CoCoHotel Guangzhou Baiyun International Airport (Terminal 2 Branch) Reviews

The hotel environment was clean and comfortable, and the bedding was soft, so I slept really well. The front desk staff were warm and polite. The location is convenient for getting around, and overall, it offers great value for money. My stay was excellent, and I'd definitely choose this place again for my next trip.

The hotel front desk staff were very welcoming, and the room was clean and tidy with a great wet/dry separation in the bathroom. The shuttle service was excellent, with airport drop-offs every half hour, which was super convenient. They even had complimentary desserts in the fridge for guests to take, and there's a convenience store downstairs. It's a fantastic choice for a layover, offering great value for money. I'll definitely stay here again if I have another layover.

This hotel is perfect for a layover. The shuttle service was prompt, and the room was clean, allowing for a good night's rest before my flight. The room itself was also great, and the front desk staff were very friendly. I'll definitely choose this place again for my next layover.

The hotel was excellent, the room was very comfortable, and the customer service was attentive. They even upgraded my room, which was a very thoughtful touch.

The room is spacious and grand, clean and tidy. It's in an excellent location for layovers and transfers, and the service is great. Overall, it was a comfortable stay, and I'll definitely come again.

The room was very clean and close to T2 airport. The hotel provides a shuttle to the airport every half an hour. Highly recommended.

The hotel's location is excellent, right near Guangzhou Airport, making travel very convenient. We checked in late at night, and the front desk service was attentive and efficient. They also offer a free airport shuttle, so the overall experience was good.

I always choose this hotel for my business trips. While there aren't many dining options nearby, everything else is very convenient. Plus, if the hotel isn't too busy, I can even check in early, which is a nice bonus.

1. Complimentary 24-hour shuttle service to/from T2/T3 terminals. 2. Refreshing summer drinks. 3. Quiet environment. 4. Clean and hygienic. 5. Rich breakfast.

The duvet felt a bit damp. We checked in late at night, but the shuttle service was good. It came quite quickly; other hotels only have a shuttle every hour, but this one has one every half hour, which is really great.

First off, the hotel service was decent, with a shuttle transfer available. The facilities seemed okay too, probably on par with a three-star hotel. However, the hygiene was absolutely terrible. The towels were ripped, and the bed sheets clearly hadn't been changed – they reeked of cigarette smoke. I woke up covered in rashes and itching all over. I only chose this place for a convenient overnight stop during a layover. On top of that, the hotel also hosts tour groups, which meant I had to wait in line to check in late at night! The hallway was also incredibly noisy late into the night, full of Russian tour groups! Those two points really left a bad impression!

What a baffling experience! Service: My flight kept getting delayed, so I wanted to find a hotel near the airport to rest before my next flight. I kept trying to contact the hotel before landing, and they just told me to call them once I'd landed. After landing, I got to baggage claim at 4:06 AM. I called to ask about the shuttle schedule. They said if I could make it to Gate 43 within 13 minutes, I could catch that one, otherwise, I'd have to wait for the next. I told them I'd try my best, as I wasn't sure how long my luggage would take. I grabbed my bags and literally ran, reaching Gate 43 at 4:14 AM. I called again, and the customer service representative told me to wait and the driver would contact me. By 4:25 AM, no one had contacted me. I added them on WeChat because I was getting really annoyed with all the calls. The customer service rep then said it would be 4:45 AM??? I asked why it was 4:45 AM when they had told me 4:20 AM earlier and had made me rush. They just stopped responding. The whole process felt so passive, like I was being strung along and wasted a lot of time. During check-in, the front desk offered me complimentary breakfast as compensation for the shuttle screw-up. It was already almost 5 AM. After I showered, it was past 5 AM, and I planned to wait until 6 AM to eat breakfast and then sleep. Then, I was stopped at the restaurant entrance. They said my room card didn't include breakfast and I needed a breakfast voucher. I told them the front desk hadn't given me one and had told me to just use my room card. The staff member kept insisting on a voucher and told me to go back to the front desk myself, rambling on and on. I asked if they could just make a quick call to confirm if it was really that difficult. They made the call themselves, and the issue was resolved in less than 10 seconds. So, what was the point of all that difficulty and making things hard for me earlier?... Finally, there was a gecko with a broken tail in the bathroom. And despite their verbal apologies, they gave me a room at the very end of the corridor. Overall, it was a very unpleasant experience.

Facilities: Comprehensive Cleanliness: Spotless Ambiance: Elegant

Absolutely perfect hotel! The room was brand new, no musty smell at all, and it had plenty of natural light. The water pressure was consistently strong, and the AC was wonderfully cool. Plus, there's a dryer, which is a huge bonus. They also offer a shuttle service to and from the airport, with minibuses departing from Gate 44 at Terminal 2 every 15 and 45 minutes past the hour.