iclub Mong Kok Hotel

Cleanliness: Many guests praise the hotel for its cleanliness, noting well-maintained rooms and common areas. The hotel is described as modern and attractive, with some guests expressing interest in returning due to the clean environment.(based on 775 reviews)

The cleanliness our first room was horrible, pillows has bugs(not sure if is bed bugs ), when I called the front desk and ask the lady to come and check instead they don’t believe , the lady she won’t even step inside the room her self and she face expression wasn’t surprise and say will change us to the second room but there was black stain (didn’t take pictures. So changing to the third room, we arrive late like 11lish pm plus I have two young kids and a lot of luggage’s so I’m tired and say as long there third room has no bugs I could settle in. While trying to contact trip.com which they wasn’t helpful as much can’t even give me refund the rest of the night and say ask the hotel. The next morning I have to say the guy manger was much better help and trying to provide a great service for the worst experience I have and change us to a much cleaner and bigger room for us (I think it was upgrade) but I feel like the lady should had done that on the first night and shouldn’t had waiting the next morning and I need to ask for changing room bc the third room I realize in the morning it wasn’t the best for cleanliness like the mole in the washroom,table, fridge, and rundown appliance. The only positive thing I had at this hotel was the manager trying to help me to make my rest of stay more comfortable, but have to say the hotel itself is so rundown and not well maintain. Also other staff need a better training of dealing situation like this instead of feeling annoying.