Name: JW Marriott Hotel Marina
Address: Dubai, United Arab Emirates
Rating: 9.4

China

Shanghai

Shenzhen

United Arab Emirates

Dubai

South Korea

Seoul

Sanya

Beijing

The hotel is conveniently located near Tangqiao, right by the Huangpu River, offering stunning views of both banks from the window, especially magnificent at night! The hotel's ambiance is excellent, the facilities are top-notch, and the staff are incredibly gentle and kind. The breakfast spread is very generous, making for a truly memorable vacation experience. The only downside is that the beds in the room are a bit too soft, which might not be comfortable for older guests.

An excellent experience. I stayed on the 44th floor, facing east, which offered a splendid view of the sunrise 🌅 and Pudong's 'three-piece suit' (referring to its iconic skyscrapers). Although the room was a bit small, it was quite comfortable for one person. In the mornings and evenings, I enjoyed watching the countless lights of nearby residential buildings, the constant flow of cars on the highway, and pedestrians 🚶 moving like ants on the streets. Both breakfast and the front desk are on the 38th floor, surrounded by floor-to-ceiling glass windows 🪟, allowing you to savor delicious food while gazing into the distance. Check-in included a 30% discount voucher for the hotel restaurant. The restaurant was quite quiet and empty in the evenings. The swimming pool is on the 7th floor, requiring two elevator transfers to reach. It's a heated pool with excellent water quality 👍. The housekeeping staff were consistently polite and smiled. Front desk service was also efficient and quick. The 50 RMB charge for 24-hour underground parking could perhaps be waived. Overall, it was a great stay.

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much.

1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest.

2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300.

3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night!

4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities.

On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.

I'm never disappointed when staying at a Marriott property; that's the power and quality of their brand. From the moment I entered, the concierge proactively offered to help with my luggage, and the front desk staff efficiently handled check-in – the entire process was professional yet warm. The room was clean and elegant, the bedding comfortable, and the soundproofing excellent; high-end standards were evident in every detail. The dining options were extensive and fresh, facilities were well-maintained, and the guest services team was promptly responsive, truly making me feel at home. Marriott's consistent high quality and attentive service make every stay reassuring and comfortable. It's my first choice for both business trips and leisure vacations. Highly recommended!

I was extremely satisfied with my stay this time and definitely give it a five-star rating!

Service: The front desk proactively upgraded me to a high-floor scenic room on the 26th floor for free. The expansive view instantly elevated my experience. From check-in to check-out, every staff member was warm and professional, truly embodying the JW Marriott's hospitality.

Excellent Family-Friendly Details: When traveling with children, details are paramount. The hotel specially prepared an exclusive toiletries set and children's slippers for my child. These thoughtful little surprises delighted my child, and as a parent, I was very touched.

Accommodation Experience: We requested an extra bed, and the response was very quick. The bed was comfortable and clean, and our family of three had a very pleasant stay. The room facilities were well-maintained, and the soundproofing was good, ensuring a quiet night's rest.

Dining Quality: Both breakfast and dinner were superb, with exquisite presentations and a rich variety of choices. Whether Chinese or Western, all needs were met, and the dining environment was very comfortable. The hotel even offered an extra complimentary breakfast for my second child, which was a very considerate touch.

Summary: Whether for a business trip or a family vacation, this hotel is highly reliable. I will definitely choose to stay here again on my next visit to Shenzhen!

Seriously, you can't always trust negative reviews; everyone has different expectations, and when we're on vacation, the goal is to be happy and satisfied with everything. I remember one day we returned to the hotel early, and our room had already been tidied. My sunglasses, which I'd left out that morning, had a new cleaning cloth next to them, and my child's phone cable was neatly organized with a cable clip. It was incredibly thoughtful. After resting for a bit, we went to the hotel pool. The outdoor pool on the M floor offers views of the Burj Khalifa. I didn't expect the room to be cleaned again, but when we returned, it was! All my valuable jewelry I'd left on the nightstand was still there. Later, when we went out for dinner, we actually ran into the two young men doing the turndown service, and they greeted us politely. Honestly, after a tiring day of exploring, returning to a tidy and welcoming room every time, who would even think about finding fault? My only regret is not having exchanged enough foreign currency for tips! 🙉

The Kitchen6 restaurant is enormous. You might think you've been seated in a really out-of-the-way spot, but there are coffee machines, toasters, and even duplicate food stations everywhere, even in the far corners. It couldn't be more convenient. Although this hotel was recommended to me because it had Chinese food, I never actually ate any. There's no need to insist on Chinese food. The steamed fish, however, was excellent; I had it twice. Everything else was random, and my stomach was incredibly stable for days. Oh, and by the way, the cappuccino the hostess made for me on the first day was so thoughtful – she even gave me a milk pitcher and a shot of espresso on the side. Have all the 'five-star' hotels I've stayed at before been fakes? 🙉

I stayed with my son and we really loved to stay there.
All the staff is very nice.
Location is perfect.
Kids club is good with nice women staff.

JW Marriott

Columbus

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