Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:NZD 432
Posted onMay 18, 2026|Standard Queen Room
Guest UserI really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included.
Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch.
I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition.
While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.
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Price per night from:NZD 208
Posted onJun 16, 2026|Classic King Room with Mountain View
ZaixiahenxianThe hotel is huge with beautiful surroundings. It's on the pricey side, but definitely worth it, feeling very luxurious. You can see the snow-capped mountains from here, and it's a great spot for photos. I recommend getting a higher floor, otherwise, like me, you might not get the best shots.
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Price per night from:NZD 325
Posted onMay 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:NZD 263
Posted onApr 26, 2026
Guest User
Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!
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Price per night from:NZD 240
Posted onJul 19, 2026|Family Room
YinzhuoI stayed here for my entire three-night, four-day trip to Kazakhstan. The cleanliness and facilities were impeccable, and the breakfast was very generous. The shower had great water pressure. The only thing I wasn't used to was that the room wasn't as spacious as rooms back home, but overall, it was still very good. The best part is its landmark location, making taxis easy to find. The Kök-Töbe cable car is within walking distance, as is Abay Metro Station. There's also a tea house nearby, Navat, which has good food and a nice atmosphere.
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Price per night from:NZD 149
Posted onMar 25, 2026|Standard King Non Smoking
Guest UserI chose the Holiday Inn Almaty for my business trip to Almaty this time, and my stay exceeded expectations, so I just had to share! ✨ The location is absolutely fantastic 👍, right in the city center business district. It's just a ten-minute walk to Nurly Tau Business Center and only five minutes to Republic Square, making it incredibly convenient for visiting nearby consulates or sightseeing. From the hotel lobby's floor-to-ceiling windows, you can even see the continuous mountain range of the Tianshan Mountains in the distance. Every morning, opening the window brings a refreshing burst of green, instantly dispelling any travel fatigue.
The check-in staff were incredibly welcoming. Even though I arrived late at night, the process was quick, and they even offered to help me with my luggage to the room. Their English communication was smooth, and they offered many helpful travel tips – attention to detail was clearly a priority.
My room was a good size, and the bedding was soft and comfortable; I sank into a deep sleep the moment I lay down, allowing my muscles to fully relax after a day of traveling. The room facilities were comprehensive, with stable air conditioning/heating and 24-hour hot water. The Wi-Fi signal was also good, perfect for work or streaming videos without interruption. The hotel's gym equipment was relatively new; a morning workout left me feeling light and ready for an energetic day! 💪
The breakfast selection was extensive, ranging from Western pastries and bacon to local specialties. The ingredients were fresh, and the taste was great – I could eat well and fuel up for the day's activities. 🍞 If I had to mention a minor drawback, some of the facilities showed a bit of age, and the hotel doesn't have a swimming pool, but for a business trip, it was perfectly adequate.
Overall, it offers excellent value for money, impeccable service, and a prime location. I'll definitely choose this hotel again for my next business trip to Almaty, and I highly recommend it to anyone visiting for travel or business! 👏
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Price per night from:NZD 130
Posted onAug 26, 2022
Джураев Фуркат
Excellent hotel. Hotel staff calm kind and welcoming quiet room in hotel clean just no words all was perfect location too excellent. Thank you for serving
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Price per night from:NZD 110
Posted onJun 22, 2026
Guest UserHad a great stay! Staff was efficient and friendly. Booked the hostel room and it was very clean and spacious! Toilet and showers were working well. There is a fridge, microwave and communal area had sofas and was cozy. Location is really good too, near some shops and there was a supermarket/mall nearby. Really worth the price and would book again!
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Price per night from:NZD 17
Posted onJul 10, 2026
AMIT KAILAS KASLIWALThe check in was smooth even though in the middle of night. The owner provided a short video on WhatsApp guiding to the entrance. All provided equipment worked fine. We had few major concerns - No water was provided, or so we thought at obvious initial glance, however in later days we saw one container kept alongside cleaning utilities which we were not sure, hence chose not to use. No daily cleaning service or refreshing daily utilities was provided eventhough we stayed for 5 nights. The host said it will be a paid one, a free single cleaning service will be available after 1 week of stay. On the last day of check out, he asked us to dispose off the trash in a nearby public trash bin which we did, but this is a bit unusual at least for us. During the stay for 5 nights, the host did not s
ask if any concern at least for courtesy.
There were extra bedsheets on the cloth drying rack but with a warning note not to use them as they were meant for next guest and if disturbed will attract charges - with no place for us to use the rack for our daily purpose. Why keep those in the studio then? Could have kept in another storage. Other than that the location is close to the center and the view from the window is nice. Overall 3/5 stars, losing only for the service issues we had.
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Price per night from:NZD 76