Name: The Portman Ritz-Carlton, Shanghai
Address: Shanghai, China
Rating: 9.4

Indonesia

South Jakarta

United Arab Emirates

Dubai

China

Shanghai

Beijing

Bali

Qatar

Doha

If you’re looking for a place where luxury meets genuine hospitality, The Ritz-Carlton Jakarta in Mega Kuningan is second to none. What truly sets this hotel apart isn’t just its elegance or comfort—it’s the exceptional service mind of its staff and the world-class Club Lounge experience that leaves a lasting impression.

Booked 1 bedroom residence for the family. The bed is really comfy and huge. The apartment has a nice small balcony from the bedroom, washing machine dryer and kitchenette. I enjoyed my amazing view as we stayed over new year. We could see all the fireworks and the changing lights of Citibank. Location is great as Pacific place is accessible from the hotel lobby. Only thing is if you GRAB food, they find it hard to deliver to the hotel but manageable. Other than that, it was a pleasant stay.

It was a great stay!
There were staff members who could speak Japanese, which was very reassuring.
I'd love to go to Jakarta to stay at this hotel again!

Perfect service, great food and facilities. Ritz-Carlton doesn't dissapoint once again. 
The only cons are the small area around the outdoor pool - not enough sun chairs, and awkward design of the rooms - a lot of unfurnished space next to the window, and outdated furnishing. If the room gets a little refurb, they will be splendid again. 
Spa is a threat, too!

Gorgeous sea, sun cream right on the beach was convenient. The staff is very courteous - goes to the client's side, takes into account all wishes. Good tennis courts, but there was not enough information on how to book them in the public domain.

Neat, comfortable, safe, excellent location

Having stayed at numerous Ritz-Carlton properties across China, the Ritz-Carlton Pudong is the only one I've felt compelled to return to so swiftly after my initial stay. Our second visit was particularly special, as we brought along our most cherished family members to celebrate my mother's 60th milestone birthday there. It was truly the exceptionally positive first experience that immediately convinced my wife and me to entrust this significant life event for my mother to the Ritz-Carlton Pudong. This subsequent visit, true to form, did not disappoint. Before check-in, we contacted the hotel's Guest Relations department to explain our occasion and made a few modest requests regarding the birthday arrangements. The hotel staff were incredibly patient and meticulously arranged everything for us.

A special commendation goes to Jerry and Jeremy from the hotel. On our arrival day, they had thoughtfully prepared a beautiful birthday bouquet to present to my mother. My mother was utterly moved by the hotel's genuine warmth and attention, almost to tears. A delicate mini birthday cake and a heartfelt handwritten card were also thoughtfully placed in our room. My mother exclaimed how truly thoughtful and caring it all was. ❤️

I truly believe an outstanding hotel is defined not merely by its prime location, opulent environment, or the sophistication of its room amenities. It is, more profoundly, about the dedicated and professional staff, exemplified by Jerry and Jeremy. They serve every guest with heartfelt sincerity, addressing even the smallest request with utmost professionalism and responsibility, ensuring every resident's needs are met. This genuine commitment profoundly touches guests, fostering a true sense of belonging – a feeling of being genuinely at home, truly valued, and deeply cared for.

With such an exceptional and professional service team, we will undoubtedly and consistently choose the Ritz-Carlton Pudong for our future stays. Genuine sincerity always leaves a lasting impression!

Service was amazing, staff was professional and well-trained. The entire building is a bit on the older side, but all the decor and furnitures are well-maintained. Soundproofing was overall decent, though you can hear nearby door opening and shutting. No street noise though. There are two pools in the building. Would recommend the outdoor as the indoor one can get pretty busy as soon as they open.
Downsides: there’s a lot of gunk/buildup on the shower faucet. My bathtub switcher was also leaking, and maintenance couldn’t do anything about it — they said it would take a while to fix, and would do it after I leave.

The Ritz-Carlton

Columbus

Book the best The Ritz-Carlton properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

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