Featured facilities: Laundry service (on-site), Parking, Bar
Great
167 reviews
9.2/10
1 night
From €104
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9.5/10
Amazing
GGuest UserWe booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons:
PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.
CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.
They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as on vacation one may want to improvise, rather than plan ahead their outings.
Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system.
IIrene TinI recently stayed at Hotel Nord Otaru and had a delightful experience. The hotel is perfectly located just a short walk from Otaru Canal, making it easy to explore the city’s picturesque waterfront, historic warehouses, and local shops. My room was clean, cozy, and well-appointed, with a comfortable bed.
The staff were friendly and attentive, always ready to assist with any requests. Truly recommend Hotel Mord Otaru.
SSuibozhuliuhuo3Although the room was a bit small, the bathroom was perfectly fine and even had a bathtub. We could also store our luggage there, and it was very convenient for exploring the nearby area. Mt. Tengu is also very close by.