"Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu."
"This was an excellent hotel. Service was great. From James in reception who welcomed us with professionalism and warmth & tips to visit, to the restaurant staff who were helpful and responsive. The chef was great - food was tasty and to a great standard. The housekeeping staff were friendly and accommodating as well. We had an awesome and restful stay. Our dog enjoyed the bed and treats as well as walks in the beautiful grounds. Breakfast was excellent and the rooms were clean, beautifully decorated and comfortable. We will make tgis hotel an regular on our list."
The Travelodge Cheltenham provides a great place for travelers to relax after a busy day. The Travelodge Cheltenham is an ideal choice for travelers who want to take in the sights and sounds of Cheltenham. Traveling to the hotel is easy with Gloucestershire Airport located approximately 3km away and Cheltenham Spa Railway Station roughly 3km away. Seeing Cheltenham's sights from this hotel is easy with Dundry Nurseries, Kingdom Hall of Jehovah's Witnesses and Hesters Way Library all close by. After a long day of sightseeing, guests can retire to the comfort of the hotel.
"Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁"
"From outside looked scruffy and uncared for inside was fine althoug8evening meal was
a little fragmented and confusing not helped by one of the group moving the nameplaces around
Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress."
"Spacious room. Quiet. Short distance to Cheltenham Spa train station. Very close to Waitrose.
However, no phone signal when in the room. We had to use Hotel wifi which is extremely slow."
"Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way."
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