Best Batu Ferringhi Hotels

"Excellent Family Experience at Parkroyal Penang Resort Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming. Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view. Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail! We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special. Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly. Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!"

"Shangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!"

"I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property. The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend). We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor. Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains. Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand. I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all."

"Arrived around 6pm and checked in was smooth. Not much people at the lobby. Staff were professional and work fast. Room cleanliness was acceptable. Aircond and wifi works well. Overall it was a good stay."

"Had a wonderful stay at the hotel. The staff were friendly and helpful, and we truly appreciate their prompt response to our requests. It’s a pity we were on a tight schedule — a stay of at least 3D2N would have been perfect."

"My family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon."

"I had a delightful two-night stay at Shangri-La Penang! The lush greenery and big old trees provided lovely shade, creating a relaxing atmosphere while I sit near the pool or beach. The beach offered nice sunset view, but I am unsure if it’s swimmable We stayed in the Rasa Wing room, which came with lounge access and complimentary cocktails in the evening. The staff were warm and friendly, making us feel right at home. While the hotel shows some age, it’s clear they’re working hard to maintain everything. Overall, it was a wonderful getaway, and recommend 👍🏻 Our Rasa Garden room had some water flow / plumbing noises (from the ceiling), even when we are not using the bathroom. Not sure if it’s because of old age building / old building design."

"This place is great, the check-in instructions are clear and registration is easy. Both the living room and the room can see a little bit of the sea. The environment is clean and hygienic, with a washing machine and dryer. The pool view is great and I will recommend it to other friends."

"The apartment is nice and spacy and reasonably priced. Could stay there again. The check in procedure is quite complicated as the complex is run by a number of agents and individual owners. We eventually figured it out and the rest of the stay was good."