Conrad Hotels & Resorts Properties in Shanghai

Exceptional Check-In Experience with Leo at Conrad Shanghai My stay at Conrad Shanghai got off to an absolute perfect start, all thanks to Leo’s outstanding assistance during check-in. From the moment I stepped into the lobby, Leo greeted me with a warm, genuine smile that instantly made me feel welcome—no rushed or impersonal interactions here. He was incredibly attentive, listening carefully to my requests and going above and beyond to ensure everything was seamless. Leo handled the check-in process efficiently, explaining all details clearly without any jargon, and even took the time to share helpful tips about the hotel’s amenities and nearby recommendations (which aligned perfectly with my plans to explore Shanghai). What stood out most was his proactive attitude—when I mentioned a slight preference for a higher floor, he quickly accommodated it with no hassle, making me feel valued as a guest. His professionalism, friendliness, and attention to detail set the tone for an amazing stay. It’s clear that Leo takes pride in his work, and his dedication to providing top-tier service doesn’t go unnoticed. If you’re staying at Conrad Shanghai, you’re in great hands with Leo—he’s a true asset to the hotel team. I can’t wait to return, and I’ll definitely be looking forward to interacting with him again. Thank you, Leo, for making my arrival so smooth and enjoyable!