The Hari Hong Kong

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

Great experience, very nice place to stay Look forward for the next stay again

I stayed in The Hari for five nights with my mom. We enjoyed our stay here because of how convenient the hotel is to Causeway Bay and Wan Chai. We also found the walking to Exhibition Centre MTR easy and were able to use this station to travel into Kowloon easily or to Central. Our beds and bathroom were comfortable too, especially the bathroom is very clean even after showering.