Best Thatcham Hotels

"The only thing I have to say is the TV didn’t work properly no sound to it & froze most of the time & the shower water goes all over the floor apart from that we had lovely quiet stay "

"My first time staying there was terrible, bedcovers not changed ,bathroom not cleaned ,however, a thumbs up for my stay this time."

"In order to take the children to the nearby school for an interview, stayed for one night, so there is not much demand for the hotel. The facilities in the room are general, the beds are put together, not very comfortable, the health is OK, the breakfast is too poor, the overall feeling is not acceptable for the holiday! The decoration at the front desk is ok, warm and elegant!"

"The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little."

"Small room, cozy, southern countryside chain in the UK, join AC for a short stay."

"On Sunday when I checked out on Sunday 6th July forget my phone ( Samsung Z Fold 4 in the room when I reached my destination I called the hotel and told them that I had forgotten my phone. The gentleman that I spoke to claimed that the phone was not there and I asked him to ask the housekeeper and he told me that there was no phone that was brought to the reception. I called on Monday and asked to speak to the manager and u was told that she is not in but promised that she will call me back. Today 8th I called the hotel there was no answer. I tried to track my phone on google and the location had been encrypted. And it shows that my phone was on on Sunday night at 1:14 am. I don’t understand how can the phone disappear in the room without trace. Kindly help me to get my phone back. I was on room 310. My contact is ***********."

"The location is great, the hotel does not have its own parking lot, but the underground parking lot of the big shopping center is opposite, 24 hours 12 pounds, very convenient. The hotel staff are very friendly, the kitchen master is also great, the ingredients are very fresh, we all go back to the hotel to order. Come back next time and stay here 😀"

"The room was in a small separated building literally in the parking lot, didn’t expect that. But inside is cozy and location is good."