JEN Kunming by Shangri-La

We checked in to Jen on the first night in Kunming and have to say their room is really up to standard!

The hotel is beautifully designed, and the rooms are clean, comfortable, and well-equipped with everything you need. I really appreciated the little touches — they even provided fresh fruits and mooncakes since it was close to Mid-Autumn Festival! The staff were super friendly and attentive. There’s always someone at the door to help, and they even assisted with carrying our luggage straight to the room to make sure everything went smoothly. As a sweet gesture, they gifted us a mooncake when we checked out — such a thoughtful touch that made our stay extra memorable.

Comfortable, clean, and spacious hotel room. One thing to improve is check in process should be faster.

The location of the hotel is excellent; it's just outside the metro station, which is 40 mins away from the airport. The hotel is quiet, even though it is not far from the main road, and one can hardly hear any traffic noise. From the hotel, it is easy to get to attractions such as Kunming Ming Old Street. Green Lake, and the Kunming City Museum. 2 malls, Sping City 66 and Kunming Mixc, with different types of cuisine, are between 10 to 20 minutes by foot from the hotel. The hotel is less than 2 years old, and is clean and well-maintained. The gym is big enough for one to engage in CrossFit training. Special mention goes to Sally, the duty manager, and two front desk staff, Remy and Annie, for their assistance on the day of my check-out. I appreciate their professionalism and the extra mile they went to help me with my final bill.

The Hotel is located close to the main traffic road of downtown and has an close Metrostation

We had a truly wonderful stay at this hotel. From the moment we arrived, the service was impeccable. A bellboy kindly helped us with our luggage all the way to our room, and we were welcomed with a delicious home-baked cookie—such a lovely touch! Even though we don't speak Chinese, the entire staff was incredibly kind, friendly, and went out of their way to be helpful. They are a real asset to this property. We were very impressed with the hotel's interior design, starting from the beautiful lobby. Our room was spotlessly clean and well-appointed. A particular highlight was the convenient cold/hot water dispenser, perfect for making coffee and tea. Most importantly, the bed was extremely comfortable and we slept very well. The facilities are top-notch. The gym is huge and equipped with basically everything you could need for a full workout. We also peeked at the pool, which looked very inviting, though we didn't have time to use it. A standout experience was the SUMA bar. It's a beautiful, stylish space with an extensive selection of spirits and a very cute cocktail menu. The manager and bar attendant were both so nice and friendly, making our evening there very enjoyable. Overall, this is a clean, beautifully designed hotel backed by amazing staff and great service. We couldn't have asked for a better experience and highly recommend it!