Ramayana Suites & Resorts Reviews

Response from Property: Dear Ms. Venty Winda,Warmest Greeting from Ramayana Suites and Resort..Thank you for your lovely review and for highlighting our unbeatable location, comfortable bed, and helpful team.We are especially grateful for your kind mention of Pak Ngurah, Bu Ayu, Bu Puspa, and the rest of our staff — they will be delighted to know they helped make your stay memorable.We truly look forward to welcoming you back again soon at Ramayana Suites & Resort!Warm regards,Ramayana Suites and Resort

Response from Property: Dear Mr/s. Praty,Warmest Greeting from Ramayana Suites & Resort..Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We’re pleased to hear that you appreciated our location and enjoyed the swimming pool. However, we’re truly sorry to learn that several aspects of your experience did not meet your expectations. Please accept our sincerest apologies for the delays in service and the issues you encountered with cleanliness and amenities.Your comments regarding the room condition, in-room facilities, and overall value have been noted and shared with the respective departments for immediate review and improvement. Feedback like yours is very important to us as it helps us identify areas where we can do better.We genuinely regret that your experience did not reflect the high standards we strive to maintain. We do hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable and comfortable stay.Warm regards,Ramayana Suites & Resort

Response from Property: Dear Mr. Paul,Thank you for sharing your feedback, and we sincerely apologize for the experience you had during your stay. We take all reviews seriously, and I’m truly sorry that we fell short of your expectations.We deeply regret the issues you encountered in both rooms, especially with the bathroom cleanliness and maintenance. This is certainly not the standard we strive to uphold. I have already shared your comments with our housekeeping and maintenance teams, and we will be taking immediate action to address the water leaks, sink issues, and mold in our rooms.Please be assured that your concerns are being treated with the utmost importance, and we are committed to improving our facilities to ensure that no other guest faces similar issues.We understand your frustration, and we truly appreciate you bringing this to our attention. If you would be willing to give us another opportunity, we would love to make it right for you. Please do not hesitate to contact us directly should you have any further concerns or need any assistance.Once again, we apologize for the inconvenience, and thank you for your honest feedback.Best regards,Ade Dwiyani

Response from Property: Dear Shenzhen Foodie, Thank you for your kind words! It means a lot to hear that our resort is the nicest hotel you’ve stayed in. Our team always strives to make every guest feel welcome, so we truly appreciate your recognition. Glad you enjoyed the spacious rooms, the daybed and balcony, and of course, our tropical surroundings. And yes, our pool is definitely a favorite! While Kuta has changed over the years, we’re happy that our resort remains a place you’d return to. We’d love to have you back again—maybe next time in our **Lumbung Suite** or **One-Bedroom Suite** for an even more special stay! Best regards, Ramayana Suites & Resort

Response from Property: Dear Mr. De Jun,Thank you for your kind review!We’re glad to hear that you enjoyed our convenient location and found our staff to be friendly. We truly appreciate your feedback and hope to welcome you back for another pleasant stay.Warm regards,Ramayana Suites & Resort

Response from Property: Dear Kien Yueng, Thank you for sharing your experience! We’re delighted to hear that you had a great stay and found our rooms clean, spacious, and well-equipped. It’s wonderful that you enjoyed the convenience of our strategic location and appreciated the unique charm of our iconic Lumbung Suites. Your feedback on Gabah Restaurant’s generous portions is noted, and we’re glad you had a great time unwinding with afternoon tea and catching the Premier League at our bar. We truly appreciate your recommendation and look forward to welcoming you again. Best regards, Ramayana Suites & Resort

Response from Property: Dear Mr. Pei Qi Karin,Warmest Greeting from Ramayana Suites and ResortThank you so much for your wonderful review.We are delighted to hear that you had an amazing stay and enjoyed the variety of our restaurants, the room upgrade, and the added convenience of the personal water dispenser. Your kind recommendation truly means a lot to us.We apologize for the delay during check-in and appreciate your patience — your feedback helps us improve.We look forward to welcoming you back again soon for another memorable experience at Ramayana Suites & Resort.Warm regards,Ramayana Suites and Resort

Response from Property: Dear Valued Guest,Warmest Greeting from Ramayana Suites & Resort..Thank you so much for your fantastic feedback! We are absolutely delighted to hear that you enjoyed the beautiful grounds, our exceptional service, and the amazing breakfast. We take great pride in offering a wide variety of breakfast options, and it's wonderful to know that you found it to be the best you've ever had!We’re also thrilled to hear that you found our pool to be an oasis and that our central location allowed you to easily explore everything around us.Your kind words truly motivate us to continue providing the best possible experience for all our guests. We would love to welcome you back to Ramayana Suites & Resort whenever you're in Bali next!Thank you again for your kind review, and we wish you all the best.Warm regards,Ramayana Suites & Resort

Response from Property: Dear Valued Guest,Warmest Greeting from Ramayana Suites and ResortThank you for your kind review! We are so pleased to hear that you found the hotel clean and comfortable during your stay. It was a pleasure to host you for those two nights, and we hope the rest of your journey in Bali was just as enjoyable.We love to welcome you back anytime you’re in the area again!Best regards,Ramayana Suites and Resort

Response from Property: Dear AmirahIsnin, Thank you for sharing your experience with us. We’re pleased to hear that you found your Junior Suite spacious and comfortable, and that you enjoyed our strategic location. It’s also wonderful to know you appreciated the affordability and taste of the food at our restaurant. We truly value your understanding regarding the check-in timing during the holiday season and are glad it didn’t affect your overall experience. We look forward to welcoming you back for another enjoyable stay! Best regards, Ramayana Suites & Resort

Response from Property: Dear Guest, Thank you for your feedback. Our resort is a heritage property designed to reflect traditional Balinese charm, offering an authentic cultural experience. While the architecture may reflect its heritage, we ensure regular maintenance and cleanliness standards are upheld. Noise levels can sometimes vary due to the lively surroundings of Kuta’s vibrant area. We’re continuously improving based on guest input to enhance comfort and tranquility. We hope you’ll consider revisiting to experience the unique ambiance we take pride in offering. Best regards, Ramayana Suites & Resort

Response from Property: Dear Valued Guest,Warmest Greeting from Ramayana Suites & Resort..Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay, and we truly regret that we did not meet your expectations.We are pleased to hear that you found our staff friendly and the hotel environment enjoyable. However, we deeply regret the issues you faced with soundproofing and the noise disturbances from the elevator and the nearby road. We understand how important a restful night’s sleep is, and we will certainly address these concerns with our team to find ways to improve the guest experience in those rooms.Regarding the bathroom amenities and cleanliness, we apologize for the oversight with the shampoo replenishment, the incorrect placement of the shower gel and hand soap, and the uncollected tissue paper. This is certainly not the standard we aim to uphold, and we will ensure this is addressed with our housekeeping team to improve their attention to detail.We truly value your feedback as it helps us enhance the quality of our service, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Best regards,Ramayana Suites & Resort

Response from Property: Dear Ms. Snehal Kamble,Warmest Greeting from Ramayana Suites & Resort..Thank you so much for your kind and thoughtful review.We’re delighted to hear that you enjoyed your upgraded room and felt well taken care of by our team. It’s wonderful to know you loved the breakfast selection, convenient location near the markets, and your relaxing experience at the spa.At the same time, we sincerely apologize for the maintenance and bathroom condition you mentioned. Please rest assured that your feedback has been shared with our housekeeping and engineering teams to ensure improvements are made.We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future.Warm regards,Ramayana Suites & Resort

Response from Property: Dear Mr/s. Nryn,Warmest Greeting from Ramayana Suites & Resort..Thank you for taking the time to share your wonderful experience at Ramayana Suites & Resort! We are thrilled to hear that you and your friend had such a fantastic stay with us.It’s great to know that our friendly and trustworthy staff made you feel welcome, and that your room was comfortable and well-maintained. We’re also pleased that you enjoyed the scent of the soap and the amenities we provide—it’s the little details that can make all the difference!Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Best regards,Ramayana Suites & Resort