Name: The Portman Ritz-Carlton, Shanghai
Address: Shanghai, China
Rating: 9.4

Indonesia

South Jakarta

United Arab Emirates

Dubai

China

Shanghai

Beijing

Bali

Qatar

Doha

Visit with  a pax of two. Pictures online show there should be a long sofa in the room for a huge party to sit but when we arrived in our room there was only one small sofa so the other person needed to sit on the floor. We then called the housekeeping and the guy bluntly said: ”Yes, your other pax needs to sit on the floor..” what a POLITE answer to a Ritz Carlton guest. We got enraged and approached the service manager and she claimed it's the NEW standard of the room .... 

Apart from this sofa incident, room is a little outdated. We got some nails and dirts as GIFTS from previous guest(s) before us. TWG teas downgraded to Twinings .... amenity kits reduced from shower caps, cotton buds, handcream etc into just shampoo and shower gels ... and they all look cheap.

RITZ CARLTON JAKARTA WELCOMES YOU

Booked 1 bedroom residence for the family. The bed is really comfy and huge. The apartment has a nice small balcony from the bedroom, washing machine dryer and kitchenette. I enjoyed my amazing view as we stayed over new year. We could see all the fireworks and the changing lights of Citibank. Location is great as Pacific place is accessible from the hotel lobby. Only thing is if you GRAB food, they find it hard to deliver to the hotel but manageable. Other than that, it was a pleasant stay.

It seemed like all rooms had lounge access, and the staff were so friendly and the service was great. It's very convenient because it's connected to the mall.

The room is very clean, star is very friendly, and I love the location which is very convenient, I will definitely come back

A stay at The Ritz-Carlton Dubai is not just about luxury. 

It is about the people who turn hospitality into something truly magical.

It wasn’t just the opulent rooms, impeccable service, or the idyllic location on JBR. What made our family’s stay unforgettable were the small, seemingly invisible individuals, those who work behind the scenes yet create moments that leave a lasting impression.

Every day, our daughters were met with a new surprise, a thoughtful gesture, a warm smile, a little personal touch that made them feel special. 

These were not just hotel courtesies, they were heartfelt emotions that we felt deeply and carried home with us.

A heartfelt thank you to the team working tirelessly behind the scenes, those whose names may not be in the spotlight, but whose dedication turns a stay into something extraordinary. 

They may not hold grand titles, but with their hands and hearts, they craft an experience that transcends luxury, a feeling of genuine care and belonging.

The Ritz-Carlton Dubai was not just a hotel we stayed in. 

It was a place where we felt truly welcome, not just as guests, but as friends. 

And that is a feeling we will always treasure.

Neat, comfortable, safe, excellent location

Having stayed at numerous Ritz-Carlton properties across China, the Ritz-Carlton Pudong is the only one I've felt compelled to return to so swiftly after my initial stay. Our second visit was particularly special, as we brought along our most cherished family members to celebrate my mother's 60th milestone birthday there. It was truly the exceptionally positive first experience that immediately convinced my wife and me to entrust this significant life event for my mother to the Ritz-Carlton Pudong. This subsequent visit, true to form, did not disappoint. Before check-in, we contacted the hotel's Guest Relations department to explain our occasion and made a few modest requests regarding the birthday arrangements. The hotel staff were incredibly patient and meticulously arranged everything for us.

A special commendation goes to Jerry and Jeremy from the hotel. On our arrival day, they had thoughtfully prepared a beautiful birthday bouquet to present to my mother. My mother was utterly moved by the hotel's genuine warmth and attention, almost to tears. A delicate mini birthday cake and a heartfelt handwritten card were also thoughtfully placed in our room. My mother exclaimed how truly thoughtful and caring it all was. ❤️

I truly believe an outstanding hotel is defined not merely by its prime location, opulent environment, or the sophistication of its room amenities. It is, more profoundly, about the dedicated and professional staff, exemplified by Jerry and Jeremy. They serve every guest with heartfelt sincerity, addressing even the smallest request with utmost professionalism and responsibility, ensuring every resident's needs are met. This genuine commitment profoundly touches guests, fostering a true sense of belonging – a feeling of being genuinely at home, truly valued, and deeply cared for.

With such an exceptional and professional service team, we will undoubtedly and consistently choose the Ritz-Carlton Pudong for our future stays. Genuine sincerity always leaves a lasting impression!

Is the Ritz-Carlton trying to position itself alongside hotels like Hilton and Pullman now? Seriously, the hygiene, facilities, and service were truly subpar across the board. On the first night, the room we were assigned had a terrible stench, exactly like a dirty public restroom.

We waited for over half an hour to switch rooms, only to be given another room that reeked of mildew. The bed was noticeably damp, and it was clear the linens hadn't been changed. What's more, the complimentary bottled water had already been opened! But it was too late and we were too exhausted to request another change. So, I called the front desk and informed them that I would need a different room the next day—one without any odd smells and with a dry, clean bed.

The next day, after returning from lunch, we were told our new room still wasn't ready. Around 2 or 3 PM, when we were about to leave, I called the front desk again. They said the room was ready and they'd send someone with the key card (it sounded like I was talking to the operator, not the front desk directly). We then waited for 40-50 minutes, but no key card arrived. I called again, and the operator seemed surprised, asking, 'It hasn't been sent yet?' She said she'd follow up. Another twenty minutes passed, and still nothing. I called *again*, emphasizing that we were in a rush to leave and asked them to transfer our luggage for us. The operator asked us to please wait a little longer in the room, assuring us someone would be right over. After *another* considerable wait, the front desk called and said, 'Actually, your new room isn't ready yet.' Are you playing games with me?! Honestly, staying here was beyond frustrating! The pervasive mildew smell was truly nauseating.

The Ritz-Carlton

Columbus

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