yitel Hotels in Shanghai

The hotel has a very good location where you can walk down to the nanjing street. There are many local restaurants around the hotel. To get a taxi from didi is confusing for us from the beginning as we can’t find the pickup point under the hotel name. Recommend to put Grand Mercure as a pickup point and the taxi will pick you up right in front of the hotel lobby. The room we got is very spacious and clean. Only some days we smell of cigarettes a lot from other guests room who leave their room’s door open. Overall, I’m happy with the hotel and enjoy the trip so much.

Modern, Convenient, and 24/7 Service! We arrived very late (4 AM), but check-in was smooth—reception was available and welcoming. The hotel is just a 5-minute walk from Shanghai Railway Station, which made travel super convenient. The design is clean and modern, with comfortable rooms. Bonus: there’s a Family Mart right downstairs for quick snacks and essentials. Great stay overall!

Traveling with my children, the hotel staff thoughtfully assigned us a room at the very back. It was incredibly quiet, with no noise at night – a real blessing for anyone who values a good night's sleep. Breakfast was also very generous, and I particularly enjoyed the noodles. We visited the Shaanxi History Museum today, which is conveniently located right next door. We couldn't make it back for the 12 PM check-out, but the staff kindly arranged a late check-out for us. Many thanks! This place is definitely my top recommendation for anyone planning to visit the Shaanxi History Museum.

The hotel is very close to the city center, with convenient transportation—both taking a taxi or the metro is easy. The surroundings are also nice. Just a few hundred meters away is the Nanpu Bridge, which you can walk to. The night view there is beautiful. The service was excellent, check-in was very quick, and they even upgraded us to a suite for free. The room was clean and tidy, with a separate small kitchen. From the suite, you can see the “Lujiazui Three Towers”. The hotel also has a free gym. Overall, it was a really great experience! They even gave us a cute stuffed toy.

The room was incredibly quiet at night, ensuring a peaceful sleep. The hotel facilities were comprehensive and well-equipped. They thoughtfully provided flower tea, black tea, and coffee in the room, and we even received a small complimentary gift at the front desk, which was a lovely touch. When I accidentally left some items in the lounge area, a kind staff member at the front desk neatly placed them in a bag and kept them safe – truly attentive service! Their excellent service attitude truly deserves praise. Initially, I had a little trouble finding the hotel, but after calling, a staff member patiently guided me until I was sure of the location. The subway station is right outside the hotel, making travel exceptionally convenient. Furthermore, there's a shopping mall right next door with an abundance of delicious food options.

Before booking a room yesterday, I asked the hotel if they could project screens in their rooms. I waited for a definitive answer before booking the room. When I arrived, I saw people smoking in the lobby (and the smoke was so strong it was a bit suffocating). I had requested a room with projected screens, but they gave me one without a TV. I called the front desk and was told to switch rooms. Then, around 10 a.m., I heard the sound of a construction drill (last picture). I didn't realize they were installing a TV until I left the room. Why couldn't they have said something like, ”Sir, we'll be installing a TV tomorrow around 10 a.m., so it might disturb your rest,” etc.? No way! Overall, the hotel environment is pretty good, and the renovation and management style is nice too! I think I'm pretty objective overall. Anyway, the fact that my sleep was disturbed made me feel a little uncomfortable!

The young lady at the front desk was absolutely wonderful. I needed to send gifts for the holidays but, being unfamiliar with the shipping process, I was quite lost. She proactively helped me fill out the shipping addresses, contacted the courier to pack everything, and saw the entire process through. She even took screenshots of the shipping labels for me to save, making it easy for me to track my packages. Her thoughtful and thorough service provided invaluable assistance.

As a returning guest, I'm still compelled to leave a glowing review. The hotel is ideally situated in a commercial district, offering convenient access to transportation, dining, and entertainment. The ambiance is elegant, upscale, and spacious, with everything impeccably clean and tidy. My stay was wonderfully quiet and comfortable, thanks to the excellent and well-maintained facilities. The service was outstanding, and the staff were incredibly friendly and helpful! The breakfast buffet was generous and easy to access, and the dining environment was very pleasant. A big plus is the complimentary and convenient parking.

Stayed at Yitel Premium, Lujiazui for 4 nights. Overall experience was positive — location is excellent, only a short walk to Metro Line 14, and the rooms were comfortable and clean. One area for improvement is reception. During check-in, the staff member assisting me seemed new or unclear on procedures. For example, I was asked about my nationality while my passport was already in hand, and unnecessary time was spent flipping through pages looking for a visa. Since entry is clearly validated by immigration stamps, this came across as unprofessional. A smoother, more confident check-in process would elevate the guest experience.

Although there are many hotels around, Yitel Hotel has a high cost performance. Although the business king room is not big, it has complete facilities. It is also very clean. There is a rope for hanging clothes in the bathroom. The service staff is also very good. I couldn't close the window at night. After calling the front desk staff, they came up and closed it for me immediately. It is an ideal hotel for business people on short-term business trips.