Best Niseko Hotels

"The hotel is porfessional and all staff are friendly, greeting each time they see you - it does make a difference to the feel of the hotel to have friendly staff. I didnt understand the set-up at first, but now that Ive seen it I can help clarify - there are several hotels in the area that share a central location called Niseko Village and Pure activities - Hilton and another hotel open up directly onto these two areas within a 2 min walk. The Pure activities include the adventurous outdoor fun like the tree walk. There is also a shuttle bus that runs several times a day to some key locations and is great if you dont have a car. I also just want to thank Trip.com for helping me. I initially booked a different hotel but it did not go well and Trip.com reperesentatives (Lexi) really helped me and put me at ease when I was starting to worry that I wouldnt have a place to spend the night for our family."

"The view of Mt. Yotei from our room was absolutely stunning. We celebrated my husband's and my July birthdays with a delicious course meal at the restaurant. The staff kindly arranged two adorable cakes with candles, making it a truly memorable birthday celebration. The staff provided excellent recommendations for sightseeing around Niseko, and thanks to their help, combined with perfect weather, we enjoyed a fantastic four-day trip. The onsen (hot spring) was also incredibly relaxing and rejuvenating."

"The information at checkin is clear, and he patiently introduces the facilities in detail to foreigners who have difficulty communicating. The room price is acceptable, and there is free Netflix to watch. I like it very much. I will stay a few more days next time!"

"Belongs to the concept of family hotel, strictly speaking, there is no concept of service"

"Stayed for 2 nights for a snowboard trip. Free hotel shuttle to 2 ski areas was essential. Buffet breakfast was excellent along with the forest views. The dinner buffet was a good alternative to travelling to the dining spots in the centre of Niseko. Hotel staff were very helpful in advising on transport options in view of a blizzard, and provided regular updates on the situation. Would recommend!"

"This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run."

"The staff are not knowledgeable on 3rd party ski hire or ski school. We returned the equipment 1 day earlier and the staff said ok and asked if we are fine with 50% refund. We said yes. The next day they said they never said this.....no English, and don't ask questions, they will not be able to answer. They are well mannered and kind, just no direction and very messy. Bus schedule is also confusing, staff are not clear and busses don't often come without calling and reminding. They say it is due to weather condition, but it wasn't. You need to book set menu dinners at their one and only restaurant, 3 days in advance. We missed the Christmas set dinner, and even though on the phone to reserve the table, we asked for set menu, they didn't decline and they didn't say we needed 3 day advance notice. So we went and ordered small alacarte meals. Small dishes but were absolutely delicious. Hot Spring facility is excellent. Rooms are clean and the layout is fantastic. They have a washing machine that dries as well. Bring your own laundry detergent But I must give 100% credit to them as we left our bag at the lobby and they arranged to send it to Tokyo for us and called the receiving hotel as well,."