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I had a bit of trouble getting the access codes for the building and room key right before check-in because the email address I used for the reservation on my computer wasn't linked to the one on my phone that I brought on the trip. However, everything else was fantastic! We had a spacious room with an adjoining space, a basic kitchen, a refrigerator, and even a washing machine, making it perfect for long-term stays. And for the price, the value for money was amazing. The location is also excellent; it's in a corner of the old town but within walking distance of almost all the tourist attractions. It might be a little hard to find at first since there are no signs, but it's just off the main street, through a small gate and down an alley. If you copy a picture of the building and search by address, you can find it yourself, or just show the address to a taxi or motorcycle taxi driver and they'll take you there. Once you stay here, you'll understand how great it is.

I stayed for 3 nights. The hotel is located on a quiet side street, but it was surprisingly easy to find, and I didn't get lost. The surrounding area offered many dining and cafe options. It was an attractive location with a calm atmosphere, yet you could still catch glimpses of local life. What was particularly helpful during my stay was being able to communicate with the host via LINE. For a Japanese person, this was incredibly smooth and reassuring. They readily accommodated requests for toilet paper refills and towel changes. Furthermore, there were many instances where I felt their hospitality, such as free snacks and water service, and free-to-use washing machines and dryers (one of each). The closet was also large, so I had no trouble organizing my luggage. Above all, I felt that the quietness at this location and the price made it extremely good value for money. However, there were a few concerns regarding hygiene and security. First, the inside of the refrigerator was dirty and had a strong, unpleasant odor, so I ended up not using it at all. Also, there was water left in the electric kettle, presumably from the previous guest, which gave me the impression that the cleaning of the wet areas was not thorough, and that was disappointing. Regarding security, the master card was left next to the door without a lock, which made me uneasy. For safety, I kept the master card inside my room during my stay. Overall, it was a comfortable stay with excellent cost performance. I feel that if the cleaning and other issues were improved, I would be able to recommend it to others with more confidence.

Stayed here for 5 nights recently. Overall, nothing major went wrong during our stay and the apartment itself was actually quite nice — spacious, comfortable for 2 people, and relatively new-looking. If I had gone in with neutral expectations, I would probably have rated this place 4/5 stars. However, because the property currently holds an exceptionally high 4.9-star rating on Google, I came in expecting a much more polished and consistent experience. Unfortunately, the stay did not quite live up to those expectations, which is why I’m giving 3 stars instead. A few issues we encountered during our stay: 1. The soap dispensers (shampoo, body soap, and hand soap) all had faulty or rusty pump caps that barely worked. After we informed management, they provided additional bottles of soap at the counter, but the issue with the actual dispensers was never resolved. We were simply advised to remove the caps and pour the soap out manually instead. 2. The kettle in our room looked dusty and poorly maintained, so we brought it down to reception and requested a replacement. Management later explained that the marks were “calcium build-up from the water on the metal” and reassured us that it was “completely normal” and “not a hygiene issue.” While we understand mineral build-up can happen naturally, the kettle still did not appear clean from a guest’s perspective. When it was returned to our room, it seemed to have only been lightly rinsed and still did not feel properly cleaned, so we ended up buying our own sponge from the supermarket to clean it ourselves before use. 3. The TV in our room was initially not functioning, although to management’s credit, they did manage to repair/replace it for us. 4. Housekeeping missed our room entirely on one of the days. We returned around 7:30pm to find that no fresh towels had been provided. We messaged management that evening but did not receive a response until the next morning, so we had to improvise with makeshift towels for the night. 5. Housekeeping was also inconsistent overall. On 2 out of the 5 nights, our trash bins were not cleared. Thankfully we kept the room relatively tidy ourselves, so it did not become a major issue. 6. On our final night, the room lights suddenly stopped working due to a power trip. Thankfully the air-conditioning and toilet lights were still functioning. Management did respond and offered to move us to another room, but since we were checking out early the next morning, we decided not to relocate. To be fair, this accommodation is relatively affordable (about SGD250 total for 5 nights), so we were not expecting luxury-level service. At the same time, I also do not think expectations such as clean amenities, functional equipment, and consistent housekeeping are unreasonable. The apartment itself has good potential and is quite pleasant physically, but the repeated operational and housekeeping inconsistencies disrupted what could otherwise have been a much better stay.

When I walked into the room from the hot weather outside, the air conditioning was very cold and cooled me down instantly. Later, I used the provided shampoo and body wash, which smelled great. A very good stay.

Needed a good night of test without noise from streets. This was possible on the 7th floor according to the employee. The room was only five meters away from the road and I think the occupancy was about 25% Maximum. And this is royal measured. The window in the bathroom didn't even close. I asked for another room away from the road and with windows that can close. I was offered another room. Again a window that was broken, but I fixed it in a way it's closed now. Lifted up the locking system at the side of the window, but it fell down, so now the window doesn't open anymore. Small window. There's also a big window. Because of having big windows these rooms are being considered to be executive rooms. Never reared about window size influencing the level of hierarchy. But at the other side of the window there's a wall and it's a very creepy hole you stare in. I didn't really feel executive because of that. But still I got the one night of rest I needed to normally open my eyes again. It's creepy when you're so tired that your eyes just can't open anymore. Big fat eyes the next day. Suddenly the younger girl behind the reception approach me with an extreme humble tone of voice telling me that it's actually an executive room. I literally asked myself if they had the gutted attitude to sell me an upgrade. Never mind, relocation is coming anyways. Hanoi is a very dusty city. I mean extremely dusty. So dusty that the damage and harm it causes to visit this place really doesn't make yhe visit feels really worthy. Also the communism is absolutely what didn't suit me personally at all. I am socially more developed. In general I had the impression that they employees where friendly, but it's their job. Not their job to be aggressive as I experienced once when I just asked the question what sports Vietnamese people.like the most. But this was in check out day. And the sinistry in the laugh of the male receptionist towards the taxi driver after they pushed me into.paying more for what I ordered online completely woke me up. But it's also weird yo say that the new owner is less kayak and in the meantime trying to sell me.more nights and saying I should return. I completely don't understand this way of handling. Asking 30% extra for a early check in. I saw yes when booked one or two nights, but when one booked a week then I would give it for free. In my case I understand that I needed to pay more for that 3 hour earlier checking in. But my explanation was clear. I need rest and lay down in normality, instead of walking on the streets wearing me out even more. The option offered didn't have anything to do with customer focus. More customer abuse in the most possible hardcore form. And this was the second accommodation in Hanoi where this abuse happened. I only had two accommodation totally indeed. Yes that's correct fellow traveller. Horror travel horror. Now comes the materialistic reviewing: Beds brand new and 100% awesome and healthy. Spotless clean and even when you refuse room cleaning it still happens. Very need to do that. Amen to the cleaner lady. Welcome Hall is pleasant. Shower is nice. It's very noisy in the front of the building, but I've only seen one room and I know that women follow the extinguishers agenda from Europe and I experienced this extremely in Vietnam. It even makes me feel.Viet Numb. But that's a good sign. 7 days left and at least I've experienced a bit what the U.S. army experienced back then. Viet Numb for me is more like a Tour of Duty. I see a red door and I want to paint it black. Communists not my people.

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

Reception were very friendly and helped to book my taxis (cheaper than getting a Grab taxi). The room itself was very clean and housekeeping were attentive and cleared out bins etc everyday. The location is also very good - near old town area and great to visit by going around the lake.

Excellent location; only 900m door-to-door between hotel and Airport T2. Despite the several negative feedback on cleanliness; my room was absolutely spotless and very clean. The only feedback I have is the staircase that I need to climb at the main entrance and another one to the lift. Fortunately, I did not have large luggage with me this time. Overall I am very happy with the hotel and will use it again when I transit in Hanoi.

Facilities: Complete Hygiene: General Environment: Good Service: Very enthusiastic. The store manager was not there at the time, so an old man helped me get the room. Although he could not understand Chinese or English, he patiently used translation software to complete the communication. The downside is that it is difficult to find, but the price is very reasonable

Stayed here for a couple of nights and honestly didn’t expect much at first, but it turned out pretty nice. The room is not big, but it’s designed in a way that makes it feel cozy instead of cramped. You can tell they actually put some thought into the concept, it’s not just decoration. Cleanliness was good, especially the bed and bathroom. That’s usually the first thing I notice when I walk into a room, and this one felt fresh enough. Hot water worked well, AC cooled down the room quickly, no issues there. A couple of small things though, the walls are a bit thin so you can hear some noise outside, and if you have a lot of luggage it might feel tight. But overall, for the price, it’s definitely worth it. I’d probably stay here again if I’m back in Hanoi.