the room, and the next person could not check in without even an apology. They didn't even ask me if I had a reservation or if I had placed an order. Later, I went out and contacted the Ctrip platform customer service to help verify and told me that I could stay again. I called the front desk and the front desk said that as long as I had placed an order, I could stay. I didn't say I had placed an order just now. I really want to say that when checking in, don't you ask if there is a reservation? Can't the hotel computer see if there is an hourly room order? Maybe the hourly room is cheap and not worth the good service. It feels like they are impatient and don't want to pay attention to you when you mention the hourly room. In short, I always think that the service of Jinjiang's big brand chain hotels should be good, including Vienna and IU, which I often stayed in before, but I was completely disappointed this time. It's not as good as a small hotel for dozens of yuan. It's also a chain hotel, but it's not as good as Hanting and Four Seasons. These services are half as good. I won't go there next time. It's a thunderbolt.