Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 7, 2026
Guest UserAlthough the hotel has been open for a while, the rooms are well-maintained and don't look old or dated. It's only about a 5-minute walk to the Reef Fleet Terminal, which is really convenient for taking a cruise to the Great Barrier Reef – you can even sleep in a bit longer in the morning!
Since breakfast wasn't included with the room, we added it for two days when we checked in. It was around $40-something per person. I have to say, the breakfast was pretty mediocre, both in terms of variety and taste. Even the tables and chairs weren't as well-kept as the rooms; the chair I sat on was wobbly.
Overall, the hotel is pretty good. The location is convenient, and the rooms are comfortable. There's a decent Italian restaurant on the way to the terminal too.
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Price per night from:PHP 10,103
Posted onAug 14, 2026|Classic Harbour View Room Twin
Anonymous UserI chose the Pullman Hotel for my Cairns trip this time, and overall, my stay was quite pleasant. The hotel's location is very convenient, close to the pier and major attractions in the city, making dining and shopping incredibly easy. The tropical garden design gives it a real vacation vibe, and the pool area is lovely; lounging by the water during the day, enjoying the breeze, was incredibly relaxing. The room was spacious, bright, and well-designed, making for a comfortable stay.
However, minor hiccups are sometimes unavoidable during travel. We encountered a small issue during our stay: an item went missing from our room after housekeeping. I was indeed a bit anxious at the time, as losing something while traveling can definitely dampen one's mood. Thankfully, Manager Lin from the hotel was very attentive upon hearing about the situation. She followed up promptly and efficiently, handling the matter with sincerity, and the issue was quickly resolved. This kind of timely and thoughtful service made us feel very reassured and highlighted the hotel's commitment to guest experience.
Overall, the Pullman's environment, facilities, and service are all top-notch. Although there was a minor setback, it was handled expertly, which in a way made the experience feel more humane and personal. Cairns is already a relaxing place, and staying here made the entire journey even more perfect. I would definitely choose to stay here again on my next visit to Cairns.
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Price per night from:PHP 11,308
Posted onJun 19, 2026
Anonymous UserExcellent hotel in a great location. The room was clean and comfortable, and the staff were very friendly. The warm chocolate cookie at check-in was delicious and a lovely welcome after our flight. Convenient for the Esplanade, restaurants and tours. We really enjoyed our stay and would happily return.
We also enjoyed the beautiful views, relaxing atmosphere and convenient facilities. Everything made our trip more enjoyable. We would definitely stay here again and highly recommend this hotel to anyone visiting Cairns.
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Price per night from:PHP 8,150
Posted onMar 26, 2026
lawyeroscarchenThis is a pretty good hotel by local standards. It has a casino and the breakfast is decent, though it's a bit humid (which is typical for hotels in the Great Barrier Reef area). The room itself is very spacious, but the air conditioning blew directly on my head, making for an uncomfortable and restless sleep.
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Price per night from:PHP 11,121
Posted onMar 25, 2024
Dannielle
My husband and I had a great stay at BreakFree Royal Harbour! We were pleasantly surprised by how close we were to all of the spots we were wanting to visit. When leaving the ground floor, you exit right onto the Esplanade! I’ve included a picture of the Ferris Wheel view from our window!
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Price per night from:PHP 11,579
Posted onJul 13, 2026
LAU ERNOld rundown property. We stayed in a suite that was falling apart. Cabinet door to mini fridge was stuck and needed a lot of effort to open/close. Shower taps were faulty and could not shut the water completely. Water was dripping from shower head throughout the day/night. Housekeeper was not attentive to details. Did not replenish items at the vanity counter in the bathroom after being used. Like facial cotton pads and cotton buds. Floor neither swept nor vacuumed throughout our stay. Curtains in the room was torn on one side. Curtains seemed to be too short and had big gaps in between. We chose a non-smoking room. Other guest were allowed to smoke from their balcony? Couldn’t enjoy the cool air outside at our balcony due to constant inhalation of 2nd-hand smoke. What a shame as the room actually had a wonderful view of the marina. Annoying. Breakfast at the restaurant and VIP lounge were repetitive and we had the same items over our 7-day. Plus point is the location of the hotel. Overall, dated hotel that really needs to be upgraded.
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Price per night from:PHP 10,523
Posted onJan 8, 2021
Guest UserOn the same day, I booked another accommodation for my friend, but after booking, the customer service said that there was no room. We booked somewhere else at six o'clock in the afternoon. The housing is relatively tight, so it is more expensive, the customer service applied to make up the difference. The attitude and response were very timely, and I responded in the middle of the night. Like Ctrip Hotel
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Price per night from:PHP 2,019
Posted onFeb 9, 2026
Guest User
This is the best value accomodation in Cairns in my experience, Ingrid the receptionist was very friendly and helpful I arrived early and they still checked me in and gave me a free upgrade from a standard room to an apartment, the location is excellent only a very short walk to the esplanade and amazing restaurants, free private parking available (although it is limited to availability) I think this will be my preference for staying in Cairns city from now on.
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Price per night from:PHP 9,439
Posted onMay 9, 2024
Dexingege
Cairns Central Plaza Apar**ent Hotel is located in the city center. The surrounding environment is quite good. It is close to a large supermarket (across the road), the train station for traveling to Kurland Forest (5 minutes walk), and even the cruise company for visiting the Great Barrier Reef is only 15 minutes walk. It is really convenient. There is a kitchen with all the kitchenware. You can cook delicious food, enjoy the scenery, and take beautiful photos. It is so beautiful. I want to book it again, maybe next year...
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Price per night from:PHP 10,542
Posted onFeb 2, 2026
Anonymous User
The location was excellent. It was close to the ferry terminal, just a few seconds' walk from the Esplanade public pool, two minutes from the night market, and across the street from a supermarket—it was a fantastic location.
However, apart from the location, the only other positives were the water dispenser next to the front desk, the ability to smoke on the balcony, and the ability to watch YouTube and Netflix on the TV in your room.
The only negatives were the sheets and towels, which were unsanitary. The towels were stained and smelled bad, and the sheets smelled damp. The bathroom shower had incredibly weak water pressure, making it take a long time to rinse. The drainage was so poor that I asked the front desk for a replacement, and they fixed it while I was out, which improved it, but I still wish they'd done something about the water pressure. The on-site pool had a jacuzzi, but it wasn't very warm and wasn't very good. While the daytime staff were generally friendly and nice, the elderly man who came at night was overbearing and never smiled, which I found annoying. Having lived in Australia for about a year, I thought my English skills were good enough, but even after listening to him twice I still didn't understand what he was saying, and when I asked him to repeat himself he said ”That's enough,” and then ended the conversation. To be honest, it made me feel uncomfortable.
I remember not being so dissatisfied when I stayed at the nearby Mantra Trilogy a long time ago.
I don't have any plans to go to Cairns for a while, but I don't think I'll choose this hotel again.
Thank you to the staff for your kind assistance.
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Price per night from:PHP 10,841