Featured facilities: Parking, Laundry service (on-site), Restaurant
Very Good
156 reviews
8.6/10
1 night
From €44
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9.7/10
Amazing
GGuest UserThis was the best hotel of our trip. From check-in to check-out, we felt the warmth and saw the smiles of the staff throughout. The included dinner was delicious and exquisite. The set breakfast was also pretty good. The hotel offers a variety of entertainment activities and facilities, so you won't get bored at all, and the environment is beautiful. The only downside is that the soundproofing isn't great; you can hear doors opening and closing from upstairs and next door.
GGuest UserWe booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons:
PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.
CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.
They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as on vacation one may want to improvise, rather than plan ahead their outings.
Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system.
GGuest UserSmooth check in
Lobby smells like smoke due to smoking room in the enclosed lobby
Easy access to tourist spot Otaru canal beside the hotel
Clean rooms just the right size for 2 pax
Ammenities like UCC drip coffee and facial products and toiletries available in lobby.
GGuest UserRoom: The room was spacious with a vintage decor. The twin beds in the double room were also quite large and very clean. We had a great view of the canal from the window.
Location: It's about an 800-meter walk from JR Otaru Station, or a taxi ride costs around 800 yen. I'd recommend taking a taxi when it's snowing. The seaside is just 400 meters away.
Facilities: You can pick up various samples on the first floor of the lobby.
Breakfast: The breakfast was incredibly rich and delicious! The sashimi was super fresh, the fried dishes were excellent, and they even had Hokkaido milk.
MM31714****The B&B's location is pretty good and convenient, with a convenience store right outside. The interior is beautiful and thoughtfully detailed. The front desk service was just okay, nothing special. The room itself was clean and tidy, but when we turned on the heater, there was a strong, persistent kerosene smell that was really unpleasant.
SScudLimCozy Inn is superb, can easily be reached by bus or by car. Plenty of parking spaces. Room is big and clean. Close to Aeon and Daiso. Walkable to the canal if you are not driving. Check in uses machine and strictly only after 3pm, so do not come early. Overall, I highly recommend!
AAnonymous UserFacilities: There are microwaves and refrigerators in the public area, but please note that the refrigerator is small and cannot hold large items.
Hygiene: Clean and tidy.
Environment: The small window in the room is surprising, and it feels like an oil painting when you look out.
The location is far from Otaru Station/Otaru Canal/Otaru South Station, etc. You need to take a bus to get there. There is a bus stop less than 1 minute away from the hotel. It is relatively close to Tengu Mountain and can be reached on foot. The hotel host provides pick-up and drop-off services to the above-mentioned places during the time period of 16:00-22:00.
JJovaThumbs up! 👍
Since we were on a road trip, having the car parked right outside our room was a huge plus. The hotel's location is excellent – lively but quiet, with absolutely no noise at night.
Even though it's a self-service hotel, a staff member helped us during check-in, and they cleared snow every morning. I stayed for five nights, and the room was cleaned after the third night. The hotel amenities were plentiful, with unlimited bath towels and pajamas provided, and even a hair straightener in the room.
The staff were very thoughtful. When it was cold, they would turn on the heating while I was out, so I'd come back to a warm room. There were also extra blankets in the room, perfect for lounging on the sofa.
My biggest worry before checking in was that the shower wouldn't have hot enough water, but that was completely unfounded – the hot water was super hot!
Overall, there's absolutely nothing to complain about. It's fantastic, and I'll definitely stay here again on my next road trip.
SsweetknellneuThis guesthouse seems to be run by Chinese owners, which is nice. My room was right by the entrance. After checking in at the front desk, I couldn't find it until I turned around... it felt a bit like sleeping in a guardhouse. The soundproofing isn't great either. Because of its peculiar location, it gets very noisy in the mornings. And the room next door seems to be a staff office, which also generates a lot of noise. However, the room was warm and clean, perfect for a night's sleep, and the price was excellent. The only downside is that it didn't have a private bathroom. The common areas were clean and there was even coffee available, which was a pleasant touch.
GGuest UserThis apartment offers a practical and comfortable stay, especially for those looking to explore Otaru on foot. We appreciated the basic utensils and cutlery provided, making it easy to prepare simple meals. The thoughtful inclusion of toothbrushes and toothpaste was a nice touch, and the microwave was handy for quick reheats.
Comfort is well-addressed with one air-conditioner and a heater, ensuring a pleasant temperature regardless of the weather. The washing machine was a huge convenience, and we had options for drying clothes either on the hanger stand inside the room or on the balcony.
The location is a major highlight, being within easy walking distance to both Otaru Canal and Sakaimachi Street. We also found it convenient to have a Lawson and various eateries nearby, though it's a good idea to check their opening hours as they can vary.
Important Considerations for Your Stay
While the location is excellent, it's important to note that the road leading to the building is steep. This could be particularly challenging if you're driving, and we would not advise driving during winter due to the road conditions.
For those with a car, there are two parking areas available. The closer one has three slots, while a slightly further option offers approximately 12 slots. Keep this in mind, especially if you prioritize a closer parking spot.
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