Mountain View Hotels in Genting Highlands

The hotel is perfectly located with stunning views of the mountains and surrounding nature – truly a serene escape. The staff were exceptionally friendly and helpful throughout our stay, which made the experience even more pleasant. The apartment was very spacious and comfortably accommodated four guests per room. However, there were a few areas that could use improvement. The food options for vegetarians were quite limited, which was a bit disappointing. Additionally, the bellboy service for luggage had restricted timings, which was inconvenient at times. There was also an oversight in placing the mandatory toiletries in two of our rooms, something that could easily be addressed with better preparation in the future. Overall, it's a great place to stay for the views and comfort, with just a few service enhancements needed.

From start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience. Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive. My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special. Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night. The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.

I recently stayed and I was genuinely impressed by every aspect of my experience. From the moment I arrived, the staff made me feel incredibly welcome with their warm hospitality and attention to detail. The check-in process was smooth and efficient, and the team went out of their way to accommodate my requests. The room was spacious, spotless, and tastefully decorated — a perfect blend of comfort and modern elegance. I especially appreciated the little touches, like the high-quality linens, complimentary refreshments, and the stunning view from the balcony.

The L8 triple room has many good points, and I enjoyed my stay overall. To help improve the experience further, I’d like to share a few suggestions. Raising the shower curb or adjusting its height could help prevent water from spilling out. It would also be helpful to have a couple of hooks in the bathroom for hanging clothes while showering. Adding a lock to the toilet door would provide more privacy, especially since not all guests may be family or close friends. In terms of housekeeping, I noticed that the bin in the coffee-making area wasn’t emptied. Overall, I’d rate the cleanliness as 7 out of 10. Lastly, it would be great if the buffet breakfast menu changed daily. One day of breakfast was enough as only the coffee and omelette appealed to me, and I wouldn’t have opted for it again on the second or checkout day. Thank you for considering these suggestions!

Nice spacious room and very clean as well. Beds and pillows comfortable to sleep in. Bathroom got nice shower and spacious. Only comment is not enough noise barrier can hear noise outside like cars on the road and people walking in the hallway or corridor outside the room. Thank you.

The condominium was in a good location in Gothong Jaya, under Swiss Garden Resort. The room was quite clean and looked new. I booked the room with breakfast included. On the first day, the breakfast was not bad and there was a coffee machine for freshly brewed coffee. However, on the second day, there was no coffee machine—only instant coffee was available.

The comfort of the room is good, but it is very difficult to find the hotel from the mall. The signs are quite unclear. When checking in, the counter charged an extra RM10, which was said to be tax, which made us feel very strange because there were no other hotels when we checked in. We were notified later. We made a mistake and it was returned to us. The waiter was not clear about the procedure.

Strategic location in Mid hill, easily to get food and convenient store around. Easily access from GPO or highland. Rooms is new and clean. Malaysia style breakfast especially Nasi Lemak is thumb up. The con is the noise, because near to the roadside.

We enjoyed the onsen. The room is fine. Staff is friendly and trying to help. Parking is 3 blocks from our tower, not far but troublesome compare to normal hotel or resort. We had a bad experience that the neighborsss(yes more than 1 units) hold party day and night plus midnight with super high volume. We complaint to management, they tried to warn them, but in fact there not effective because the party didn't stop at all. (Maybe stopped 10mins after the warning but after that continue back the party) So it's lesson learn that don't stay at the place that building is sharing with other owner such as Airbnb.

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.