Xi'an Hotels with Gym

Our stay was absolutely fantastic! The front desk staff were warm and attentive, providing a personalized, 'butler-style' service that made us feel right at home. The hotel's location is excellent, close to the subway, making it super convenient to get to attractions like the Bell and Drum Towers and the Big Wild Goose Pagoda. They even offered free shuttle service to the Terracotta Warriors and airport drop-off, which saved us a lot of hassle. The room was spacious and clean, the bedding was comfortable, and the breakfast was delicious and plentiful. They even gave us a fridge magnet souvenir when we checked out, which was such a thoughtful touch. I'll definitely choose this hotel again next time I'm in Xi'an. Highly recommended!

This hotel offers excellent value for money. The location is convenient for getting around, the rooms are clean and spacious, and the water pressure is strong. The breakfast spread is diverse, and the facilities are comprehensive. I highly recommend it for business travelers. It will definitely be my top choice next time I'm in Xi'an!

Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.

I highly recommend MEILIE LING Homestay. It's fully equipped with excellent facilities and the service is incredibly thoughtful and attentive. The location is very convenient for getting around, making sightseeing a breeze. The decor is absolutely stunning with a great aesthetic, offering plenty of picturesque spots perfect for taking amazing photos.

Booked a family room, which was very spacious and well-equipped. The hotel has excellent play facilities, and my kids had a fantastic time. There's a cotton candy machine in the lobby where the children can make their own cotton candy. The front desk service was also great, especially Diego, who was very enthusiastic. Consistent with Ascott's usual high service standards.

My stay at this hotel was an unforgettable experience of warmth and professionalism. The front desk staff were incredibly attentive, not only greeting every guest with a smile but also ensuring everyone felt right at home with their thoughtful and meticulous service. Whether it was handling check-ins or simply coming and going, they were always patient and enthusiastic, as if fulfilling each guest's needs was their top priority. The hotel's facilities and environment were also a major highlight. From the exquisite decor in the lobby to the comfortable layout of the guest rooms, every detail showcased the hotel's commitment to quality. In the rooms, the spaciousness, soft bedding, high-definition TV, and high-speed Wi-Fi all elevated the guest experience to a new level. This hotel not only earned praise for its service attitude but also excelled in its facilities, providing every guest with a comfortable, convenient, and pleasant lodging environment. Whether for a business trip or a leisure vacation, it is an ideal choice for accommodation.

The Staffs were very very helpful in helping to recommend tours, local travelling to tourists' places , what to see for tourists i.e. us. They recommended where to taste local authentic foods even to beware of fraudsters, eat healthy and spend worthy etc. The hotel, Ibilis was wonderful and up to standard for locals and international tourists. We appreciated the staffs' courteous ways of dealing with tourists (both local and international i.e us included. The hotel is at the right location to many touristic places and local /international food places too. We like to stay again in this hotel, Ibilis Hotel when we come as a family again and also recommend to our extended families, friends and travel companions! Bravo!

I booked two rooms, one directly facing the hallway entrance and the other next to the equipment room, at opposite ends of the same floor. They claimed this was to keep us on the same floor. Is this how you treat long-time customers? Do you call two twin beds pushed together a 'king room'? And then claim it's an upgraded room type? Why didn't the front desk mention this at check-in? It's not like I'm stingy about a few extra bucks. No one paid any attention when we got in or out of the car, or when entering/exiting the hotel. I know you don't lack guests, but I will definitely not choose Renaissance Hotel again when I come to Xi'an in the future. Regarding the Minibar & Welcome Drinks: The front desk specifically told me they were chargeable. After calling the duty manager, it took multiple confirmations for them to finally admit that my booked room type included them for free.

Very close to the subway and surprisingly quiet, with a cool retro decor. It was super convenient for getting around. You absolutely HAVE to try the rice noodles for breakfast! I ate them for three days straight, haha. They come with a stir-fried meat sauce that's incredibly delicious. The aunties and the front desk staff were all so thoughtful and accommodating. They helped with everything I asked for, even printing dozens of pages of my contract! **Double Indulgence Afternoon Tea Buffet**: Highly recommended, with fruits, pastries, and coffee.

Choosing this hotel for my trip was absolutely the right decision! The location is superb, close to everything. The room was clean and fresh, with great ambient lighting, and the bed was very comfortable. The gym and laundry facilities are a big plus, making it easy to refresh my clothes while traveling. The staff were friendly, and check-in/check-out was efficient. I felt safe and comfortable throughout my stay, highly satisfied and recommend it!