Spa Hotels in Almaty

Mixed feelings. Great location and lovely staff! But we had a room where the TV wasn’t working. First night they told us they can only fix it the next day. Then the next day they said they can only do it the next day again. Plus this was after my multiple phone calls, it seemed that the maintenance team just ignored us. And the reception offered a 20% discount on room services as apologies for the long wait. In the end as they can’t do anything, I asked if we could change room. So we got a new room… with a half working tv… but with broken aircon… we called reception and was told they can control it from their end. Still not working. So we went out for dinner and asked them to check it out. When we returned, there were technicians in our room fixing the air conditioner. And we sat around outside for an hour before it was fixed. In the end, after hassling the whole day we finally had a working room at 9pm… All the staff were very polite and tried hard to resolve the issue. But I feel everything in a room should be working before guests check in. alternatively we did ask to change room again but not sure why that wasn’t considered but instead they want to keep us waiting around for another hour in the lobby.

I had a wonderful stay at Swissôtel Almaty. Everything was excellent - the rooms, service, cleanliness, and overall atmosphere of the hotel. A special highlight was the spa area, which is one of the best I have experienced. It was the perfect place to relax and recharge. I would also like to give a special thank you to Elena, the yoga instructor. Her class was professional, inspiring, and suitable for all levels. It was a great way to start the day and added a lot to my overall experience at the hotel. Thank you to the entire Swissôtel team for a fantastic stay. I will be happy to return in the future.

It is located centrally, enabling travellers to have easy assess to connecting public bus services, subways, walking distance to nearby eateries, restaurants, the famous Green Bazaar and the sceneic, spacious park that housed the famous Zenkov Cathedral! All the staffs were amazing, from the frontline to the housekeeping and managers on duty. They communicated well, speak good English, and were extremely patient and helpful in answering my questions about the hotel facilities, going to certain places, etc. Although the breakfast food selection is not much, it was still outstanding - the bread were fresh, the coffee selection is excellent, fresh cut fruits, and these were sufficient to fill my appetite during my stay for the breakfast! I would definitely recommend travellers and visitors to Almaty to consider staying at the Grand Tien Shan hotel, its a ”GRAND” feeling you wouldn't want to miss! Enjoy!

I was a little skeptical at first, thinking it would be old. In the end, I booked it because of the location. Overall, I am satisfied. Generally, airline crews will choose hotels for their stay, so they won't be too bad. It's not far from the cable car station, about a 20-minute walk. It's also not far from the Cathedral, a 15-18-minute walk. I am a bit picky. The facilities are acceptable and clean. The room is quite satisfactory. The breakfast buffet is average.

The hotel's location is excellent, not far from the Central Museum, and there are restaurants within walking distance. The rooms are relatively spacious, and the lobby has an old-fashioned charm. The occupancy rate wasn't particularly high during my holiday stay. With the new Marriott hotel opening, Almaty will surely have even more great hotel options in the future.

Facilities: Old facilities Cleanliness: Very good Environment: Excellent natural environment and decor Service: Average, inefficient

Good location and friendly staff. The 24-hour gym is very good!

The hotel can arrange airport pick-up. The driver will hold a sign and is easy to recognize. The front desk is very enthusiastic and the service is very thoughtful. The room is very clean. I will come again next time.

This hotel is definitely one of the most affordable ones in the city, and it has a good location. There are a couple of restaurants on the ground floor, and a free breakfast buffet for guests. There is also a sauna and a hammam at the lower ground level. Overall, a good stay experience at this hotel.

My stay at the Wyndham hotel was decent overall. The location was super convenient, making it easy to grab a bite or catch a taxi. The room itself was a bit small and felt cramped. The hotel facilities were noticeably old, with outdated furniture and appliances that weren't particularly well-maintained. However, there were some definite highlights. The breakfast spread was incredibly varied and tasty – I left feeling very satisfied. Plus, the hotel had a gym with all the basic equipment, which was great for a quick workout to unwind. Overall, its strengths are the excellent location, the wide breakfast selection, and the gym. But if you're bothered by small rooms and old facilities, you might want to consider other options.