Find 5-Star Hotels in Cairns

"The hotel was extremely customer friendly. We had booked an ocean view room and they initially did not put us in that. When we went to get it corrected, they not only put us in an oceanview room but also gave us free breakfast for two days. The staff was incredibly friendly. The location was super convenient.Overall was a fantastic stop."

"This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options."

"We stayed in a 3-bedroom room with 5 adults and 2 children. There was a washing machine, detergent, and kitchen supplies, so we had a very comfortable stay. We arrived early in the morning, but luckily we were able to check in at 9:30, and the staff were very friendly and it was great. If I had to point out a negative point, it would be that there were some bugs, but they were small so I don't think it was a problem unless you really hate bugs. If I have the opportunity to come to Cairns again, I would definitely stay here."

"One night, two thousand apartment suites are too far from the five-star standard described, and the room facilities are outdated. The air conditioning in the rooms is old and noisy. I can't sleep when I turn on the air conditioner. It does not meet the standards of high-end hotels, and does not meet the standards recommended by Ctrip. Never choose this hotel again."