Pet friendly Hotels Hanoi

Highly recommend hotel. Right in the middle of old town and many shops and food nearby. Service staffs are very friendly and attends to your needs almost immediately. Would like to shout out to Jacky, the manager of the hotel. Gave us a temporarily room to rest in as we arrived at 6am while we wait for our actual room

Amazing!!! My stay here was fabulous. The bed was so heavenly I didn’t want to wake up and leave. It was unfortunate that I could only spend one night there. Breakfast was awesome, many options were available. I was treated well from the start with a welcome drink, baker service and more. I hope I can return one day soon.

My wife and I were fortunate enough to stay at the Somerset Westpoint for about 3 months in 2021, waiting for the permanent house we had found to be available for us to move in with all our furniture. We got a furnished 2-bedroom apartment on a high floor, with an amazing view overlooking West Lake. Beautiful place, modern and stylish, all the furniture and appliances were just in perfect condition. The outdoor swimming pool (probably around 25m long) is wonderful and never crowded so you can actually swim for your daily exercise if that is part of your routine. They also have a great gym and a virtual golf practice that seems to be state of the art technology (but we never used it). So the place itself is amazing, modern and charming, pristine clean, and greatly located in Tay Ho. But even more outstanding maybe is how nice everyone has been there with us during our stay. From the housekeeping to the front desk staff and the management, everyone has just been wonderful to us (and I am not saying that just because we got a totally unexpected special chocolate treat on Bastille Day – we are French…) Impossible to mention everybody here but we would like to give special mentions to the ones that we remember the name of and that we had a special relationship with: our dedicated and meticulous housekeeper, Hoang Diu, who took such good care of our home during these three months; Kylie Quynh who was able to locate for us the manufacturer of some of the furniture at Somerset that we wanted to get for ourselves, Mr Mitchell, always so nice and pleasant, and of course Miss Minna, always smiling, who made me feel at home with her great French speaking abilities and who gave us as a souvenir an orchid from her garden that is now in ours. Also, I would like to mention someone that we have never met in person but that we exchanged a lot on WhatsApp with, Miss Doan Thanh Huyen, customer representative, who helped us with the logistic of moving in and out, and who has proven herself to be an amazing incarnation of “customer satisfaction first”. We have travelled a lot, in many different countries, and I have to say that this place really stands out. Big thanks to all the team for making us feel so comfortable and wishing you all the success that you deserve!

Thanks for the amazing experience at La Mandarina Hotel. The hotel owner and the staffs are very friendly, thoughtful and helpful. When I was there exploring the Old Quarters, they even told me the places to eat and took pictures for me. Really recommend everyone to go there to spend the night. I will come back here when I have another chance to visit Hanoi!

The room type is apartment. It is comfortable for a family to stay here as a complete facilities to cook the food. The location is in the down-town of Ha Noi City and easy to travel around North. Vietnam. But thee towel smells not so good maybe caused by eco-friendly treatment.

Please pay attention to the room type when making a reservation. After my booking, not sure whether the homestay owner or Trip.com altered the room details, resulting in a mismatch between the room I reserved and the one provided. Luckily the room is still available, and we were able to move back to the room type we reserved for during our second and third night stay. The homestay is conveniently located in the heart of Hanoi, and the room looks exactly like the pictures, though it’s slightly smaller than expected. I love their rooms decoration! There's also a beautiful cafe downstairs. I would rate the cleanliness 3-4/5; the floor was a bit sticky, and the room slightly dusty. Additionally, note that there is no elevator in the building, so consider this if you have bulky luggage.

Owner is well response using wechat. Premise is well clean and with good mattress. High Floor on the 26th for family of 3 bedroom 2 toilets Below is small shopping mall with plenty of restaurants. Only small issue on the boiling kettle is that its not boiling although the light is on

It is a great honor to be able to stay in a hotel owned by a compatriot in a foreign country. The front desk is friendly and the Chinese reception is very convenient. Hygiene crushes many big-name hotels in Hanoi. Even more fortunately, hearing the local accents from other countries, coupled with the trendy Cantonese delicacies, swept away the gloom after the typhoon.

The price is cheap and the space is spacious, especially after the door is opened, it is a comfortable double bed, the pillows are comfortable and sleepy, the bathroom is bright and clean, the medium room type has a bathtub to relax the fatigue of the whole day. The housekeeping staff is very kind. If you encounter problems, you can call the counter staff at any time. The processing speed and communication ability are quite good. Once my door was hung, please do not disturb, but the bottled water in my room was gone. The housekeeping staff on the floor immediately prepared new water for me. There was no delay at all. Very efficient Breakfast is delicious, especially the English ability of the counter staff is very good, don't worry about the problem of unclear communication, sincerely recommend the living function near the hotel is also quite convenient, there are many convenience stores and cafes nearby, Going a little further is Shopping Mall and McDonald's, don't worry about having no place to go shopping

Overall, it was pretty good. We had a two-bedroom apartment, and one of the rooms smelled of cigarette smoke at first. The customer service said that the room was full and they couldn't change to other rooms, but someone came quickly to help us deal with the smell. The service was great. The location is very good, there are two shopping malls next to it, which is convenient for shopping. As shown in the picture, only a 45-degree view of the city can be seen, and the front is blocked by the building in front.