Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 4, 2025
AxinxinxiniiiIt was my first time staying here. I saw that the ratings online were pretty good, so I decided to try it out. It was worth the trip! !
As soon as I got off the bus, I didn’t know how to get to the hotel because I couldn’t speak the language, so I contacted the owner of the B&B! He helped us get a taxi back to the B&B. The location of the B&B is quite close to the places we want to visit. Because we couldn’t register for the taxi app here, the owner helped us! ! !
For dinner in the evening, the owner took a taxi to and from us, and recommended us very delicious food🫶🏻
Shoulder all requests, super enthusiastic~~The room is clean and comfortable, and the bed in the room is very good. You can pet cats in the yard! There are also cherries to eat~
The place to live is very safe, with an independent yard, a gym, and a kitchen, so you can cook for yourself
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Price per night from:US$52
Posted onJan 7, 2026
Guest UserI am a solo traveller and it was my first time to travel to Almaty. I have no other words to describe my stay at this hotel aside from being exceptional. My room was big, there was also heated floor which countered the chilly winter days during my stay, daily room cleaning and the foods at the cafe especial bfast buffet were amazing and filling!!!! Special mention to all the staff there that welcomed me warmly most especially Yeldoz and the others who were very kind and friendly. The hotel is only an hour of walking from the famous tourist spots like Ascendant Cathedral, Panfilov, etc. And I recommend you to walk from the hotel to the aforementioned tourist spots beautiful you will be amazed by the views while walking 🫶🫶🫶 Again thankful and so lucky to have stayed at this hotel and met the kindest people here!!!
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Price per night from:US$59
Posted onJan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:US$256
Posted onJun 9, 2026
Guest UserI had a wonderful stay at Swissôtel Almaty. Everything was excellent - the rooms, service, cleanliness, and overall atmosphere of the hotel.
A special highlight was the spa area, which is one of the best I have experienced. It was the perfect place to relax and recharge.
I would also like to give a special thank you to Elena, the yoga instructor. Her class was professional, inspiring, and suitable for all levels. It was a great way to start the day and added a lot to my overall experience at the hotel.
Thank you to the entire Swissôtel team for a fantastic stay. I will be happy to return in the future.
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Price per night from:US$197
Posted onJun 3, 2026|Superior Plus Room
Intan BLocation is strategic, over all staffs were courteous, breakfast spread was good and room was clean. However, I requested for nice Mountain View facing opera house in my booking and were given city view instead.
I booked for 2nd June (1 night), due to our flight, we were only able to check in at almost 4 am the next day and still had to check out at 12pm or will be charged for another day stay.
It would be great if the staff on duty is attentive on customer’s request and shown some empathy since we only spent 8 hours in the room that we paid for full. Thank you
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Price per night from:US$111
Posted onApr 26, 2026
Guest User
Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!
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Price per night from:US$143
Posted onApr 16, 2026
Kseniy_KsyuThe hotel completely lives up to its name – it's incredibly cozy, I'd even say home-like. The staff treats you like family, very sweet and pleasant. I especially remember the security guard who helped with luggage in the rain, leaving a very positive impression. The rooms are clean, and housekeeping is thorough. The location is also very convenient – about a 10-15 minute walk to the center. The breakfasts are good too, with plenty of choices and everything delicious. Excellent value for money, I will definitely choose this hotel again next time!
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Price per night from:US$81
Posted onMay 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:US$156
Posted onMay 5, 2026
Guest User
This Chinese business hotel is decent overall. The location is quite convenient, and the rooms are clean and tidy. The breakfast was very much to our Chinese taste, with a good variety, including hot congee, which made for a very comfortable meal.
The biggest drawback was the terrible soundproofing, which made our stay quite annoying. Every night around 10 or 11 PM, there would always be inconsiderate guests shouting and chatting loudly in the corridor, completely disregarding others' rest. In the mornings, various noises would start early, making it impossible to get good sleep.
I honestly suggest the hotel put up ”no loud noise” signs in the hallways and manage guests a bit more in the evenings. Otherwise, no matter how good the breakfast is, with all this noise, the overall guest experience is really diminished.
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Price per night from:US$69
Posted onMar 17, 2026|Standard Twin Room
Orawan H.Good location, convenient for travel, close to bus stops and the subway. It's a small, rather old hotel, but reasonably convenient for a 2-star rating. However, the hotel name isn't in English, it's in Kazakh, which can be a bit confusing.
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Price per night from:US$52