Kunming Panlong Wyndham Garden Hotel is a high-end full-service hotel invested, operated and managed by Yunnan Kelly Hotel Co., Ltd. This hotel is owned by Yunnan Kelly Hotel Co., Ltd. and operated under the authorization of its Fortune 500 company, the American Wyndham Hotel Group. Our brand positioning is high-level business and leisure. At Wyndham Garden Hotel, we firmly believe that travel should be a worry free experience. The Kunming Panlong Wyndham Garden Hotel is located in the Yonghe Fu Commercial Center at 1110 Beijing Road, the central axis of Kunming city. The hotel is located at the intersection of Linyu Road and Beijing Road, within walking distance from Exit B of Linyuqiao Subway Station on Line 1. It is situated at the core of the three business districts of Tongde Square, Beichen Wealth Center, and Harmony Century Square in Kunming. There are a total of 28 bus routes passing in front of the hotel, and the hotel's convenient transportation advantage can quickly deliver you to major famous attractions in the city and major transportation hubs in the province. The hotel has 26 floors and a total construction area of over 26000 square meters. It has 132 star rated guest rooms, 1200 square meters of banquet venues, 1000 square meters of high-end restaurants, 900 square meters of hotel lobby, and 2000 square meters of ancillary service facilities. It integrates business, meeting, fitness, leisure, and vacation. There are 380 above ground and underground parking spaces. Whether for business negotiations or official travel, it is a good place to stay.
"Review:
I've traveled extensively across China on business, and my overall experience with Wyndham Hotels has been disappointing.
1. The newly renovated hotel has a fairly large room, but the decor is quite smelly. I felt uncomfortable checking in on my first day. I called the front desk to inquire about an air purifier, a standard feature in star-rated hotels. They couldn't understand me (my first time). After several changes, the front desk staff couldn't understand what the customer was asking for. Basic training is needed. Air purifiers are essential for new hotels.
2. I wanted to get a water bill when I checked out. The front desk staff need training! One of them, probably new, had limited communication and comprehension skills, couldn't understand me (my second time), and didn't know how to operate the system. I waited about 15-20 minutes for a single bill. Even after changing staff, they still had to make changes multiple times, and each time, there were errors printed out for me to review. Doesn't Wyndham franchise have a standard training process or template? It's truly baffling!
3. Actually, many hotels across the country offer a 2:00 PM check-out time, but they can negotiate a later time if necessary. When I called the front desk, they were like robots...why bother calling to confirm? They kept saying there'd be a 200 RMB overtime charge!
The location isn't great either, there's construction going on nearby at night, and the staff... well...
Apologizing for poor service won't change the bad experience! Focus more on pre-job training and attention to detail!"