Best Felton Hotels

We arrived too late because our flight was delayed. As we were concerned we sent a message warning but we didn't get a response. The hotel was closed and we couldn't contact anyone. We would have been grateful for a message to warn us.

Great location for those early mornings dragging yourself out of bed for an early flight. Breakfast was okay. Hotel room was quiet so got a good nights sleep. One thing I will say was really weird is the toilet door is the wardrobe door 😂 so if you come out of the loo and someone is looking in the wardrobe, they may get a door to the head. And if you leave the bathroom door open you will be seen from the bed. Liked the big window looking out to the carpark but would of loved to of been able to let a bit of fresh air into the room. Restaurant was okay, I think it was £8 for tomato soup that was so hot it burnt my throat and nearly ruined the holiday before it had begun. Will stay again as it's so close to the airport and with TUI you can check your bags in the night before.

Great location, easy service, spotless ☺️ Will definitely be returning and recommending

Easy self check in

The location of the hotel is very good, the hall is also very atmospheric, and the rooms are also very good. The facilities are complete, the decoration is warm and unique, and the service is also in place

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

Room was very nice, clean and tidy. Ample parking. Local settings and views were fantastic. Complimentary breakfast was great way to start the day!