Pullman Hotels in Shanghai

The service of the hotel is what you will get from a 5 start hotel. The room looks a bit too old, and the amenities (TV, shower, hair dryer etc.) inside the room are quite outdated. There are many improvements the hotel can do to improve the customer staying experience. Overall, a good few days spent in this hotel.

Location was great! Right opposite the Shanghai Railway Station and there’s an entrance to the Shanghai Metro a few steps from the main entrance. Very convenient if you’d like to travel to other cities or within the city. Space was really clean too. Food delivery (*******) can be retrieved from the ******* Locker right at the doorstep of the hotel, which is very convenient (though not as convenient as having a robot to the doorstep). There’s a couple of banks/atms in the vicinity and an ICBC branch across the street. Front desk and concierge had great service and were really helpful too. Really enjoyed my stay here and will definitely return in the future.

The room had smoking smell even though it’s smoking free hotel. You can’t use the swimming pool without the hat, or you can buy for 49 rmb. But I don’t think you would want to use it cause there are always swimming classes for children so it’s not enjoyable for people who stay there. The rest is fine.

Location was excellent. Nice environment. Just beside roll of shops & restaurants. Especially thanks to hotel front office Mr. 小李 and Ms. Lily for helping us with the delivery couriers.