Best Hanoi Hotels

"We arrived for check-in at 10:00 PM and had to wait at the reception for quite some time before anyone helped us. While the room was clean and tidy, the positives end there. The walls are so thin that every sound from the hallway and neighboring rooms could be heard clearly, making it impossible to get any real sleep. The overall experience was far from calming — we left the hotel just as we came in: exhausted. Breakfast was ok."

"This isn't my first stay here, and I'm consistently impressed! It's spotless, the staff are wonderfully friendly, and the night views are breathtaking. This hotel truly convinced me that it's always worth choosing a great place to stay. The 65th-floor rooftop was absolutely magnificent. I'll definitely be returning to Lotte Hotel Hanoi on my next trip to Vietnam!"

"It was an incredible experience. This is probably one of the best hotels I have stayed in terms of hospitality and communication. The staff is really helpful and are always trying their best to make sure you have a confortable stay. The room is clean and spacious enough. The location is great , not too far from old quarter and close enough within walking distance from other attractions. You can also always get a grab to go wherever you want and it will not take too much time. I never tried the breakfast while I stayed there so I can not comment on it but the laundry is free to use. Overall , I will definitely reccomend to anyone staying in hanoi to stay here , you will definitely have a confortable stay and worth your money."

"Modern, simple and clean hotel. Small room, but enough for one person. The shower feels like a camping shower - wet room style little space to move. The aircon position is awkward as it blows directly onto the bed and in your face as you sleep - I advise covering the vent with a hand towel to disperse the airflow and prevent waking up with a raw throat and sore eyes. Aircon and cooling was the biggest issue - because without it the room would rise to 30deg+ and with it, you'd be feeling the dry air. The large windows are great, and I like the electric blinds that make a nearly blackout room. The lights are horrible and harsh, not relaxing at all. Fine for a short stay, but I wouldn't advise more than that - for the price its very simple and there are better alternatives."

"Recommend this hotel! Great clean, large rooms and staff are lovely. Pool is VERY refreshing and breakfast is very varied and delicious. On another note - I want to say a MASSIVE thank you to the travel service this hotel provides. I have never received such wonderful, prompt communication and we did a 10 day trip (many different excursions) at a very competitive price. Even when there was a hiccup with dates, he staff work tirelessly to rectify - even at 10pm!!! Highly recommend this stay - yes, some night can be slightly noisy but earplugs are provided and we slept soundly. We knew we wanted to stay central and knew the risks of that!"

"Location is good. 45min from airport and walking distance to old quarter and the lake. Many eateries and cafe around the area. We had a 3 bedrooms executive apartment. Good size for 6 adults. Well equipped but the apartment will require refresh and renovate. The room has a strong smell when we checked in. Front desk team provided great service and very efficient for both checking in and checking out. Has provided a fantastic first impression."

"I had a really enjoyable stay at this hotel. The staff were incredibly kind and welcoming, always ready to help. The room was spacious, clean, and well-equipped with everything I needed. The location was also very convenient, close to restaurants and public transport. I would definitely stay here again!"

"Lovely hotel, staff all very nice and helpful. The hotel is situated outside the ‘main’ city area, so visiting the old town etc requires getting a taxi, but it’s not expensive. There is an expensive supermarket next door and how you go to the main road and back, the only downside being if you order a taxi or delivery they may end up going there instead so check your Grab location is set to the lobby. The room was great, very spacious and clean every day. It had all the amenities we needed to heat up food or wash some clothes after a long day walking around in the heat. The fitness centre was good and the pool nice for a relax. Nearby has some nice restaurants and bars, very expat focused so not the local feel, but very good food and coffee is easily found!"

"All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at."

"“I had a fantastic stay at Westlake Pearl Apartment & Hotel! The rooms were clean, spacious, and fully equipped with everything I needed — from a kitchen and washing machine to a lovely balcony. The staff was exceptionally friendly and always ready to help, making me feel right at home. The location is perfect, right by West Lake, with great restaurants, cafes, and peaceful surroundings. The rooftop view was a real highlight! I highly recommend this place for anyone visiting Hanoi — I’ll definitely be back!”"