CoCoHotel Guangzhou Baiyun International Airport (Terminal 2 Branch) Reviews

Response from Property: 尊敬的aimes****賓客，您好！非常感謝您預訂入住可可酒店並給予完美的滿分好評！ 很高興您對酒店的機場班車服務、整潔環境、寬敞空間以及周邊餐飲便利性感到滿意，我們倍感榮幸。 24小時機場穿梭巴士為早班機或晚到旅客提供便捷舒心的入住體驗，正是我們努力的方向。 您的認可不僅是對我們團隊的最大鼓勵，也是我們持續提升服務的動力。 酒店還有健身房、自助洗衣房及品種豐富的中西式早餐真誠期待您的再次光臨可以全方面體驗，祝您國慶、中秋旅途順利，生活愉快！

Response from Property: Dear guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our free airport shuttle service convenient and appreciated the proximity to local shops and restaurants—it’s great to know these aspects contributed positively to your short stay.At the same time, we notice you rated your experience 3.7 stars. We truly value all guest input as it helps us identify areas for improvement. If there was anything specific that fell short of your expectations, we would be grateful for further details so we can address it promptly.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even smoother and more enjoyable experience in the future.

Response from Property: Dear guest M541525****, hello! Thank you for booking your stay at Coco Hotel and taking the time to leave a top-rated review. Your kind words of encouragement are truly inspiring to everyone on our team. We were delighted to see you specifically mention "clean room," "convenient transportation," and "punctual pick-up." These are the core experiences our team strives to provide: a clean and comfortable environment, a convenient location, and punctual service to ensure a worry-free trip. We are even more delighted by your recognition of the service provided by our front desk colleagues, especially Manager Vivian. Your praise will surely motivate her! We will pass on your encouragement to Vivian and the entire team, and we will continue to greet every guest with warmth and professionalism. We sincerely look forward to having you choose our hotel again on your next visit to Guangzhou. We wish you all the best and a warm and enjoyable journey!

Response from Property: 尊敬的E39590****賓客，您好，感謝您選擇預訂入住可可酒店並對機場接送服務給予滿分好評！您的認可是對我們最大的鼓勵，我們非常高興能為您帶來便捷、舒適的出行體驗。我們酒店位於白雲國際機場北工作區，提供機場T1/T2客運大樓接送機服務，每逢整點、半點從酒店發車到機場。車程約10-15分鐘，通過您的點評得知您對24小時接送機服務的便利性感到滿意，我們深感欣慰。作為專為轉機旅客打造的休憩驛站，確保您從落地到入住全程無縫銜接、卸下疲憊，正是我們的服務初衷。我們將持續優化硬件細節，同時保持高性價比優勢，讓每位轉機客人都能收穫“超預期”的住宿體驗。再次感謝您的信任！祝您生活愉快，旅途順遂！

Response from Property: Dear Traveler, hello! Thank you for booking and staying at Coco Hotel with your family and for your highly-rated review! The room you reserved is our recently launched Family Triple Room for the summer. It features a 1.8-inch bed and a 1.2-inch bed, making it ideal for families and a highly-rated value for money. Our hotel is located in the North Work Area of ​​the airport, just 10-15 minutes from both terminals (T1 and T2). We offer a free 24-hour shuttle bus (pick-up and drop-off at Gate 13 of the T1 Departure Hall and Gates 43-46 of the T2 Departure Hall). The beautiful greenery within the park is perfect for walking and running. The clean and tidy rooms and the varied breakfast options are highly appreciated by our guests. We also offer a gym and self-service laundry facilities. We look forward to welcoming you back! We wish you all the best.

Response from Property: Dear guest M353388****, thank you for booking and staying at the Coco Hotel. The hotel is located in the North Business District of Baiyun Airport, just a 10-15 minute drive from Terminal 1 and Terminal 2 departure halls. For guests' convenience, we offer a 24-hour free shuttle bus every 30 minutes. We also have a self-service laundry room and a fitness center. Your review is very supportive of us, but we gave the hotel a 4 out of 5 rating across several areas. Please point out any areas where we fell short... so we can address these areas for improvement. Thank you! My team and I are deeply sorry. We have been conducting in-depth self-evaluations of our service, hygiene, facilities, and environment. We hope you'll share your experience again and it will exceed your expectations! Thank you for sharing your experience and wish you a safe and pleasant stay!

Response from Property: Dear M648783**** Guests, Hello! Thank you for choosing Cocoa Hotel and giving feedback on your stay here. My team and I are relieved because our original intention is to want all the "family" staying here to be satisfied and comfortable. Cocoa Hotel is located in the airport north working area, less than two kilometers from the airport, as you said, taking a taxi is feasible but inconvenient, hope to choose us in the future to take the hotel configured 24-hour free shuttle bus, remember half or the whole time will leave from the hotel, to T1 passengers Door 12 in the departure hall on the third floor of the terminal and Door 43 in the departure hall on the third floor of the T2 terminal take about 10--15 minutes. Thank you so much, I just hope you "come back often" when entering and leaving Baiyun Airport! I wish you and your family happiness and health!

Response from Property: Dear anonymous guest, hello! First of all, thank you for your continued trust and support of Coco Hotel. We sincerely apologize for the smoke and odor smell in the room and the front desk service issues you mentioned. We take every guest's stay experience very seriously. At our morning meeting today, we addressed the issue of smoke and odor in the rooms and have taken relevant measures to rectify the situation. We are cleaning bedding (including quilts, pillows, and other items that easily absorb smoke odors) and using professional odor removal equipment to purify the air to ensure that smoke odors are completely eliminated. We are also strengthening our non-smoking room inspection process, ensuring that each non-smoking room is personally inspected by a supervisor after cleaning to prevent similar incidents from happening again. Regarding the poor reception staff during peak reception hours, we are conducting enhanced training on service etiquette and reception procedures, opening multiple service counters, and adding staff to make adjustments. Thank you for your direct communication regarding this issue. We hope to contact you to express our sincere apology and invite you to stay again to experience our changes. We apologize again for the unpleasant stay experience and wish you a happy and smooth stay.

Response from Property: Dear Anonymous Guest, Thank you for booking your stay at Coco Hotel and sharing your experience on the platform. We are delighted that you experienced our room upgrade service despite the availability of rooms. Please remember to choose us again next time you travel around Guangzhou Airport. We will continue to focus on every detail and service, and we look forward to your next visit. In addition, our hotel's outdoor environment is very comfortable and pleasant for walks and runs in the morning, evening, or night. The Yi Pin Restaurant on the first floor offers a wide variety of Chinese and Western breakfasts, and there is also a gym and self-service laundry room on the sixth floor. We hope you will experience all of these features during your next stay and feel right at home. We look forward to your next visit! Wishing you a happy life and work!

Response from Property: Dear TIMY1qq43xfx**** guest: Hello! Thank you for choosing to stay at Coco Hotel. After reading your comments, we found that there is still a gap between our service and your expectations. In the future, we will definitely focus on maintaining and taking the initiative in service in all aspects. We know. Especially for guests who choose to stay at the airport hotel, we need the team's proactive, fast and warm service. We hope that in the future, you will continue to choose us and feel our changes, so as to inspire our team to keep moving forward. In short, we look forward to your visit again. I wish you all the best! Have a happy life!

Response from Property: Dear _TIUSmzp3mry*** guest: Hello, thank you for choosing to stay at Coco Hotel. We sincerely apologize for your comments about the shuttle service problems and poor communication. The shuttle service problems you described do expose our serious deficiencies in internal coordination and service standards, which is completely inconsistent with our commitment to guests. In response to this matter, we have taken the following measures: 1. Immediately interview the relevant drivers and conduct service retraining; 2. Optimize the confirmation process between the front desk and the shift; 3. Improve the foreign language training of the front desk staff; Your feedback will help us to effectively improve the quality of service. Once again, we apologize for the inconvenience caused to you and wish you a happy and smooth life!

Response from Property: 親愛的_TICAo2qoz4x****，您好！感謝您預訂併入住可可，您的入住感受是我們努力的動力，同時也不斷鞭策我們去做得更好，爭取獲得您再次入住後點評滿分！期待您的再次光臨。順祝您闔家幸福、安康！

Response from Property: Dear TIMY1fygqtp1****, hello! Thank you and your family for choosing to book and stay at Coco. Your stay is the driving force behind our team's efforts, and the hotel's entire campus environment is a testament to our hard work. We treat all our guests like family, and we strive to continually inspire us to do better. We look forward to seeing you again! Finally, I wish you and your family happiness and well-being, and good luck with your work!

Response from Property: Dear guest TSSG6q9z0oi***, thank you for your recognition of Coco. Your stay has always been a driving force for our team. Your review is a source of comfort and encouragement for us to strive for excellence. We welcome you to choose us when flying in and out of Baiyun Airport or visiting Guangzhou. We look forward to seeing you again. We wish you and your family happiness and good health!