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Upon arriving at the All-Inclusive Emporio Hotel, right on the beach, I had a good first impression. A gate at the entrance was cleared before the bus could go down to the front entrance. This made me feel safe as I was a solo traveller. I was greeted by the staff and directed to the front desk. There were two employees checking in the guests. Although friendly, they could not speak much English which I found strange at a reception desk. It did not take long before I was checked into my room on the 8th floor. My room faced the market rather than beach. This turned out to be a blessing as it was quieter I think than facing the other way. The room was clean and had all the necessary items to stay including comfy beds. However, it was dated and I think some upgrades to the room would be good. Wifi is available in your room and throughout the hotel. This is a smaller hotel in the scheme of things. One large pool with a side pool for kids and a hot tub and a pool bar. The lobby was divided into two, one side had a lobby bar with tables and chairs which were very well worn. A big white wall was used to show movies and/or where there was a large platform for entertainment. The other side of the lobby was updated and had big, comfy chairs. Obviously this side was updated. In the evening, the entertainment was lacking pizazz which was in the lobby. There was a solo singer starting around 9 pm. I stuck close to the hotel in the evening as I was alone and this entertainment didn't keep me inspired. Although good, I was looking for more. The restaurants and main Condimento where most ate their three meals a day, served good food. But I really enjoyed the Italian restaurant Arrecife-so delicious! There is also a BBQ restaurant in front of the beach. The Arrecife and BBQ restaurants need to have reservations on the day you plan to go. The fabulous beach is right there to enjoy. So nice to have great weather every day and enjoy tours offered in the lobby. I enjoyed staying at this hotel. It is a great location and right across the street from the market. If you are looking for a Mexican feel, then this is the place. Brush up on your Spanish :) I have been to Ixtapa many times in the past. This time I saw some good changes: no smoking in most places, no loud music on the beach, security everywhere so I always felt safe. I can't wait to go again.

I stayed at this hotel for a business trip and the hotel is nothing about business and all about fun, meaning very very loud obnoxious music when one needs to work on the phone and concentrate on work. Had this been a pleasure trip, I would have rated this better but if you are in Ixtapa on business and read this, do not stay here as not only will you find it hard to work but the non-stop party atmosphere is anticlimactic. Cleanliness?? Hmmm so so… Again, if I were on holiday, maybe I would let pass things that I expect them to work when I am working. The area is just so beautiful all around that it helps the hotel to manage along.

The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

Last month, my wife and I traveled together. Checking in was straightforward, and while our first room was nice, the air conditioning wasn't working. We switched rooms the next night and found a cooler one on a lower floor, but it seems like the higher rooms (excluding those in the tower) all have this issue. The food and drinks were decent but we definitely have had way better at other resorts. We were surprised that they didn't offer mojitos, mango margaritas, or dirty monkeys like we've had at other resorts. There was a huge influx of Mexican locals at the hotel on both weekends we were there. Speaking to one family they told me the hotel offers a super cheap deal to locals for weekends to fill the hotel. And it was full! It cleared out significantly from Monday to Thursday. During those days, they even closed one of the restaurants for breakfast and lunch. The two pools are shallow. I’m not tall by any means and the one with the pool bar didn’t even go to the bottom of my shorts. There were only about 30 other English-speaking guests in the whole resort during our stay (no exaggeration) and we noticed most of the staff struggled to communicate in English. We could have found lots that we didn’t like about this resort but it’s what you make it. You definitely can find nicer resorts but the beach, ocean and weather in Ixtapa is amazing. The location of this hotel is fantastic, with plenty of shops and restaurants right across the street to explore after a day of sun and sand.