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We did not stay here, but we used the shuttle to get to Sentinel Peak carpark because we do not have a 4x4 car. The new system where they have 2 landrovers working in 2 hour shifts does not work well and is too expensive! The road is terrible but why is beyond me because all the other roads in that vicinity are paved beautifully...so now the challenge is the community used to shuttle the people up and down at a reasonable fee and they were available all the time. Now with that system shut down there are only the 2 shuttles...so we arrived at 7:30 and were told it's too late - the 7:30 shuttle just left so we have to wait til the 9:30 one! The 25 minute drive took us to where we needed to go and we were told to catch the 3:30 shuttle back. However when we got back just before 3:30 we were told it was full and left already, another shuttle was on the way. It only came at 5pm! Then we had to drive 3 hours back to our accommodation, half of the trip being in the dark on pitch black rural roads! And we had paid R1000 for 3 people to use this shuttle service!! I think it's a poorly run money-making scam. And the 2 landrovers will wear out very quickly if they are going up and down that nad road all day every day.

The hotel is very good, but the TRIP platform has a very poor check-in experience. We arrived at the hotel tired. The front desk had our reservation information but denied that we had paid in advance. I showed my reservation form and it clearly showed that full payment was prepaid and included breakfast, but the hotel computer showed that no payment had been made. There is no choice but to pay separately to check in. Then I contacted the Trip platform and was told that Trip was booked through a third-party so-called partner. They contacted the local partner and finally the front desk confirmed that we had been charged twice. Trip customer service then called again and said that the hotel front desk did not read the order clearly, and I completely disagree with this explanation. I clearly saw that the hotel's computer showed that our reservation was unpaid. It should be caused by the lack of responsibility of Trip's local partners. In addition, the hotel has no restaurant at all and does not provide breakfast at all. All guests who stay can get a 20% discount coupon to purchase meals and drinks at the fast food restaurant in the service area of ​​the gas station next to it. The meals are very cheap. The accommodation we booked including breakfast was a waste of nearly 200 Hong Kong dollars. (My cashier receipt showed that the unit price of the room was 1178 ZAR, and the so-called breakfast-included price I actually paid was HKD 627).