Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:AED 893
Posted onMay 18, 2026|Standard Queen Room
Guest UserI really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included.
Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch.
I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition.
While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.
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Price per night from:AED 455
Posted onJun 21, 2026
Guest UserEverything was fine except for the payment process. It's really inconvenient when Trip.com charges your card, and then upon arrival, you have to pay the hotel again, with Trip.com eventually refunding the initial payment. Hotels with this payment method should just not be offered at all.
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Price per night from:AED 214
Posted onMay 23, 2026|Deluxe Twin Room with Mountain View
Guest UserHad an excellent stay for my business trip. The room layout was well-designed, perfect for both working and relaxing. The hotel's security was top-notch, and the environment was clean and tidy. Staff were professional and patient. The location was very convenient, saving me a lot of time and effort getting around for my business. Overall, a really good experience.
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Price per night from:AED 699
Posted onMay 6, 2026
Guest UserOverall, it was great. You can't go wrong staying here. There are plenty of supermarkets and restaurants nearby. The staff are also incredibly hospitable. Laundry at the hotel is expensive, so I used the dry cleaning service inside the supermarket before Green Bazaar. They washed, dried, and folded my clothes in two hours for 6000 tenge. Highly recommended.
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Price per night from:AED 276
Posted onMay 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:AED 693
Posted onApr 26, 2026
Guest User
Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!
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Price per night from:AED 586
Posted onMar 16, 2026
Anonymous User
The room is good for one person. The bed was comfortable and the heating is decent. Wifi is fast enough for me to work. Daily housekeeping is great. The breakfast options are sufficient but their coffee machine keeps on running out of Chocolate, sometimes it just dispensed dark water.
The location of the hotel is ideal. The staff can speak English and they helped me with some of my requests. I initially stayed for 4 nights andextended my stay for one night and my key card stopped working on the final day, they had to reactivate it.
The daily breakfast was served in the ground floor restaurant which is quite dark and not ideal.
Overall i had a pleasant stay, and would consider booking this hotel again when I return to Almaty.
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Price per night from:AED 219
Posted onAug 10, 2024|Standard Double Room
Guest UserBooked this hotel because it was near to the airport, and being only 20 minutes away made for a great stopover between flights.
That said, the hotel itself has plenty to offer. The rooms are nice and clean. We actually had an issue where we had too much hot water which is sort of the opposite problem of what you'd expect. The staff were friendly and helpful. They also had plenty of water coolers around to refill bottles, which is a nice touch not all hotels would offer. We didn't use the pool, but we saw that it was large and plenty of people were using it. Breakfast was simple, but did enough to cover all the bases.
All in all, would recommend a stay here. Especially if you're looking for somewhere near the airport to crash.
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Price per night from:AED 191
Posted onNov 26, 2025|Vip Hostel
IreneaileenliThe hotel is quite close to the airport, but still takes around 15 mins by taxi. Close to a shopping mall and bus stop. There are hostel rooms and the issue with the hostel is there's only one key for the dorm's door. And the shower booth has no lock, it's only a glass door, so each time someone showers they most likely would lock the main door and so no one can use the toilets at the same time. There's a microwave and a fridge. Breakfast is included and it's generous enough for this price. If you want to experience a more local area then I'd recommend it. Otherwise might as well stay in the city centre since the taxi ride would cost more or less the same time and money to and from the airport.
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Price per night from:AED 39