Name: The Ritz-Carlton Shanghai, Pudong
Address: Shanghai, China
Rating: 9.5

Indonesia

South Jakarta

United Arab Emirates

Dubai

China

Shanghai

Beijing

Bali

Qatar

Doha

One of the highlights of our stay at The Ritz-Carlton Jakarta, Mega Kuningan was definitely the lounge experience. The lounge staff were all fantastic - warm, attentive, and genuinely friendly. They went out of their way to make sure everything was perfect, always greeting guests with a smile and remembering small preferences, which made the experience feel very personal.

The service was consistent throughout, whether during breakfast, afternoon tea, or evening cocktails. It really elevated the overall stay and made us feel well taken care of. A big thank you to the lounge team for their exceptional hospitality - we'll definitely be looking forward to coming back.

The rooms were another standout feature.. spacious and very comfortable. There was plenty of room to relax, and everything was kept spotless. Combined with the luxurious amenities, it made unwinding after a long day effortless.

We visited for our 1st wedding anniversary! Thank you for the excellent service! The staff were incredibly attentive, and we felt comfortable throughout our entire stay. The room was clean and luxurious, allowing us to truly enjoy our special occasion. We would definitely love to stay here again.

Great hotel residence. Connected to Pacific Place. Room very spacious and staff service very good.

The location is excellent, the room is spacious, and the staff are incredibly warm and welcoming. Every time my son walked by the front desk, they'd offer him juice. Once, my son asked for a rubber band to play with, and the staff member brought him a whole big bundle – it was hilarious! 😂 The overall decor has an 'old money' vibe, and the lobby is adorned with many humorous takes on classic oil paintings. Most of the guests coming and going seemed to be business elites. There's a metro station right outside the door, and it's quite close to Dubai Mall – you can actually walk there. The only minor downsides are that the facilities are slightly dated (though still perfectly fine), and driving is a real pain. Because it's so central, you can get stuck in traffic for half an hour right outside the hotel during peak morning and evening hours (no exaggeration!).

Neat, comfortable, safe, excellent location

We had a fantastic stay at The Ritz-Carlton Dubai, and it turned out to be one of our most memorable hotel experiences ever.

At first glance, the property may look a bit “old school” in design — and yes, some modernization might be needed soon — but once you spend time here, you realize it has something far more valuable: true warmth, character, and heart. In a world of glossy “design hotels” that often feel empty in spirit, I would choose this one any day.

A huge compliment goes to the housekeeping team, especially Sachith Karan, who did an outstanding job every day. The room was spotless, beautifully arranged, and filled with thoughtful touches. Sachith’s professionalism and genuine care made a real difference and truly reflected the Ritz-Carlton spirit.

The grounds are breathtaking — lush gardens, peaceful walkways, and multiple pools that even have well-placed shade, which is perfect in the Dubai heat. There are activities and games to enjoy throughout the property, making it ideal for both relaxation and fun.

The food here is excellent across the board, but a special mention must go to the Arabic outdoor restaurant on-site — it’s pure magic. The atmosphere, the flavors, the setting under the stars — it captures the essence of Dubai in the most beautiful way.

Most of all, the team makes this hotel what it is. Every staff member is kind, attentive, and genuinely caring. You never feel like just another guest — you feel truly welcomed and valued.

In short: while it may not have the ultra-modern look of some newer hotels, The Ritz-Carlton Dubai shines where it truly matters — heart, hospitality, and unforgettable atmosphere.

⭐️⭐️⭐️⭐️⭐️
Highly recommended.

The hotel was indeed good. They called me the day before, but it felt more like a formality after I added them on WeChat. From check-in to check-out, there was no follow-up or care from them. However, after I booked the hotel and contacted them myself, Kira from Guest Relations reached out to me. She was incredibly responsible and stayed in touch with us throughout our stay, from check-in to check-out, helping us with a lot of things! The sensor light in the wardrobe was broken and stayed on constantly, which was a bit bothersome, especially at night when it affected my sleep. Also, there was an unremovable stain on the duvet cover, which they later replaced. Overall, it was pretty good.

This is my second time at the Ritz-Carlton Pudong, and the facilities are, as expected, top-notch. Since I have a flight to the UK in two days, I decided to spend both days fully enjoying the hotel experience. The concierge team thoughtfully prepared extra bottled water for me in advance, and also gifted me a little lion charm and a personalized room key. The handwritten card was a truly warm and sincere touch, showing they remembered details I had mentioned, and they even helped me with restaurant reservations. I also took the opportunity to experience the Ritz-Carlton spa. While the price might be a bit higher, the quality of service and the staff's attitude are absolutely impeccable.

The Ritz-Carlton

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