Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 24, 2026|Deluxe Room Non smoking
Guest User
I booked Hotel Voyage online. Although I planned to stay in Almaty for about two days, I initially booked only one night. The reason was simple: I have found that many hotels look much better online than they do in reality, so I wanted to see the actual conditions before extending my stay.
I arrived in Almaty from Paris via Istanbul at around 5:00 a.m. When I reached the hotel, the receptionist told me that if I wanted to check in early, I would have to pay an additional fee equal to about 50% of the room rate. I could not afford that extra charge. After discussing the situation for a while, I asked if they could contact the hotel manager. Eventually, the receptionist said that I could stay in the room for the time being, but she could not make the final decision until the manager arrived at around 8:30 a.m.
I agreed and stayed in the room. At about 8:30 a.m., I went back to the front desk and met a very friendly young woman named Gaukhar, who spoke excellent English. After I explained my situation, she kindly told me that I would not have to pay the early check-in fee and warmly invited me to enjoy breakfast. Her attitude was professional, courteous, and genuinely welcoming. At first, I assumed she was the hotel manager, but I later learned that she was not. It seemed that she had already discussed my situation with the manager before speaking with me.
Because of this positive experience, I decided to extend my stay for another night, making my total stay two nights.
Overall, I was very satisfied with Hotel Voyage. The hotel was clean, the rooms were spacious and comfortable, the hot and cold water both had excellent pressure, and the room was equipped with a safety deposit box and everything I needed. Every member of the staff was polite and helpful. The breakfast was also clean, fresh, and enjoyable.
I can confidently recommend Hotel Voyage to anyone visiting Almaty. I do not think you will regret staying here. If I return to Almaty in the future, I will definitely stay at this hotel again. Yongzhong Danzeng from Tibet 🙏
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Price per night from:€49
Posted onDec 31, 2025|Deluxe Room
Anonymous UserI had a pleasant 4.5 nights stay with them! Room is huge and the is comfy! The room had a washing machine, so it made laundry seamless! Location is fine as long as you book thru Yandex. Sadly, only the cafe needs more work.. Many breakfast items were not available & the kitchen staff took too long preparing a simple meal. Hope you can look into it & make this hotel 5* standard! Thank you once again!
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Price per night from:€50
Posted onJan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:€208
Posted onJun 13, 2026|Superior Deluxe
AdnomrI recently stayed at Hotel Almaty for 5 days and 4 nights and it was a great base for exploring the city. The hotel's central location made it very convenient to visit major attractions, restaurants, supermarkets and the pedestrian areas of Almaty.
My room was comfortable, clean and well-maintained. One of the highlights of my stay was the beautiful mountain view from my room. Waking up each morning to see the majestic mountains in the distance was a wonderful experience and made my stay even more memorable. The housekeeping staff did an excellent job throughout my stay, ensuring that the room remained spotless and comfortable.
The breakfast offered a good variety of options to start the day and the hotel staff were friendly, professional and always willing to help with any questions or requests.
Overall, I had a very enjoyable stay and would highly recommend Hotel Almaty to anyone visiting the city. The combination of its excellent location, comfortable rooms and stunning mountain views adds on to a fantastic experience. I would gladly stay here again on my next visit to Almaty.
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Price per night from:€88
Posted onMay 23, 2026|Deluxe Twin Room with Mountain View
Guest UserHad an excellent stay for my business trip. The room layout was well-designed, perfect for both working and relaxing. The hotel's security was top-notch, and the environment was clean and tidy. Staff were professional and patient. The location was very convenient, saving me a lot of time and effort getting around for my business. Overall, a really good experience.
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Price per night from:€163
Posted onMay 6, 2026
Guest UserOverall, it was great. You can't go wrong staying here. There are plenty of supermarkets and restaurants nearby. The staff are also incredibly hospitable. Laundry at the hotel is expensive, so I used the dry cleaning service inside the supermarket before Green Bazaar. They washed, dried, and folded my clothes in two hours for 6000 tenge. Highly recommended.
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Price per night from:€64
Posted onMay 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:€131
Posted onJul 10, 2026
BatrazThis famous hotel is the pride of Kazakhstan. It boasts a superb location in the city center with wonderful views from the windows. Housekeeping is daily. There's a kettle in the room, but tea bags aren't replenished. Water was provided daily, and there was always hot water. My room was on the 13th floor. The room is in dire need of renovation – it's old and dilapidated. The plumbing is chipped, and the walls are cracked. My request for a higher floor was ignored, with staff claiming no other rooms were available, even though they were. However, the views from the window are good, overlooking Kok Tobe mountain and the TV tower. A special shout-out to the hotel's restaurant! It's simply 10 out of 10! I haven't encountered such a variety and deliciousness of dishes in any other 5-star hotel. The restaurant is amazing! Breakfast is served from 6:00 AM to 11:00 AM, which is great! Currently (July 2026), there's renovation happening in the elevator lobby, but it doesn't affect the quality of our stay at all. Kudos to them for that!
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Price per night from:€88
Posted onApr 26, 2026
Guest User
Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!
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Price per night from:€136
Posted onApr 13, 2026|Standard Twin Room
Nari.I recently stayed at Saya Almaty Hotel during my trip to Almaty, and overall, it was a pleasant and comfortable experience that I would recommend to many travelers. The hotel is conveniently located in a quiet yet central part of the city, making it easy to explore popular attractions, restaurants, and cafes while still enjoying a peaceful atmosphere away from heavy traffic.
From the moment I arrived, the staff made a positive impression. The check-in process was smooth and efficient, and the reception team was friendly and helpful throughout my stay. Even with some language barriers, they did their best to assist with directions, transportation arrangements, and local recommendations, which added a personal touch to the experience.
The room itself was clean, modern, and well-maintained. It had a comfortable bed, good lighting, and all the basic amenities needed for a short or medium-length stay. I particularly appreciated the cleanliness of the bathroom and the reliable hot water, which is always important after a long day of sightseeing. The Wi-Fi connection was stable and fast enough for both work and entertainment, which made it convenient for staying connected.
One of the highlights of the hotel was the breakfast. The selection was simple but satisfying, with a mix of local and international options. It was a great way to start the day before heading out to explore Almaty. The dining area was also clean and relaxed, adding to the overall comfort.
In terms of value for money, Saya Almaty Hotel offers a good balance between affordability and quality. While it may not be a luxury hotel, it provides everything necessary for a comfortable stay. It is especially suitable for solo travelers, couples, or business visitors who are looking for a reliable and budget-friendly option.
Overall, my stay at Saya Almaty Hotel was enjoyable, and I would consider returning in the future. If you are visiting Almaty and looking for a clean, convenient, and reasonably priced hotel, this is definitely a solid choice.
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Price per night from:€42