Sofitel Macau at Ponte 16

I bought this suite through a Ctrip group deal. The room was huge and had a very comfortable massage tub. Plus, there was a river view, so I could see both Macau and Shizimen on either side of the river. The breakfast spread was excellent, with plenty of options. I'll definitely be back!

The service really needs improvement. When I went to check in, I saw a front desk agent with no one in front of her, so I asked if I could check in. She told me she was busy handling a check-out and that I needed to find someone else. It was confusing because no one was in front of her for a check-out. While I was looking for another agent to check in, I was told that check-in was strictly at 3 PM and no rooms were available yet (which I understand), even though it was already 2:30 PM (we waited nearby). However, the same agent who initially said she was busy then proceeded to check in guests who arrived after me (we arrived almost at the same time)! And while we were told there were no rooms and we had to wait, those later guests completed their check-in, got their room cards, and went straight upstairs (maybe it was VIP treatment, which is different). But refusing service and picking guests is hard to understand! (Does she only serve VIPs?) Also, during check-in, I was informed that check-out is at 11 AM, meaning they take four hours to clean until 3 PM. There's no free bottled water in the room either. For a similar price, I'd definitely choose a hotel with better service; spending a few hundred more for such a different experience isn't worth it.

Stayed for 3 days from August 30th to September 1st. It was a non-weekend stay after the summer holiday, so the room rate was excellent. All the front desk staff were very kind and polite, and they offered free luggage storage. This is an old, well-established five-star hotel! The location is great, on the Macau Peninsula. It's about 6 bus stops from Gongbei Port. The hotel is directly across the road diagonally from the bus stop when you get off, and the bus stop for the opposite direction is right at the entrance, making transportation very convenient. It's also a short walk, about ten minutes, to the Ruins of St. Paul's. The room was clean and comfortable, with complete and thoughtful amenities, including electric curtains. Our room had a sea view, overlooking the hotel pool and with Zhuhai Wanzai Pier across the bay (Picture 15). It's about a 5-minute walk from the hotel to the Inner Harbour Ferry Terminal, where you can see ferries traveling between the two terminals. Even the toiletries were from a major French brand. Highly recommended!

Terrible!!! Absolutely awful, communication was difficult, and the service was poor. Seriously, think twice before booking Sofitel Macau at Ponte 16!

The hotel's location is great, with a well-connected bus stop right downstairs. It has a pool, and Zhuhai is directly across the street. The service was excellent; even after I declined housekeeping, they still asked if I needed any supplies and told me to call anytime. The hotel also offers free taxi hailing. The bedding was very soft and comfortable.

Traveling with two daughters, the hotel arranged connecting rooms which were perfect for a family. The two rooms were interconnected, making it very convenient to look after the children 👍. The transportation was incredibly convenient. We took a ferry from Shenzhen to the Macau ferry terminal, then a direct bus (route 26) to the hotel. There's a bus stop right in front of the hotel with direct buses to popular areas in Taipa like The Venetian and The Londoner Macao, so we didn't need to take taxis for sightseeing. This offers great value for money for families, highly recommended for family travelers.

A truly perfect trip! Even with the price hike during the National Day holiday, this hotel was still great. They even upgraded us to the presidential suite, and we had the pool all to ourselves! The service was also excellent, thanks to Mike Mark. The kids were absolutely thrilled! 💕 In the evenings, the adults could also head downstairs for a drink 🍺. The hotel also offered a music festival, giving us a wonderful experience of Macau's local music. 🎵