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The service is simply not too disgusting! I went to check in, and I had to charge a deposit of $100. I didn’t pay much attention. When I swiped the card, I found that they had swiped nearly $500. I asked if my room had been prepaid. Will retreat tomorrow! It doesn't matter so much, I just said very harshly, isn't this your problem? She said, yes yes, I'll give you a drink coupon! It's really funny. I don't want to say, she probably fooled it. Then there is no drinking water in the room. When I checked in, I didn't tell us to take the pot to the elevator. We thought that there was no water, so we took the drink voucher and went to the bar below to get a drink, but when we heard that you wanted to use the drink voucher, we said we were closed. We said that there was no water in the room, so we told us to fetch water by ourselves! What’s even more irritating is the breakfast, we ordered breakfast included, because it is a single breakfast, so a person can only order one drink and one breakfast! I added a few hundred yuan more, just two stuttering! If you want something else, you have to add money! An internet celebrity hotel is an internet celebrity hotel, and it's useless except to take photos of them! Really believe in evil and live here! The breakfast buffet at W is delicious!

The location is fantastic! It's very close to the train station, bus station, and ferry terminal, and just a 3-minute walk to South Bank Park. Service: I really have to complain about the service. I booked for four nights, and on one of those days, the room wasn't cleaned, even after I specifically reminded the front desk. The cleaning generally was quite sloppy; tea-stained cups weren't replaced, with tea stains clearly visible, and the bathroom faucet was covered in water marks. We were quite surprised to find such service and hygiene standards in a hotel of this caliber. Breakfast is à la carte with limited portions, one Western-style breakfast per person, which isn't really suitable for Chinese palates. We asked the hotel if we could cancel breakfast for the last two days, and they replied that it wasn't an issue for the hotel, but since we booked online, we'd need to coordinate with the third-party booking site. Although Trip.com actively tried to mediate, the hotel still refused. I wouldn't recommend this hotel to Chinese travelers.

A beautiful heritage hotel in a nice location. Close enough to wander into the City but far enough away to have a more peaceful and intimate vibe. Lovely interiors. Our bedroom I felt was a little bland. Could benefit from a bit more styling and comfort, to keep up with the quirkiness of the hotel I have rated less due to the TV not working. We didn't realise this until late, when we were tucked up in bed, and decided it wasn't an issue not to be able to watch it. However, it wouldn't power down, and the screen glowed a dull blue all night, resulting in not the best of sleeps! The receptionist at check out pointed out that we should have informed them at the time, but showed no sympathy and didn't apologise at all. She actually didn't come across as very friendly at all, which was disappointing, as the rest of the staff seemed to be very friendly and approachable A shame really, as this did slightly spoil our stay, and I wouldn't be so keen to stay there again unfortunately

Everything is fine for us while we stayed there,except got hot at night,couldn't adjust it properly during the night,didn't bother to ask the staff help us.We still like there,very convenient to walk from Central station.All the staff were very very helpful,happy and looked after my son when He needs help.Thank you !

Excellent location, super convenient for dining and shopping. The hotel is a bit old but still quite clean, especially the bedding. I stayed for many days. If you need a change of bedding, you have to tell the housekeeping staff directly or leave a note. Otherwise, they'll likely just re-make the bed without changing the sheets. Milk is free; if you don't receive it, the most reliable way is to tell the housekeeping staff or leave a note. Also, every morning from 7:30 to around 8:00 AM, the lobby offers a free plate of bread and fruit, which is a nice touch for early risers. Overall, it's very good, and I'd likely stay here again.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

The Story Bridge is visible from the window, and the view is absolutely beautiful. Although a part of the Story Bridge view is obstructed, it's still worth choosing. The breakfast selection is rich and the taste is excellent.

I recently stayed at Pullman Hotel and unfortunately, the experience was disappointing. For the price point, the quality felt far below expectations. The rooms are clearly outdated — the shower and overall bathroom setup feel old and in need of renovation. The bedding was also poor quality and uncomfortable, which is not what you expect from a hotel in this category. Service was another major letdown. Out of roughly 10 interactions entering and leaving the hotel, only once did a staff member make eye contact or acknowledge me. There was a clear lack of warmth, attentiveness, and basic hospitality. The restaurants were particularly frustrating — inflexible service and a general lack of customer care made dining an unpleasant experience. Overall, it feels like you’re paying premium prices for a product that simply doesn’t deliver. Significant improvements are needed in both service and facilities to justify the cost.

Great place close to everything. The service was amazing from the second we stopped the car the staff could not have been more helpful and welcoming. The room was so nice and inviting with a fantastic playlist playing when we opened our door. Highly recommend this hotel , if ever we head that way again it will be the place to stay.

Lady at the reception was very curteous and very hospitable. I would Have much appreciated that if it was my first time staying at the hotel , room was excellent