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My husband and I stayed in the motel (RM #30) for a few days in early November. The room was frigid when we checked in. It felt like they had turned the heat off completely. We turned the thermostat up to 30 degrees and went out for supper. Two hours later, when we returned, we expected to find the room toasty warm however it was only slightly warmer. (Not warm enough to take our winter coats off though.) When we complained to the front desk, someone came to our room and turned our thermostat DOWN (to 27 or 28) saying that the heat would work better at the new setting and that we should wait another half hour. Of course, it didn't warm up any. When my husband returned to the front desk, he was given a portable space heater for us to use. It was probably 2 hours before it warmed up enough to take our winter coats off!! The room continued to remain too cool for comfort over the course of the next few days. It seemed like housekeeping turned the heat down every time they came in to clean then it took forever to warm it up again. It seemed like either their boiler wasn't working properly or they had it turned down (to save money?). Obviously this is a repeat problem or they would not have had a portable heater available to loan out. I'm not sure if the rooms in the main inn were any warmer or not but it certainly was not comfortable in the motel portion. I would NOT stay here again!

Did a one night stay. Hotel was average in all respects as far as services etc. Went for breakfast in the morning and we did put our luggage in the car when we went. Finished breakfast early so checked with front desk on the checkout time and they said 11 so we said to them great no rush and went for a walk. It was foggy so we didn't want to checkout till later, the plan was closer to 11. Got back from walk a few minutes after 9 to go to the room and washup after breakfast and to do a final room check for jewellry left on nightstands, chargers, dropped socks etc. Imagine how I felt when my room door is wide open! They cleaned out the room. I paid $317.00 for a room didn't even get to use till close to checkout time. So security isn't so great either if they don't care if you have checked out before leaving your door wide open. All we got from them was a sorry. I have traveled for work and pleasure in many countries for years and have never had staff enter my room like this and leave it open.

This is a family owned B&B consisting of threerenovated older homes on a quie tree-shaded block within walking distance of downtown Charlettetown. Brothers s Sam, Jake and sister Tess run the more visible operations at the front desk and breakfast kitchen while Mom and Dad manage from ”behind the scenes”. We stayed here for two nights at the beginning of a bike tour around the island and for one night after. We had the same room on both stay in the middle of the three buildings which also appears to be the most recently constructed. Even though this building was not as old as the other two it appeared to be recently updated with modern furnishings and fixtures. We found it adequately spacious for our comfort level and climate control was easy to adjust.

Amazing from start to finish. Besides having an amazing property in a perfect area. The staff are their greatest asset. In particular Emily, Ricardo, and Fred. MHG gets every detail right, especially hiring the best staff. They were amazing at booking, check-in, my stay, and check out. We were there during a snowstorm. They even shoveled out my car. Stayed in newly renovated jacuzzi room with beautiful fireplace. They have a happy hour which we enjoyed(week nights) We had the most amazing charcuterie board in our room with the most amazing cheeses and meats. One of the best I've ever had. The breakfast was served to my room. Eggs,sausage, hash browns. Hands down the best property on PEI. If you are looking for Romance and Elegance. This is the spot.

The hotel is great! The room was very clean, didn't buy breakfast, went to the Chinese Consulate for more than 10 minutes, it was very convenient, I will stay here next time, the service is very good.

This historic property has been modernized to serve as a hotel. It has the grandeur and security suitable to the Queen and hasn’t slipped in the years since her visit. It serves a wonderful breakfast and is within walking distance to the harbour and other restaurants.

This small hotel is a busy place, with a great location if you want to discover downtown Charlottetown; you can park your car and walk wherever you need to go. The hotel is in a residential area and there is a parking lot behind the hotel so you don’t need to park on the street. We booked a studio room with a balcony and it was sufficient for our stay. There was a tiny kitchen area, comfortable King bed, small sofa and a small bathroom. We didn’t make much use of the balcony as the weather was not conducive for sitting outside. The decorating was plain and neat. The cleaning attendant was very pleasant. There are some nice inside sitting areas for guests and we never saw anyone sitting in them so probably a balcony is not necessary. (Your choice!) The common areas are beautifully decorated. The breakfast area is large and the tables are preset for your arrival. If you want a simple breakfast with cereal and toast, you can help yourself. There are servers who will take your order for a more substantial breakfast and there were 6 choices. We were there for three days and everything was great! Each morning there were very yummy muffins. The women who served the breakfast were friendly and greeted guests with a fresh fruit salad. Whoever prepared the meals did a great job. It’s important to note that there is no elevator so if stairs are a problem you might call ahead to see if there is room that will suit you. The hotel is locked and you need to ring for someone to open the door until you have your own entry pass. They send specific instructions with your confirmation for the entry and parking information.