Urumqi Hotels with Pools

The hotel is a traditional hotel, very grand, and in a good location. There is a bus stop and a subway station right outside, and the business district is only a dozen minutes' walk south. The front desk staff was also very enthusiastic and responsible, introducing us to the city memories on the eighth floor, and helped to bring the takeaway to the door of the room. I will choose Kunlun Hotel again next time I come.

The room was very clean, the front desk lady had a good service attitude, and we upgraded to a suite at night. The window had a wide view and a good view. The location is close to People's Square, which is very convenient for sightseeing or going to nearby offices.

I stayed in this hotel again. When I entered the lobby, the hotel security guard enthusiastically helped me carry my luggage. The front desk staff Layuehua and Alia provided very good, enthusiastic and proactive service. They upgraded the room for free and were efficient. They answered the phone promptly and handled the problems quickly. The room environment was also very good. When the room needed items and the air conditioner needed to be debugged at night, the night shift lady and the engineering master solved them in time. The service of the employees was excellent. The restaurant on the 10th floor was well decorated, the dishes were delicious, economical and the service was also great. During the stay, Mr. Shi, the person in charge of the restaurant, also gave me a fruit plate. It was the best experience since I stayed in many hotels. It must be given a five-star rating!

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.

The hotel is new and clean, the bedding is comfortable, the room is spacious, the customer service is very warm and considerate, and it is also a pet-friendly hotel, very tolerant of pets. There are parks and green paths near the hotel for walking dogs, and Wanda Plaza is next to it, which is very convenient for eating, traveling and shopping.

The overall experience was a real pleasure. The hotel is modern, and clean. The room is spacious, and full of all the amenities required for a comfortable stay and the view from the window was stunning. Also, the staff were extremely professional and caring to ensure our stay was comfortable and welcoming. As a result, I am going to stay here again and I would highly recommend this hotel for all both families, business and tourists. A huge thank you to Mr Mabaoming. Thanks again!

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

From the moment I arrived, the team demonstrated a remarkable commitment to customised service. Each staff member took the time to understand my needs and preferences, making me feel truly valued as a guest. Every detail contributed to a memorable experience. Additionally, I was particularly impressed by your proactive approach to service. Your team anticipated my needs, ensuring I had everything I required. This level of attention and care made my stay not only comfortable but also incredibly enjoyable. Especially, I would like to send my appreciation to Arwen Wang, Li Yan 李研, Joy, Jack and 馬克白.

The room is nice, the view outside the window is great, the room attendant is very enthusiastic, and the cleaning is also very thorough. The check-in procedure is very fast. The receptionist told the guests staying in the hotel that they can swim and exercise for free. The swimming pool is great and I like it very much. It is very close to Nanhu Square, and you can go for a walk after dinner. It is a half-hour drive from the airport. The overall experience of this stay is good. I will come back next time if I have the chance. Thanks to Xiaozhan for helping me solve the problem. The hotel also has the Golden Key service, which is great.

The hotel is very conveniently located!! It is very close to Hotan Second Street. It is also a very pet-friendly hotel! When they learned that we were bringing our dog, they prepared a small nest and bowl for the dog. Although most pet owners bring their own, it is enough for them to have this kind of heart ❤️ You can basically order Xinjiang specialty food takeout around here, and there are robots to deliver it to your door, so you don’t need to go down to get the takeout yourself