Ascott Hotels in Shanghai

I am very happy with my first stay in Crowne Plaza Hotel. The Premier Twin room was very new and clean. Location was good as Nanjing Road pedestrian mall was behind and a few minutes walk to People Square metro station. Good breakfast buffet spread with chinese and western selection. There is a chinese restaurant adjoining the hotel called Sunya and it serves good dim sum and chinese food.

I recently had the pleasure of staying at your esteemed hotel, and I wanted to express my gratitude for the wonderful experience. The facilities were top-notch, and every aspect of my stay was truly enjoyable. However, what made my stay particularly memorable was the exceptional service provided by your front desk staff member, Yuki. Yuki's warm welcome, attentiveness, and willingness to assist with any request made a significant difference in my overall experience. Her professionalism and friendly demeanor ensured that I felt valued and well-cared for throughout my stay. This is the third times I came to Shanghai. So far this is the Best Hotel and Location.

I was surprised with the services and attitude of the people. All the staff are so friendly and helpful. Smiling faces all the day and I felt so warm~ MOST IMPORTANT , the LOCATION is so so so NICE！ 南京步行街 is just 3 minutes walk away. all the famous shopping mall and stores like M&M, KINISO, POP MART are all not more than 15 minutes walk away. PUBLIC TRANSPORTATION is around 5 minutes away as well.

48 hours in Shanghai and the pedestrian street area was good. Traffic in Shanghai pretty tough, but subway not far. Holiday decor was nice, and bed comfortable. Bathroom supplies at front desk and service was good. Hotel is nice and historical. Not best view for twin room Floor 4, but cost is good. Sugar for tea was needed, and I think an updated elevator. Hours for cafe not so often.

I am writing this letter to express my deepest appreciation and to award your exceptional team the highest rating for their outstanding service and professionalism. My recent stay at your esteemed hotel once again exceeded my expectations, and I felt welcomed, valued, and truly at home. From the moment I arrived, the Guest Services Department team impressed me with their warm smiles, attentiveness, and dedication to ensuring a seamless and pleasant experience for every guest. I would like to especially commend Mr. Jiang Pei Liang, Ms. Ma Simin, and Mr. Zhang Yuanyuan for their exceptional professionalism and meticulous care. Their attention to detail and ability to anticipate my needs ensured I fully utilized and enjoyed all the facilities your hotel has to offer, making my stay incredibly convenient and comfortable. Additionally, the team assisting with my luggage demonstrated unmatched proactivity, courtesy, and efficiency. I must extend my heartfelt thanks to Mr. Wang Ji and Mr. Zeng Zheng Hao, whose exemplary service truly stood out. They not only ensured my belongings were handled with great care but also addressed all my queries thoughtfully and thoroughly. Their outstanding performance made me feel the genuine warmth and care that define your hotel’s exceptional hospitality. The collective efforts of your team reflect an extraordinary commitment to delivering top-tier service. Their professionalism, sincerity, and smiles have left a lasting impression on me, and I can confidently say this is the best service I have ever experienced. Your team undoubtedly deserves the highest praise and recognition for their exemplary work. Thank you once again to the entire Garden Hotel team for making my stay so memorable. I sincerely wish your hotel continued success, growth, and prosperity.  Yours sincerely,  Jessica Wu  Room 2811  16th Dec 2024

One of my favorite hotels in Shanghai is Pullman Shanghai Jingan. I visited Shanghai three times in 2024 and stayed in various hotels, including both local accommodations and international hotel chains. I would say that Pullman Shanghai Jingan is ideally located for travelers who commute by train and want to stay in the heart of the city while avoiding the crowds of Nanjing Road. The breakfast was fantastic, and the service was exceptional. This is a 5-star hotel, and it truly lives up to its rating. As for the amenities, you need to request them at the front desk. Once requested, they are promptly provided. I would definitely return to this hotel if I visit China again.

The location of the hotel is fantastic and highly convenient. However, it seems the hotel lacks sufficient experience in accommodating families. As a family of three, we requested an extra bed for our room but were disappointed to learn that none were available. After three nights, we were informed that beds had become available, but upon returning to our room, no bed was provided. This highlighted a significant communication issue among the staff. On a positive note, the hotel staff (especially the manager in service department) took responsibility for their mistakes, offering sincere apologies and compensations such as a room upgrade and complimentary lounge access. I appreciated their efforts to address the situation and make amends. Eventually, we did receive the extra bed during the final nights of our stay, provided free of charge as part of their apology. While I understand that mistakes can happen, I hope the hotel improves its internal communication and service delivery. With its excellent location and amenities, it has great potential to cater not only to business travelers but also to families seeking a pleasant and hassle-free stay.

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer