Silverview Resort Holiday

Positives: location, clean bedsheets, clean towels Negatives: no bag checking service, COCKROACHES!!!

Very good.simple excellent clean room .i like it

I had booked 2 night at Silverview Resort Holiday, it is 10-11 of May, I had double check the room is allow a kid（2years old） for free to stay before I made the booking. and my child is at 2 years old. but when we check in, the hotel receptionist said the room I booked is a one double room/ (1.5m wide), which can only accommodate two people, and children are not allowed to live there. He said the Trip website made a mistake, and he was irresponsible. He asked us to charge an extra 100 Hong Kong dollars per night and change it into a twin bed room, because we had no choice, so we had to pay 200 Hong Kong dollars to change the room according to his requirements. He said he would contact the website to send me an email to explain later, but we did not receive the email. I think the hotel should abide by the promise of the website since it lets the website sell the room, and it is not proper for him to unilaterally ask me to charge more fees.

This is truly the worst hotel in Hong Kong. Where to start? The room feels it has not been cleaned ever. The mastic in the bathroom has signs of mould. The toilet keeps flowing. The thermostat controlling the air conditioning makes a noise. There are no black out blinds / curtains. The shower does not hold in it's fixing. The furnishings are ancient and cheap. There are no plugs next to the bed for charging. The mattress is as soft as wood, The Wifi keeps dropping out. They store cots at the end of the corridors which is not allowed, ask for the fire plan. The daily clean of the room consists of a Henry hoover for 30 secs and a check on the bathroom towels. Sockets in the corridor are hanging off the wall - danger to kids. No lift - you are expected to carry your suitcase up 2 flights of stairs even if you are disabled or elderly. The hotel feels it has been designed and run by 5 year olds. Mr. Kwok, the manager only attends on Wednesdays and has excuses lined up for all your enquiries. He clearly has no interest in the customer or the hotel. There are no plans for investment. He will tell you about the new floor in the restaurant but will ignore the mouldy ceiling near where the food is served - is that illegal? Rubbish bins and the entrance to the toilets are next to the tea/coffee area. The old servery has become a storage dump, when was this area last cleaned.? . Move the curtain below where the food is served. You will notice that it has never been cleaned. When told the Western breakfast is un-edible, even the staff wont eat it, he replies that it is catered to the mainland Chinese market. Well call it a mainland Chinese breakfast then. Look at the lighting, ceiling and mould in the reception area. Is that healthy? Look at the open electrics, Is that safe for children? Look at all the piles of stuff stored throughout the hotel. Is this additional fire loading allowed for? The staff lock the door between the dining area and reception. That is a fire escape. I don't think Mr. Kwok cares for your safety. The hotel is clearly understaffed. The 2 breakfast staff are assisted by serving robots. Maybe the board should consider replacing Mr. Kwok with a robot. I'm sure it would do a better job. This place needs to be shut down. I will be sending the many photos to the appropriate authorities. Enjoy your stay......