The Ritz-Carlton Hotels in Shanghai

We recently stayed at The Ritz-Carlton in Shanghai, and it was truly a memorable experience. The hotel exudes a sense of tradition and timeless elegance, and the view from our room was absolutely breathtaking — beyond words, really. I can confidently say it was the best view we've seen among all the hotels in Shanghai. From the moment we arrived, the staff welcomed us with genuine smiles and warm hospitality. The level of service throughout our stay was truly outstanding. Check-in and check-out were both quick and seamless, which we greatly appreciated after a long journey. Although the building itself shows a bit of age, everything else more than made up for it. The room was immaculately clean, with the furniture and flooring well maintained and neatly arranged. We also appreciated the thoughtful welcome letter and fresh fruit, which added a personal touch and made us feel truly valued as guests. The breakfast venue offered not only excellent food but also a stunning view, making every morning feel special. The service at breakfast was also consistently attentive and professional. While the swimming pool was a bit on the smaller side, my husband still enjoyed it during the short time he was able to use it. Once again, the staff there were helpful and courteous, ensuring a pleasant experience. If I had to mention one minor downside, it would be the slightly dated feel of the building itself. However, the incredible view, exceptional service, and overall atmosphere far outweighed that detail. Overall, I would confidently rate our stay as 9 out of 10. I would absolutely love to return on our next trip to Shanghai. Thank you to the entire team at The Ritz-Carlton for a truly wonderful stay, thanks ❤️

Is the Ritz-Carlton trying to position itself alongside hotels like Hilton and Pullman now? Seriously, the hygiene, facilities, and service were truly subpar across the board. On the first night, the room we were assigned had a terrible stench, exactly like a dirty public restroom. We waited for over half an hour to switch rooms, only to be given another room that reeked of mildew. The bed was noticeably damp, and it was clear the linens hadn't been changed. What's more, the complimentary bottled water had already been opened! But it was too late and we were too exhausted to request another change. So, I called the front desk and informed them that I would need a different room the next day—one without any odd smells and with a dry, clean bed. The next day, after returning from lunch, we were told our new room still wasn't ready. Around 2 or 3 PM, when we were about to leave, I called the front desk again. They said the room was ready and they'd send someone with the key card (it sounded like I was talking to the operator, not the front desk directly). We then waited for 40-50 minutes, but no key card arrived. I called again, and the operator seemed surprised, asking, 'It hasn't been sent yet?' She said she'd follow up. Another twenty minutes passed, and still nothing. I called *again*, emphasizing that we were in a rush to leave and asked them to transfer our luggage for us. The operator asked us to please wait a little longer in the room, assuring us someone would be right over. After *another* considerable wait, the front desk called and said, 'Actually, your new room isn't ready yet.' Are you playing games with me?! Honestly, staying here was beyond frustrating! The pervasive mildew smell was truly nauseating.