Find 5-Star Hotels in Hanoi

Don’t waste your time looking anywhere else in Hanoi—just book Classyc! My husband and I travel quite frequently, and we can confidently say this was one of the best hotel experiences we’ve ever had. From start to finish, every detail felt thoughtful, warm, and genuinely exceptional. We initially booked the Grand Suite for 3 days and 2 nights before heading off on a Ha Long Bay cruise, then returned to Classyc for the remainder of our stay. From the moment we arrived, we were welcomed with cold towels, welcome drinks, and snacks—such a refreshing and thoughtful touch after traveling. The service throughout our stay was impeccable. The staff were incredibly kind and attentive, always going above and beyond. Arthur personally escorted us to our room and even checked in with us later that evening via message to ensure everything was perfect. We were also welcomed with chocolates in the room, which made the experience feel even more personal. It’s the little touches that truly set this hotel apart. We received complimentary wine vouchers, spa discounts, and consistently warm, attentive service at every interaction. When we returned from Ha Long Bay, it genuinely felt like we were coming home. Walking into our new room to find a heart-shaped chocolate mousse cake and a handwritten welcome-back note from the team was such a thoughtful and memorable surprise There was also a moment that really reflected the hotel’s integrity and commitment to guest satisfaction. We had booked a signature spa package, not realizing it wasn’t included in the 20% discount promotion. While we didn’t raise any concerns, the staff proactively followed up the next day at breakfast, apologized for the confusion, and extended the discount to us anyway. We were genuinely touched by this gesture—it spoke volumes about how much they care about their guests’ experience. On our final day, we had some time to spare before our flight. After exploring the city, we returned to the hotel and the staff kindly offered us access to the spa facilities so we could freshen up before heading to the airport—an incredibly thoughtful and appreciated gesture. They also arranged a luxury transfer for us, complete with comfortable seats and even a massage function, which made the journey that much more enjoyable! As we were leaving, one of the staff members surprised us with a beautiful ceramic wind chime symbolizing positive energy and good luck. It was such a meaningful and heartfelt farewell, and a perfect end to an already unforgettable stay. A few additional highlights worth mentioning: - A great breakfast spread with plenty of variety - A lovely rooftop pool area to unwind - Reno Bar downstairs, which became one of our favorite spots in Hanoi—fantastic cocktails, delicious bar snacks, a cool retro vibe, and great music. During our visit with some friends they even surprised us with a complimentary tray of shots! Classyc is more than just a hotel—it’s an experience defined by genuine hospitality, attention to detail, and heartfelt service. We’re already looking forward to our next trip to Hanoi, just so we can stay here again!

We had an impeccable experience at the JW Marriott Hotel Hanoi. The value for money is excellent; you truly feel like you're staying in a palace while enjoying reasonable prices. Even the most basic rooms are spacious, elegant, and equipped with high-quality amenities, especially very comfortable bedding and linens. The common areas are magnificent and perfectly maintained. Whether it's the pool, the spa, breakfast, or the various restaurants, all the services offered are top-notch. The food and drinks are also excellent, both at breakfast and in the hotel's different establishments. We were particularly and pleasantly surprised by the staff's attitude. Every team member demonstrates great hospitality, a genuine sense of service, and a lot of kindness. Everyone goes above and beyond to ensure the stay runs perfectly. Between the small touches, kind words, and warm conversations, each guest truly feels unique. The hotel is slightly away from the center, but it's still very easy to reach the city center and the historic district. I highly recommend this establishment!

When we arrived at the hotel, we were warmly welcomed by a lady at the reception. She took the time to sit down with us and shared recommendations on places to visit and things to do in Hanoi, which was a thoughtful and pleasant start to our stay. Unfortunately, our first impression of the room quickly changed. As soon as we entered, we noticed that one of the curtain blind hooks had come loose. We brushed it off, thinking it might just be an isolated issue. However, things only got worse as we continued inspecting the room. In the bathroom, the shower head was loose and water was leaking from the connecting pipe whenever it was turned on. There were also black specks of dirt or dust inside the bathtub, making it feel unclean. The biggest concern, however, was the towel rack. It was literally half-detached from the wall and hanging at a noticeable angle. This wasn't just a maintenance issue—it was a serious safety hazard. If it had fallen on a guest, the consequences could have been severe. It's disappointing that such an obvious issue was overlooked before assigning the room to guests. Another letdown was that the handheld shower for the bathtub had been removed, leaving only the fixed shower head. It made the bathroom feel incomplete and inconvenient to use. Instead of relaxing after checking in, we found ourselves inspecting the room for faults. It honestly felt as though we were the hotel's maintenance inspectors rather than paying guests. As it was already close to midnight, we headed down to the reception to report all the issues. A male receptionist attended to us and listened to our concerns. However, the only solution initially offered was to move us to another room the following day. While we understood that it was late at night and room availability might have been limited, we felt some form of compensation was reasonable given the time we had spent dealing with these problems instead of enjoying our stay. Eventually, the hotel upgraded us to a family room. The room was much more spacious, with a separate living area, comfortable seating and a large bed, which we appreciated. However, another issue soon became apparent—the air-conditioning. Even after setting it to 16°C, the room still felt as though it was around 25°C. It was far from comfortable. In the end, I moved to sleep on the cushions in the living area because there was a ceiling fan overhead, and it was noticeably cooler there than in the bedroom. To make matters worse, the breakfast selection was rather limited. While the food was fresh, the variety was lacking and the spread felt quite basic. It leaned more towards a simple, healthy breakfast rather than the standard you would expect from a hotel that markets itself as offering a more comfortable or premium experience. What made the experience even more disappointing was that this hotel had a **5-star rating on Trip.com**, which gave us high expectations before booking. Based on the reviews and rating, we expected a well-maintained room, comfortable facilities and a pleasant stay. Instead, what we experienced was the complete opposite. The numerous maintenance issues, safety concerns, poor air-conditioning and average breakfast simply did not reflect the quality that a highly rated hotel should provide. Overall, while the staff were polite and welcoming, the poor maintenance of the rooms, lack of attention to detail and underwhelming facilities made our stay disappointing. The hotel certainly did not live up to the expectations created by its 5-star rating on Trip.com. Unless significant improvements are made, I would recommend thinking twice before booking this hotel.

The hotel boasts an excellent location in the city center, allowing easy walking access to many of Hanoi's attractions. Opened earlier this year, it features a modern design and brand-new facilities. Their wellness center is a must-visit, with two pools. One is an outdoor rooftop pool, offering a fantastic resort-like vibe. The other, an indoor heated pool on the second basement level, is fully equipped and high-end, complete with a Jacuzzi and a meditation room. The service was attentive and enthusiastic; many of the hotel staff are young, and I felt a vibrant warmth from them. I'd like to extend a special thanks to HANNA, RACHELLE, and other staff members from the concierge team. They provided immense help during my stay, handling many things and making me feel right at home. They truly deserve recognition!

We had an excellent stay at Splendid Premium Hotel! The location is perfect—just a short walk to Hoan Kiem Lake, the Old Quarter, and many great cafés and restaurants. The staff were incredibly warm, attentive, and always ready to help. Our room was clean, comfortable, and well-maintained, and the breakfast offered a great variety of delicious options. Highly recommend this hotel for anyone visiting Hanoi, and we would definitely stay here again!

Best overall value in Old Quarter – no construction noise, great breakfast and views with hospitable staff! After many hours researching 80+ five-star hotels in Hanoi, we finally chose May De Ville Lakeside for our own five-day stay and future family group tour. I visited other properties but it is well managed with a team of hospitality professionals. May De Ville Lakeside genuinely offers the best value for money we found. Why we loved it: • No construction noise or late-night parties, rare in the Old Quarter • Welcoming, multilingual staff that delivered genuine Vietnamese hospitality • Prime location, walkable but peaceful to the lake. Everything outside the front door, restaurants and shopping with a great in-house spa. • Scenic rooftop bar and a rooftop pool, perfect for relaxing before our late-night flight • Affordable spa indulgence • The buffet breakfast overlooking Hoan Kiem Lake was the best we had in a month of Asian travels with Mr. Richard readily topping up our coffee. Mrs. Hannah was most perceptive to resolve one issue but all staff are proactive to ensure a comfortable stay for all guests. Tips: * We initially booked a “Deluxe Internal Window” on first night which was suitable for short stay but moved to a Premier City View room for four nights that was great. But be careful: many of the cheaper “lead-in” rates are for rooms with only an internal window (no outside view). * Read the room features carefully before booking. Great sunset views from rooms ending in 07, 05 and 03 on west side. * Trust reviews from the booking platform you normally use and consider becoming a member for better benefits. Overall, this hotel ticks all the boxes. We would happily stay again and will return later this year with our large extended family of four generations. Only complaint was Price Match policy where we could have saved money to spend in the Rooftop Bar ;-(

The location is convenient, about a 15-minute walk to the Old Town. The room was spacious and very clean, and the air conditioning worked great, keeping it cool. The shower pressure was excellent. The decor was very attractive. All the hotel staff were very polite and enthusiastic. The family room didn't have a window; if it had sunlight, it would be 100% perfect, but that's okay, it's acceptable.

We loved Victor Metropolis hotel, but the staff made it unforgettable. The location was perfect, the breakfast was delicious, and our room had a stunning view. We can't wait to come back! The staff went above and beyond to make our stay special, especially with the little surprises they left for us. My room was beautiful and spotless, with a comfortable bed and modern amenities. The rooftop bar offered incredible sunset views, and the staff even recommended hidden gems around the city. This hotel truly exceeded our expectations in every way.

Initially as we checked in to Diamond Westlake suites our first impression was that it was more a 3 star than a 4 star. The apartment and provisions are very basic. The apartment is a bit old and feels a bit tired. However, the space is good, and the pool very nice. The breakfast was fine with enough variety for different tastes. We also ate in the restaurant on our first night. It was a bit quiet so we were a little nervous but the food was absolutely delicious. A great introduction to vietnamese food. There is also a small shop immediately below the lobby area which is very convenient. We didn't have much interaction from staff, so hard to judge the service but I guess we didn't notice a particularly welcoming effort. Despite this we enjoyed our stay. It was convenient to travel to Hanoi, about 15minutes in the taxi, also a short walk away there are shops and restaurants. Overall everything is fine, a convenient place to stay for families and if you want to stay in a quieter area away from Hanoi. No major problems, but not really a 4 star quality feel. More attention to detail in cleanliness and service would make a huge difference.

The hotel is quite far from the hustle and bustle of the Old Quarter. It's an older hotel. The rooms have a strong scent of air freshener (which I didn't find pleasant). The room was spacious but very sparsely decorated and lacked coziness. You shower in a bathtub. The breakfast buffet was excellent, with a good selection of both Western and Asian options. There's a small pool on the rooftop. The receptionist was super friendly, compliments to her! There's a spa in the basement, and all massages are 30% off. We had a foot massage, which was lovely, complete with an eye mask and a warm cherry pit neck warmer.