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It is a very good apartment! I like to so much!

Apart from the wrong contact number on booking confirmation from trip.com Home was home away from home. Information given good. Lots of space to hold our guests needed Have already recommended to friends and family

Overall it is a good experience staying in Trafford Hall Manchester. Breakfast are great which provide various choice from the menu, but limited choice for Asian food in the menu. Hotel room and toilet are clean, but a bit disappointed that they didn't provide drinking water, toothbrush and toothpaste.

GOOD Self-catering. Modern flat with two double (4ft 6ins width - so not King Sized) beds, comfortable. One bedroom is en suite, one bedroom uses the main bathroom next to it; both have Villeroy & Boch bathroom suites. High spec kitchen appliances (Bosch, Smeg) but if going to use dishwasher one needs twice as much crockery & cutlery to be ecological (6 of each item). If opt for handwashing kitchenware at sink instead, then need a drainer on surface to allow air circulation for natural drying. Tea-bags and milk sachets helpful till get chance to get supplies (short walk to Co-Op across road). Garage parking option vital as is very rare to get a space on the street and eager parking wardens so we saw frequent penalty notices on cars in our few days here (e.g. if park on ”crossing areas with bobbled surface on pavement” or partly over double yellow lines.). Very convenient location as short walk to Cornbrook Metrolink Tram Station (and almost all tram lines stop there). BAD Took a while to get key from key safe outside apartment 331 then had to ring guest helpline to discover where flat was - flat was not in 331 BUT in Princess Street ground floor of the tower block. This was unclear in the instructions. Was stated ”full sized beds” implying King Size but they were 4ft 6inch wide double beds (not suitable for 2 people when 1 of us is almost 2 metres tall). No blind on door to patio (upstairs) so occupants can be clearly seen from other flats when in corridor to main bathroom, especially so at night-time. Streetlight outside bedroom windows is brighter than daylight so need blackout blinds close to window to make room dark (existing blind away from window and grey). A blind on side window of lounge is also needed for privacy from footpath as only a blind on main window of bay) No placemats for glass table. No colander for draining food. Only x1 coffee capsule (unlabelled) for coffee machine and no sachets of coffee (just tea-bags). QR code for information about appliances did not work - took you to a blank page with just a message ”Hope you enjoyed your stay” and a link to the Charles Hope website which went to their home page. Need instructions for appliances and explanation of the triple rubbish bins. We guessed green was for recycling and black for non-recyclable items, but the yellow pedal bin remained a mystery (food waste perhaps?). Instructions for heating needed- we just use ”advance” and increased temperature which we hoped would revert to scheduled pattern later on. Lounge cool as very tall ceiling and x3 outside walls - underground garage is 3rd (rear) wall. Instructions for leaving keys on departure were poor - said ”leave on kitchen table” but then how do you lock the flat! Key safe box outside 331 was extremely difficult to open. Eventually emailed Guest Services who said lock flat and leave them in letterbox. We then got messages the next morning asking where the keys were - so poor communication within the organisation!

Staff great, good location, restaurant food was lovely, there was a wide range of breakfast products which were replenished often making sure no one missed out on anything. Room was really good size and clean. check in was easy. Nice bar area, with very friendly staff. There was one downside, but it was dealt with immediately, our first night at the hotel we had a really bad night's sleep. The double bed was very uncomfortable, it had a very noticeable dip in the middle which we were constantly rolling into, our joints were sore and achy in the morning and we were extremely tired. We went to reception after breakfast, to bring the matter to the staff's attention. We spoke to Eve, Front office manager, she couldn't have been more helpful, she immediately offered to move us to another room, which we were grateful for, she said it may take a while. However we returned to our room and in no time at all she phoned to say that a room was ready and she would bring up the key. Eve arrived and told us she had upgraded us to a top floor room with a king bed that had a new mattress, she also enhanced my points as I am an IHG Member. We cannot praise Eve enough for dealing with us so quickly and professionally she certainly went above and beyond. That night we slept so well. Thank you for looking after us so well.

Stayed here a while back whilst on a business trip. The room was huge and I was so impressed with the bed and linen I emailed them when I got home to find out the make. Great bathroom and the little touches like the sweets in the fridge were fab. Ate in the restaurant and quality and portions were great. Staff throughout the hotel were a credit. Will look forward to another stay

Car park was a bit of a walk to the united ground, hotel lobby could be larger, room was fresh and clean with a decent mattress