Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 8, 2024
Guest User
Although it is far from the city center, there are many playgrounds, including three pools, so elementary school students can play all day. You can cook your own meals in the room, so I grilled some Aussie beef steaks I bought at the supermarket on the gas stove in the facility and ate them. You can get to the city center by bus, so you don't need a taxi. I would like to visit again.
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Price per night from:JPY 25,335
Posted onAug 14, 2026|Classic Harbour View Room Twin
Anonymous UserI chose the Pullman Hotel for my Cairns trip this time, and overall, my stay was quite pleasant. The hotel's location is very convenient, close to the pier and major attractions in the city, making dining and shopping incredibly easy. The tropical garden design gives it a real vacation vibe, and the pool area is lovely; lounging by the water during the day, enjoying the breeze, was incredibly relaxing. The room was spacious, bright, and well-designed, making for a comfortable stay.
However, minor hiccups are sometimes unavoidable during travel. We encountered a small issue during our stay: an item went missing from our room after housekeeping. I was indeed a bit anxious at the time, as losing something while traveling can definitely dampen one's mood. Thankfully, Manager Lin from the hotel was very attentive upon hearing about the situation. She followed up promptly and efficiently, handling the matter with sincerity, and the issue was quickly resolved. This kind of timely and thoughtful service made us feel very reassured and highlighted the hotel's commitment to guest experience.
Overall, the Pullman's environment, facilities, and service are all top-notch. Although there was a minor setback, it was handled expertly, which in a way made the experience feel more humane and personal. Cairns is already a relaxing place, and staying here made the entire journey even more perfect. I would definitely choose to stay here again on my next visit to Cairns.
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Price per night from:JPY 28,400
Posted onJun 19, 2026
Anonymous UserExcellent hotel in a great location. The room was clean and comfortable, and the staff were very friendly. The warm chocolate cookie at check-in was delicious and a lovely welcome after our flight. Convenient for the Esplanade, restaurants and tours. We really enjoyed our stay and would happily return.
We also enjoyed the beautiful views, relaxing atmosphere and convenient facilities. Everything made our trip more enjoyable. We would definitely stay here again and highly recommend this hotel to anyone visiting Cairns.
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Price per night from:JPY 19,206
Posted onOct 23, 2025|Superior King Room with Spa Bath and City View with free self-parking
Vilimaina Pepena
Easy convenient check in friendly staff comfortable and clean room and one of the best hotel to stay in Cairns
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Price per night from:JPY 33,453
Posted onMar 25, 2024
Dannielle
My husband and I had a great stay at BreakFree Royal Harbour! We were pleasantly surprised by how close we were to all of the spots we were wanting to visit. When leaving the ground floor, you exit right onto the Esplanade! Iâve included a picture of the Ferris Wheel view from our window!
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Price per night from:JPY 30,271
Posted onApr 7, 2026|Studio Apartment with Pool View
SteveandTashaWe stayed here in 2024 and loved it so much that we come back this year ! It's situated in a great location, next door to Cairns Central so shopping was literally on our doorstep. The rooms are lovely and clean, there are 3 great swimming pools, and it's a nice walk to the esplanade where you can have a lovely walk into the centre and you'll have a great selection of eateries to choose from. Happy hour is offered by a lot of places, so we personally enjoyed having a drink and watching the sightseeing helicopter land right in front of you and watching the sun set ,it's just the best! It's also a pleasant walk to the Cock and Ball Pub going the other way but make sure you're hungry though because the meals are huge!!
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Price per night from:JPY 29,757
Posted onApr 7, 2026
Guest User
Booked hotel for one night because the hotel I had been in was not good. Very nice room, plenty of space and good view of the ocean. Comfortable bed so really pleased with my stay and wish Iâd come here earlier in my stay.
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Price per night from:JPY 25,756
Posted onAug 6, 2026|Family Room with 1 Queen Bed and 2 Single Beds
Guest UserI expected much better from a hotel carrying the Ramada name.
We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help.
After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter.
Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been âdealing with somethingâ, that there were â100 guests and just himâ, and told us, âyou need patience.â Those are his exact words.
I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered.
The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional imagesâthere are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised.
The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient.
Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again
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Price per night from:JPY 14,878
Posted onMay 9, 2024
Dexingege
Cairns Central Plaza Apar**ent Hotel is located in the city center. The surrounding environment is quite good. It is close to a large supermarket (across the road), the train station for traveling to Kurland Forest (5 minutes walk), and even the cruise company for visiting the Great Barrier Reef is only 15 minutes walk. It is really convenient. There is a kitchen with all the kitchenware. You can cook delicious food, enjoy the scenery, and take beautiful photos. It is so beautiful. I want to book it again, maybe next year...
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Price per night from:JPY 27,932
Posted onFeb 2, 2026
Anonymous User
The location was excellent. It was close to the ferry terminal, just a few seconds' walk from the Esplanade public pool, two minutes from the night market, and across the street from a supermarketâit was a fantastic location.
However, apart from the location, the only other positives were the water dispenser next to the front desk, the ability to smoke on the balcony, and the ability to watch YouTube and Netflix on the TV in your room.
The only negatives were the sheets and towels, which were unsanitary. The towels were stained and smelled bad, and the sheets smelled damp. The bathroom shower had incredibly weak water pressure, making it take a long time to rinse. The drainage was so poor that I asked the front desk for a replacement, and they fixed it while I was out, which improved it, but I still wish they'd done something about the water pressure. The on-site pool had a jacuzzi, but it wasn't very warm and wasn't very good. While the daytime staff were generally friendly and nice, the elderly man who came at night was overbearing and never smiled, which I found annoying. Having lived in Australia for about a year, I thought my English skills were good enough, but even after listening to him twice I still didn't understand what he was saying, and when I asked him to repeat himself he said âThat's enough,â and then ended the conversation. To be honest, it made me feel uncomfortable.
I remember not being so dissatisfied when I stayed at the nearby Mantra Trilogy a long time ago.
I don't have any plans to go to Cairns for a while, but I don't think I'll choose this hotel again.
Thank you to the staff for your kind assistance.
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Price per night from:JPY 28,072