Luxury Hotels in Hanoi

"The hotel boasts an excellent location and elegant surroundings, both inside and out. Its facilities are comprehensive and well-appointed, and the rooms are immaculately clean. The dining options are diverse, complemented by attentive service. The check-in process and welcome were exceptionally warm, thoughtful, and attentive. I also had the pleasure of meeting the lobby manager, who had spent a decade working in China and possessed a profound understanding of Chinese history and culture."

"1. Vegetarian food options are limited, even though we had clearly mentioned during checkin. 2. The location is quite nice, there are ATMs around the hotel 3. The music session in the evening is very good 4. The staff is helpful But, their room service and housekeeping is terrible 1. The service, specially room service is TOOOO slow 2. The shampoo, bath gel weren't refilled 3. We upgraded to the suite which should signal that we are looking for a luxurious stay, but the room service guys rudely told us that they only give 2 bottles of water per day (in a suite! where families would stay, where guests might come). We have stayed across multiple hotels in multiple cities of Vietnam but this was the first time we had heard of such a policy in Vietnam"

"All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at."

"Location is good. 45min from airport and walking distance to old quarter and the lake. Many eateries and cafe around the area. We had a 3 bedrooms executive apartment. Good size for 6 adults. Well equipped but the apartment will require refresh and renovate. The room has a strong smell when we checked in. Front desk team provided great service and very efficient for both checking in and checking out. Has provided a fantastic first impression."

"Peaceful Lakeside Escape – A Perfect Place to Unwind This was a brilliant hotel to truly relax and unwind. The view overlooking the lake was absolutely phenomenal — a unique and calming backdrop to the entire stay. The pool was a highlight, and the gym and sauna were a real treat, making it easy to recharge both body and mind. The breakfast was also amazing, with a great variety and quality. A perfect stay for anyone looking to escape and enjoy some peaceful luxury."

"Great service. Nice hotel. Great rooftop and views. The gym had a lot of equipment. The only downside is that it is some distances from the old quarter and a lot of the famous restaurants. That being said it is more peaceful. Due to its location, you will probably have to order a lot of cars back and forth. I would say it’s worth it if you aren’t staying in Vietnam for that long."