Renaissance Properties in Shanghai

We had a wonderful 5-day stay in Shanghai with our family. We booked club rooms, which gave us access to the Club Lounge on the 17th floor with panoramic views of Shanghai. We opted for a Suite and a Studio room. The beds and pillows were excellent. Breakfast offered everything one could wish for – especially delicious soups, noodles, and dumplings... We will definitely return. There's a metro station nearby, and the main attractions are just a 15-20 minute walk away. In the mornings, we enjoyed strolls along the waterfront. There's a small pool on the 21st floor, and the changing rooms have a steam sauna, which you need to request to be turned on in advance. We thoroughly enjoyed our stay. Thank you for your hospitality. We will definitely be back.

Our stay exceeded expectations! Manager Baird was incredibly attentive and helpful; he proactively upgraded our room and even upgraded my science museum tickets to student price, which I really appreciate. The room was clean and comfortable, and the environment was quiet. Breakfast was plentiful and delicious, and the swimming pool and gym facilities were all available for use. The location is convenient, with plenty of dining and shopping options nearby. As expected from a Marriott property, the quality is reliable and it offers good value for money. Definitely worth a return visit.

Good hotel with an excellent location The hotel has a great location, right next to Cloud 9 Shopping Mall, with a wide choice of good quality restaurants, shops and other facilities nearby. It is also very convenient for the subway and other transportation, with taxis readily available. As a four star plus international hotel, some services are priced according to international hotel rates, but overall it is still convenient and offers a good standard of service. The Sky Bar is excellent, especially at night, and offers a great view of Shanghai. It is definitely worth visiting in the evening. Shanghai Hongqiao International Airport Terminal 2 is relatively close. Depending on traffic, the journey can take around 45 minutes to an hour, although in the morning it can be as quick as 20 to 30 minutes. The staff are very polite and speak English, which makes communication easy. The rooms are clean and well maintained, although they are a little dated compared with some of the newer hotels in China. The hotel also feels very secure. China has some impressive modern hotels now, including hotels offering extensive AI assisted services, so this hotel may not feel as futuristic as some newer properties. However, for location, cleanliness, service, security and convenience, it is a good hotel overall and a comfortable base for exploring Shanghai.

The hotel's location is quite far from the city center. The decor is average. My main complaint is about the staff's service attitude; overall, both their service and professionalism need improvement. First, at 9:20 AM, we went to the first floor for breakfast. A woman in a gray uniform stopped us at the restaurant entrance, telling us it was peak dining time and we had to wait to be seated because there were no empty tables inside. We offered to go in and find a table ourselves to avoid bothering the staff. The employee immediately dropped her fake smile and insisted we wait at the door. When we finally entered, we found many empty tables. Throughout our meal, staff repeatedly came over to remind us that breakfast service ended at 10 AM and urged us to hurry and get whatever we wanted to eat. Second, when checking out, a tall male staff member at the front desk was unsmiling and impatient, answering my questions with rhetorical questions. While the 800+ yuan room rate isn't high, the service attitude of some staff members is probably only worth 250 yuan. I hope the hotel strengthens its staff's ethical and professional training! In short, this is not a recommended hotel.

This was by far the most valued stay I've ever experienced! Service: Traveling with elderly parents and children, Bellia at the front desk greeted us warmly and kindly. The extra bed service I inquired about previously was already prepared upon check-in. Even more delightful, we also received special lounge access, which both the elderly and children thoroughly enjoyed. We later learned that this was personally arranged by Ms. Shelly Wu, the Executive Housekeeper. Her proactive and thoughtful approach, as a fellow Shanghainese, truly touched me. All hotel staff were enthusiastic and attentive, genuinely making us feel at home. Facilities: The hotel has recently completed renovations. The lounge, restaurant, gym, and spa have all been fully refreshed, offering a comfortable environment and excellent quality. Transportation: Parking is convenient, making travel worry-free. A flawless stay, highly recommended!

Everything about this hotel was great, especially the service. The staff were perfectly placed; just a wave in the lobby and someone would immediately come to assist. The breakfast was thoughtfully arranged with a private booth, and the manager was very kind, even helping to lift the curtain for us. We were traveling with family for the May Day holiday and forgot our razor and toothbrushes. They proactively provided toiletries, which were quite good, especially the razor – it was really sharp, unlike the dull ones at some other hotels. Overall, I was very satisfied. I would have been even happier if breakfast had been complimentary, as my child didn't eat much anyway.