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9.2/10
Great
EEza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
GGuest UserEverything was great until the day we checked out. Our flight was at night, so I asked to extend our room until 6 PM. However, since there were no available rooms, they declined. 'No big deal,' I naively thought, assuming I could relax with my child by the pool or in the play area. In the end, they wouldn't let us into the spa zone because our room had already been handed over. We went to the playroom, but there was a child there with what looked like symptoms of rotavirus, and for some reason, the doctor was called to the playroom instead of their room. The child was crying, taking medication, and continued to stay in the playroom. When I asked why, they said he just had a stomach ache that morning. We left there. Now we're just wandering around the hotel grounds like strays.
MMarcus WrightThe hotel is new and nice but also has some problems. We had a room at the back of the hotel, the view is awful. Our window was opposite an orange generator that was noisy andd blew choking fumes into the room. The hotel is also not finished and we had workmen going up and down in a lift from 8am at the side of our bedroom window. What is also strange is the bedroom doors open outwards into the corridor, so you have to be careful not to hit anyone as you open the door. Breakfast tastes nice but most of the dishes of hot food options are always nearly empty and not replenished. What is there is actually cold. One morning nobody bothered to put out any sugar for the coffees and there were often no cups available. The spa is very nice but staff in there are not particularly friendly and there are no opening hours for it anywhere. The staff at the reception however were very polite and friendly as is the man who greets you at breakfast. As we left they came back to us suggesting that we had used the mini bar in the room which we had not but they then said it was ok. Its also surprising for a new hotel that the hot water in the shower constantly changes temperature, you set it just right and within 2 minutes it swings between cold and too hot. The showers in the spa did the same. Overall the hotel looks nice but has some real teething problems and the view behind the hotel is just not acceptable. I personally wouldn't stay there again.
SSweetDumplingNovotel Almaty City Centre Hotel.
Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities.
Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and stuffy. We had to call an engineer who just unlocked the window security lock and we had to have the window wide open through the night allowing all the street noise below to echo into the room.
A pleasant stay for a few nights if travelling onwards, but a bit pricey at £170.00 pounds sterling a night for two people!
DDarling0704We stayed here for 3 nights and 4 days. Staffs are excellent, considerate and helpful.
Breakfast is served from 7-10am and they prepared a packed for each of us as we left the hotel at 5am for the tour.
After check out, the receptionist was so kind to book a taxi for us going to the airport.
The hotel is a nice place to stay and it's nearby Ascencion Cathedral, Green Bazaar and Rakhat. Walking distance to Starbucks and Navat as well.
FFromMalaysiaThe hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room.
The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season. I was in in Oct 2025, it was only half full when i went for breakfast (i stayed for 2 nights). Breakfast is served 7am to 10am. Just be smart about the timing if you feel the hotel is full.
Also i took picture of the aircond because someone else also mentioned, the aircond light is bright which is true. And we could not switch it off since it was not the original remote controller. We both use eye mask, hence it was ok.
GGuest UserThe location is perfect and the rooms are very comfortable, but what stands out most is the service. Big thanks to Assel for her warm smile and Tamer for his great energy and help. They really go the extra mile for the guests!”
”Расположение идеальное, а номера очень комфортные, но больше всего впечатляет сервис. Большое спасибо Ассель за её теплую улыбку и Тамеру за его отличную энергию и помощь. Они действительно делают всё возможное для комфорта гостей!”
GGuest UserThis Chinese business hotel is decent overall. The location is quite convenient, and the rooms are clean and tidy. The breakfast was very much to our Chinese taste, with a good variety, including hot congee, which made for a very comfortable meal.
The biggest drawback was the terrible soundproofing, which made our stay quite annoying. Every night around 10 or 11 PM, there would always be inconsiderate guests shouting and chatting loudly in the corridor, completely disregarding others' rest. In the mornings, various noises would start early, making it impossible to get good sleep.
I honestly suggest the hotel put up ”no loud noise” signs in the hallways and manage guests a bit more in the evenings. Otherwise, no matter how good the breakfast is, with all this noise, the overall guest experience is really diminished.
BBeMa354This hotel is definitely one of the most affordable ones in the city, and it has a good location. There are a couple of restaurants on the ground floor, and a free breakfast buffet for guests. There is also a sauna and a hammam at the lower ground level. Overall, a good stay experience at this hotel.
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