Family Friendly Hotels in Genting Highlands

The hotel is perfectly located with stunning views of the mountains and surrounding nature – truly a serene escape. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more pleasant. The apartment was very spacious and comfortably accommodated four guests per room. However, there were a few areas that could use improvement. The food options for vegetarians were quite limited, which was a bit disappointing. Additionally, the bellboy service for luggage had restricted timings, which was inconvenient at times. There was also an oversight in placing the mandatory toiletries in two of our rooms, something that could easily be addressed with better preparation in the future. Overall, it's a great place to stay for the views and comfort, with just a few service enhancements needed.

The good: The room was overall clean and the toilet was clean too. The water pressure in the shower is decently strong. Fresh sheets and pillow cases were provided, and the pillows did not stink like in many other hotels. The location is great (an 8-minute slow drive from First World Hotel), the check-in staff was friendly and so nice, and the wi-fi was fast. There's free parking (You will have to take the lift from the parking building to the 7th floor, then walk over to the tower you're living in, then take the lift in that tower to the floor you're staying in). Also, they provide complimentary bedroom slippers, shower gel/shampoo, soap, toothbrush/paste, vanity kit and razor. They have convenience stores and a few restaurants in the complex, so you won't go hungry and you can always buy your necessities just a few steps from your room. The bad: The toilet door was creaking terribly, waking up your roommates when you go to the toilet in the middle of the night. The floor was very clean but also rather slippery from the floor detergent used. The water leaks out from the shower cubicle when bathing, so put your floor mat further away from the door when bathing so it doesn't get wet (same distance as the toilet bowl). The hot water does not run continuously - if you have a fantastic super hot shower for 15 to 20 minutes, the water will become cool and you'll have to wait another 20 minutes before the hot water tank heats up and you can have another fantastic super hot shower. And the pump that supplies water to the tap in the room sink makes a horribly loud sound whenever you switch it on and off. Conclusion: I paid less than RM100 to stay in this room so I think it's definitely value for money. Love the location - it's higher than the Genting theme park area, cold and misty. Will come back again next time.

This hotel is beautiful and very comfortable overall. I was assigned a room with a balcony overlooking the quiet and peaceful hills. However, this hotel does not have a designated parking space as normal, so, guests are free to park in any other parking lot with a maximum fee of RM11 (weekdays; I'm not sure about weekends though). If you decide not to drop off your bags at the lobby first, you will need to be ready for a long trip carrying your luggages from carpark to the hotel (I parked at Resort Hotel carpark as it has a bridge connecting to SkyWorlds Hotel). In addition, I was given a room in Valley Wing, which is the wing across from the lobby building, so the layout of the hotel is a little complicated, particularly from the lobby to the room. From the lobby (Level 1), I must therefore ascend to Level 3 and then cross an ”offset connections” to reach Valley Wing (Level 7). In any case, the personnel is incredibly welcoming and eager to assist visitors, especially when it comes to check-in. This hotel is worth the money because it's quite comfy. Without a doubt, I'll return.

Best location as it’s close to theme park. Check in process is easy and breezy as they provide many self check in service kiosk. However downsides are the room is too small for the price, not too clean, no drinking water provided, no ac only fan. When the weather is hot, the fan is not sufficient. They have many charging plugs which was good. Check out process was very efficient though. U just insert cards into the machine and done.

We booked 3 units with 2 bedrooms and they gave us 3 rooms in the same tower, tower 1. I have friends who booked at the same time on their own and they were given rooms in tower 2 and tower 5. The room is maintained by maple home and they were able to keep the rooms well. Rooms are very spacious and well lit. The master room has a bath tub but only downside is the glass panel that covers the tub is only 1/4 size so whenever we shower, water comes out that we always need to request for a bathroom mat. We were here 2 yrs ago, and stayed in a different tower maintained by a different company, sky d’mont. They used to have a hotel lobby before but now, they replaced it with convenience store and coffee place. We noticed that the outside facade of the building is not maintained as it looks old, needs repainting. Overall experience is good with a value for money. The price for our 3 night stay is equal to the 1 night stay to the new wyndham hotel.

This property is managed by Maple Home. I’m leaving this review in the hope that it helps improve their management standards. Based on my experience, Flash Suites has consistently offered better quality in terms of the properties they manage. Unfortunately, this wasn’t the case here. Additionally, the key sensors at this property are not functioning properly, which affected the overall experience.

Hotel & room nice, but aircond not cool only air. After complain they come to fix and tell us will be ok during 15-20 minutes. After that time still not cold, i ask to fix again but not come untill 10 pm. Ask for changes room also can’t. So solution that i have just open one of the window to make a cool air come and have circulation of air. Luckly I get to stay in a high level.

Opt For The Penhouse, 2 Levels, 3 Masterbed Room Size Type. Upon reaching there, the staff was smily and friendly, the check-in was fast, given the queue, I am satisfied with the speed of the checkin. However, the negative side was the water kettle, TV & Phone is spoilt, these portion the hotel could have paid better attention to. Our white socks turned black as well, the cleanliness can be improved as well. Did not have much time to use their facilities, so will not comment on that.

We recently stayed at Magtree Genting hotel, in room 2004, tower 4, and had a mixed experience overall. The hotel is generally okay, but there are a few areas that need improvement. Firstly, the bunk bed in our room seemed to be broken. When our children slept on it, the bed shook quite a bit, which was concerning. This issue needs to be addressed promptly, either by repairing or replacing the bunk bed to ensure the safety and comfort of future guests. Secondly, the cleanliness of the bathroom left much to be desired. It was not cleaned thoroughly, and this was quite disappointing. A higher standard of cleanliness is expected, especially in the bathroom area. As for the breakfast, it was just so-so. The selection was quite limited, with options such as fried noodles, fried rice, Nasi lemak, soup noodles, small sausages, fried eggs, roti canai, curry chicken and bread. However, there was no milk, cereal, or cake for the children. Additionally, we found that the creamer seemed to have been bitten by either a cockroach or a mouse, which was quite unappetizing. We have photos to support this observation. Overall, while the hotel is generally okay, there are significant areas that need improvement, particularly with the bunk bed, bathroom cleanliness, and breakfast quality. We hope these issues will be addressed to enhance the overall guest experience.

If u need to connect to nature without breaking your wallet and wasting time driving long hours,this place is IT