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Great stay at Aloft Karaköy — the location is unbeatable, right in the heart of everything with easy access to public transportations, cafés, restaurants, and the major attractions. Service was great — staff were friendly, helpful, and made the stay smooth. However, the room layout wasn’t the most practical. There’s a large central structure in the middle of the room, which makes the space feel smaller and a bit cramped, especially if you have luggage. Recommend to ask for other rooms without this. Overall, still a comfortable and stylish stay for the location, but the room design could be more functional.

Overall, we really enjoyed our stay at the hotel. It is new, beautiful, pleasant and very clean. The room was comfortable, and we especially appreciated having a coffee machine — it may seem like a small detail, but even many good hotels in Istanbul do not have one, so this was a great plus. Unfortunately, however, the service currently falls noticeably short of the level of the hotel itself. 1. When we arrived, there was hardly any welcome at all. We would have appreciated a little more attention from the very beginning — even something as simple as a warm greeting. 2. Water and coffee were brought to our room only after the first night. On the following days, housekeeping did not come to our room at all, although we could hear the staff servicing other rooms on our floor. 3. It was my birthday during our stay, but there was absolutely no attention or even a small birthday greeting from the hotel. For a hotel of this level, I believe this is an important part of being guest-oriented and providing a good experience. 4. Overall, the staff were not particularly welcoming throughout our stay. Almost no one greeted us during our entire time at the hotel. The only time we received any personal attention was around 1 a.m., when we were returning from celebrating my birthday and a member of staff wished us good night. Unfortunately, that was about it. Before staying at this hotel, we stayed at another hotel in Istanbul, where almost every staff member we came across would greet us. Because of that, the difference in the level of service was especially noticeable. At check-out, we were offered a postcard and were given a red bracelet with an evil-eye charm. It was a thoughtful gesture in itself, but unfortunately, by that point it did not change our overall impression of the service. Especially since the gift is offered at check-out and guests are then immediately asked to leave a review. I simply don’t think it would be fair to leave a positive review about the staff when there are still such noticeable shortcomings in the level of service and attention to guests. That said, I would still recommend the hotel itself. It is beautiful, new and has a lot of potential. I sincerely hope the management will pay more attention to the service and the guest experience. It would be a real shame for such a beautiful hotel to lose some of its appeal simply because of a lack of attention to guests. I hope you will improve the service and maintain the high standard that this beautiful hotel deserves. With better hospitality, the overall guest experience could truly match the level of the property.

Pros: 1. The breakfast offers a mix of traditional Turkish breakfast and Western options, with a great variety of cheeses and plenty of fresh fruits and vegetables. 2. Although the room is small, it's very tidy and clean. It gets cleaned daily, and the bed sheets are changed every day. 3. The location is excellent. It's within walking distance of Yedikule Fortress and Marble Tower, and only an 8-minute walk to the sea. 4. The surrounding area is a residential neighborhood with schools, making it very quiet. 5. The hotel's Wi-Fi is super fast and never lags. Areas for improvement: 1. It would be great if there was an airport shuttle service.

The hotel has an incredibly convenient location: the tram stop is just a three-minute walk away, the metro is also nearby, and the ferry terminals are about ten minutes away. Everything you might need is close by, including currency exchange offices with good rates, sweet shops, restaurants, and major attractions. The hotel itself and our room were excellent. The interior was pleasant, clean, and modern, and there was enough space for two people. The room was cleaned every day, and the service and staff were great. The Wi-Fi signal was strong and reliable. Our room was on the third floor and overlooked a lovely little street. There is a mosque nearby, so the call to prayer can be heard quite loudly—something to keep in mind. A buffet breakfast is available and can be paid for at the hotel. The food was fresh and tasty, with a good selection. However, you can also find breakfast for about half the price at cafés near the hotel :) The only downside was the swimming pool. The pool itself was nice, although not very large. However, wearing a swimming cap is mandatory :( You can buy one at the hotel for €5, but swimming in one is not particularly comfortable. The hotel also has a rooftop terrace with a restaurant. The views of the city and the Bosphorus are fantastic, but unfortunately, we didn’t get a chance to try the food, as the kitchen doesn’t open until 6 p.m. The hotel has entrances from two different streets, which is very convenient. It is also split between two buildings located right next to each other, so don’t get confused :) I would definitely stay at this hotel again on my next visit :)

The hotel's location is super convenient; you can walk or take public transport to the attractions. The room itself is cozy and spacious. I especially want to commend the hotel staff – they are incredibly kind and friendly people. If you're looking for a great hotel at a budget-friendly price, don't hesitate to book this one.

We enjoyed our stay at this hotel and liked its location. Staff are friendly and helpful and we appreciated the daily room cleaning and reset. The best feature of the hotel is that it is well situated to explore Istanbul and is about a 10 minute walk to the Sultanahmet Square where you will find many of the main attractions in Istanbul like Hagia Sophia and the Blue Mosque. There is a tram line station very close to the hotel and it is a short walk to Sirkeci metro station. It was a good base for us as we checked out the areas across the water. It is a little far from both airports with each taking about 1.5 hours to get to but we felt the location was worth the time. The room's decor was a bit aged but charming. The beds were comfy and you can get extra pillows here. The room ran a bit warm during our stay but it was a bit noisy outside with frequent tram trains and restaurants below so we kept the window shut. They do have air conditioning and a radiator but we felt the AC wasn't worth turning on during a cool stay in December. Our neighbours were a bit noisy and it kept my wife up but I had no issues sleeping. It was moderately inconvenient when the restaurant decided to pop their new year's eve decorations at 1 in the morning. The bathroom was good and clean with good shower pressure, soft towels and we appreciated the warming rack for the towels. They provide soap and shampoo in dispensers in the shower. The breakfast was decent enough to start the day. They had enough to do a Turkish style breakfast and most options were pretty light. They had some hot items like sausage, scrambled eggs and other options that changed daily. They also had an area for cold items like cheese, labneh, yoghurt, vegetables and some cold cuts. They had a limited selection of fruit with some oranges and apples. They also had coffee, tea, juice and water. I had an early check out on my last day and they made me a nice bagged lunch to go to the airport with and have me a big can of juice which was very nice. The hotel provides bottled water for guests as well as lots of tea for in room use. The hotel has a restaurant on site and a small outdoor patio that is open for lunch, dinner and late dinner. They have some spa and massage treatments that you can book at the front desk. There are quite a few bath, restaurants, shops and other experiences nearby. People in the area are very friendly, welcoming and will invite you into their shop or restaurant...frequently.

The hotel is beautiful, but the rooms are very small, the adaptation is cool and hot, it's what they control. I booked for breakfast, and the breakfast was delicious. Lunch was kind of good, but it was overpriced.

Bad experience staff were not so friendly or polite little rude at times. Apartment was not 5* the finishing touches were very poor! Plug sockets not working. No cooking equipment had to ask for fresh towels after 2 days. Major accident happened in shower where the glass door fell off and landed over my husband and cut him badly. No sorry or apologies moving room with zero help. Not impressed.

The hotel is beautiful and clean . The staff were very friendly and helpful at check-in. What I did not like about the hotel : - Our room was never cleaned ,we would go out all day and come back to find dishes from last night dinner . - There were cats all over the hotel inside , everywhere , the lobby, restaurant , the pool ,it’s like a cat rescue or RSPCA - None of the staff spoke English , even basic English - The restaurant staff were worse ,due to communication breakdown room service orders were sometimes wrong. Had room service all the time cos the whole place had cats . - Location is the killer - it’s extremely far from any attractions ,shopping or Turkey experiences I would recommend for aesthetics - it looks beautiful, the entrance and lobby is amazing ,minus the cats, the pool area is good and the rooms are clean and spacious . For holiday and exploring Turkey do not go there

I am writing to provide feedback regarding my check-in experience on the night. Unfortunately, the initial interaction with the nightshift receptionist was highly unsatisfactory and dumb. Upon arrival, the porter appeared unwell and was notably discourteous. He was unable to efficiently process my check-in, which caused a significant delay - I arrived early and there were rooms available but instead of earning a guest you letting people move a way. After a long journey, this was a disappointing welcome. Thankfully, the receptionist, Mert, provided excellent service. He was professional, polite, and clearly explained the hotel's procedures. His assistance turned a negative situation into a positive one. This feedback is to have a word with your night receptionist please. Also, I booked a room with partial sea view but given a room that views the city but the view is nice and room is nice.