Name: SSAW Garden Hotel Shantang Street, Suzhou
Address: Suzhou, China
Rating: 9.6

China

Nanjing

Beijing

Suzhou

Chengdu

Yangzhou

Ningbo

I was very satisfied with both the service and cleanliness. The location is super convenient, close to the subway and tourist attractions. The room size was surprisingly big! If you're two adults and one child, a king-size bed room is perfectly fine – the bed is two meters wide. The front desk service was especially heartwarming; they even gave us wet wipes for our child to use on the go. So thoughtful! I didn't have time to take photos, but these are the ones provided by the hotel. It's a truly beautiful and well-designed hotel. I'll definitely be back and have already recommended it to my friends; they're coming next week.

Service: I stayed here during the May Day holiday. The front desk contacted me in advance to confirm my estimated arrival time and proactively helped me with my luggage to the parking lot. After a brief chat, my booked courtyard room was upgraded for free to a third-floor river-view king room. The Qinhuai River was right outside the balcony door of the living room. The staff also kindly informed me of the best viewing times and explained all the room's amenities.

Environment: The hotel's location is excellent, peaceful yet central. The room was meticulously clean, and the public areas were bright and tidy.

Value-added services: The minibar offered complimentary drinks, snacks, and two facial masks. The public area on the first floor provided a variety of traditional Chinese clothing for guests to use for free photos, including Hanfu, horse-face skirts, and qipaos. They were varied, clean, and suitable for women of all sizes.

Breakfast: Breakfast was a semi-buffet, featuring the hotel's special noodles and Nanjing's local pastries and cold dishes, all quite rich and delicious.

After much research, I settled on Qin Huai Shu She, and it didn't disappoint. Compared to the noisy inns along Fuzi Temple Street, this place is much quieter. The terrace room offers an amazing view; I could sit on the terrace and gaze at the Qinhuai River, watching the painted boats glide by – pure tranquility. The hotel exudes a scholarly atmosphere everywhere, and the public reading lounge is perfect for unwinding. The guest rooms are clean, and the comfort level is excellent, with polite and efficient staff. In the evening, watching the river lights slowly illuminate, I was fully immersed in the 'paddle sounds and lantern shadows' of Jinling – it was a truly delightful stay.

The hotel boasts a prime location. Take Exit 2 of the Confucius Temple Station on Metro Line 3, walk straight towards the Confucius Temple area, cross a covered bridge, turn left at the intersection, and you'll find a calligraphy and painting academy; the hotel is inside. If you can't find it, hotel staff will come out to meet you. The hotel entrance faces the Qinhuai River with beautiful night views, the breakfast is exquisite, and the service is excellent. The surrounding area is a residential area with fruit supermarkets and the place where Nanjing's largest duck market is located within a 5-minute walk; you can buy almost anything.

Welcome fruit: 🍌🍎🍐🍊, and unlimited drinks. If you're getting off the train/bus, definitely stay here!

Taking photos is also very convenient; there are many shops nearby, and photo spots are right across from the hotel.

What I really want to give feedback on is the attentive, meticulous, and patient service. I generally don't have high expectations for hotels near tourist attractions, but this one was truly excellent. During our stay, Nanjing experienced a temperature drop, and the room was very cold. A young girl at the front desk brought us an electric heater and blankets late at night. The next day, she helped us move to another room in their branded hotel, saying it was their responsibility and they apologized for the poor experience. She explained that the room was cold because no one had stayed there the previous night, and since it was an older building, they had come up with many ways to keep it warm without damaging the structure. In short, they didn't shirk responsibility or make excuses; they were focused on improving the guest experience. Such a business deserves a good review, and I wish them continued success.

The hotel was very clean and quiet. Each floor had a pantry with free coffee, drinks, and snacks. The bath products were excellent. The front desk and staff were all very warm and friendly, and they even offered to help with our luggage. Nearby, there are attractions like the Yonghe Temple. I would definitely stay here again. The hotel also provided complimentary fruit and a special bracelet, making it feel like a place that truly cares about its guests.

This hotel is perfectly situated right by the Jinmen Bridge on Jingde Road, along the canal. It's incredibly close to popular spots like Shilu Commercial Street, Shantang Street, and Beimatou Dock, all within a ten-minute walk. The location is truly excellent. The hotel facilities are decent, and the environment is quite pleasant. Being right by the river gives it a tranquil feel, despite being close to the hustle and bustle. Most importantly, the front desk service was fantastic and very welcoming.

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