Find5-Star Hotels in Urumqi

Watt, the night manager, is the consummate professional. I don’t know how you managed to steal him from the Ritz-Carlton. He handled a few tricky situations with noisy neighbors and even arranged a room change for me once—probably because I was complaining too much. Thank you Watt, see you soon.

The hotel's location is excellent, and it is very close to the airport and the high-speed rail station. For me who travels frequently, it greatly saves time and energy for round trips. What's more pleasing is that the surrounding area is the bustling Wanda Plaza, where you can shop, eat and have fun. After work, you can walk to it in a few minutes to relax and meet all kinds of life needs. Of course, the most praiseworthy thing is the service here! The staff always maintains a warm and thoughtful attitude, answers questions in detail, provides thoughtful services, and arranges them in place. In particular, Xiaowan, Xiaoli, and Xiaozhu's thoughtful services impressed me. From patient guidance at check-in to proactively asking for needs and solving problems in a timely manner during the stay, every detail is handled very well, making people feel valued and cared for. The hotel has a strong Wi-Fi signal, and the facilities and equipment are intact. The takeaway is delivered to the room by a small robot. The restaurant dishes are served on time and taste delicious. There is a convenience store downstairs, the sofas in the lounge area are very soft, and the front desk service is good. It is really attentive. You don't have to go to the front desk to check out, just put it on the first floor, which is very convenient. A particularly good check-in experience, recommended to everyone. Thumbs up!

The room was very clean, the front desk lady had a good service attitude, and we upgraded to a suite at night. The window had a wide view and a good view. The location is close to People's Square, which is very convenient for sightseeing or going to nearby offices.

The biggest surprise in Urumqi should be booking this hotel. From the first moment we entered the hotel, we felt the enthusiasm of the service. Xiaomi, the handsome guy in charge of luggage transportation, was meticulous and thoughtful. Zhang Min, the front desk receptionist, was professional and considerate, with strong communication skills and high efficiency. When she learned that we were elderly people staying at the hotel, she was worried that it would be inconvenient for us to go out for breakfast in the morning, so she specially sent us breakfast coupons. The breakfast was also very rich. The breakfast manager on duty saw that we were in a hurry to catch up with our schedule, so he packed coffee for us. When we checked out and prepared to leave, the girl at the front desk ran out to give us a souvenir, a cute little panda. We only then learned that the owner of the hotel is from Chengdu. In short, the overall evaluation of the hotel is very high. Although it has not yet been rated, I have given it a super five-star rating. I will come again and recommend it to my friends. There are many good hotels nowadays, but not many with such high service quality. I hope it can be maintained.

We paid 700 a day for our room and felt that it was overpriced. The room is a bit outdated and we had issues with the fridge, but the staff kept dodging our concerns and insisting everything was normal. We know what a properly working fridge is, and the light sensor in the room was not working at times, yet the staff again insisted it was fine. It seems the staff is trained to avoid fixing issues. Considering the price, there are much better options available. The so-called executive privilege is just the same noodles served daily in the breakfast hall. Unless you can get a room cheaply at this hotel, don't bother staying here because it is not up to 4 or 5-star standards as claimed!

This time I had a very good experience staying at Yaxin International Hotel. The front desk staff was very enthusiastic and the check-in was very fast. They gave my children Xinjiang souvenirs. The room was prepared with welcome fruit plates and drinks. The details were very thoughtful. I want to point out that the hotel also made its own special cards, and the blessings were all handwritten, which was very heartwarming. The hotel has its own parking lot, and parking is also very convenient. In short, this hotel is very good.

Overall the check-in process was smooth and efficient including the tedious task of having to show health QR codes, having pictures taken of passport with China residence visa side by side with phone showing health code, then making copies of visa page, passport page, last China entry stamp page, etc etc. In spite of the time this whole process takes the staff knew what they were supposed to do and went about the process as quickly as possible. A small welcome gift was an unexpected surprise. Special word of thanks to Ms.爱森那赫 at the reception (not sure if this is her actual name). She was the only one who spoke English and was guiding her colleagues to check us in smoothly. She also gave us a good recommendation to try local cuisine for dinner at a restaurant which was a 5 min walk from the hotel. The only confusing bit is the fact that hotel reception is located on the 3rd floor. Our Didi drivers did not know how to get us there as the drive up to the 3rd floor was through a parking lot next to the hotel. The hotel should either post clear instructions on a sign board for taxi/Didi drivers to follow or they should have someone posted at the entrance to guide vehicular traffic up through the parking lot to the lobby for check in. But all in all a pleasant experience and we would not hesitate to stay here again should we plan another trip to the city.

I just stayed at the Giorgio Morandi Hotel, and I want to share my real experience. From the outside, the glass building looks very lively, the sign is bright, and it is easy to find the place. After entering the door, the lobby is bright. I dragged my luggage out of the car, and the security guard at the door immediately took the luggage. The lady at the front desk checked me in quickly and spoke honestly. She asked me what to eat and play around, and told me in detail, like chatting with family, without so much nonsense. The hotel floor is very good, the sound insulation is very good, and the room is very large. Anyway, this trip is very good overall

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

這次跟朋友入住的體驗真的太驚喜了！必須給個滿分好評！酒店環境完全配得上五星標準，大堂氣派又不失温馨，房間衞生乾淨整潔，佈置得很用心，採光和隔音都特別好，住起來特別舒服。房間還有體重秤還有可以吃喝的東西！早餐也無敵好吃 很喜歡！最想誇的是前台的小沈，服務也太到位了！辦理入住時效率很高，還主動介紹了酒店的設施和周邊的便利，有問必答特別耐心。整個過程讓人感覺特別貼心，好感度直接拉滿～ 下次來烏魯木齊肯定還選這家！！！