The hotel is very nice. The room is very clean and the bed is very comfortable. We are a family of three with a baby. It is very quiet at night, especially the room service. The front desk has arranged the room.
Overall hotel was wonderful, i arrived at 6:00am in the morning by the way there are no room available at that time Front desk was provided us a shower room and resting area at Front desk with very nice hospitality.
At 10:00 am after energy charge we went to Fancipan and came back around 16:00 the was ready when i checked in to the room the view was stunning us(room type: mountain view) overall was perfect.
BTW, we don’t want to go out then we choose the hotel restaurant for the our dinner we order food for six people as i know about the service sequences staff repeat our order to make sure that it correct; for sure we listen it carefully due to difficult of inter-language - all the food repeat correctly. Unfortunately, one of our dish was mistake from Carbonara to bolognese sauce which we know all of us don’t pork then we call staff they came with attitude that it’s our mistake but she take it for change. Suddenly i heard the sound of fighting of waiter and kitchen that one of word i heard very clearly is “i already repeat it” fifteen mins later carbonara was served and we got educate by staff that we should informed her What we don’t eat. Poor us? After five mins she came back and say Sorry to us(First of apologies) 🥺 so we would fine if she apologize and do not make that behavior. I understand some if order was mistake you need to talked with chef but for both of service and kitchen was very disappointed for us.
Very very satisfied, especially like the decoration style, the room is very good, clean and sanitary, the bed is very comfortable, large floor-to-ceiling windows, various coffee drinks at the front desk on the third floor of the hotel, the children have a lot of fun, it is very convenient to eat downstairs, especially good
We had such a lovely stay at the Sapa Farmstay! The local family running the establishment is warm, friendly, and hospitable. We ate dinner with them twice—the food was beyond delicious and fresh, and I loved the family-style atmosphere during mealtime.
The rooms were just like the photos: comfy, clean, and well-decorated, with plenty of hotel-style amenities! The only minor drawback was the hot water…it was quite cold in Sapa during our visit in January, and the hot water never lasted more than 3 minutes or so during showers. This was a minor issue, though, and we will for sure re-book when we return to Sapa again!
Checking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
A really warm and friendly staff at this hotel. Located in close proximity to Sapa Square, SunWorld Plaza, CatCat Village, Stone Church, Ham Rong Park, Sapa Lake and Moang Hua there are plenty of restaurants in the area too. The views are spectacular of the valleys and mountains from the mountain view rooms. There was a decent variety for breakfast with again some excellent views! It was cold in January but fortunately the AC also offers heating in nice sized rooms. Thanks for a great stay!
Amazing stay at Sapa Town! The location is walking distance to the shops in town but not too near so much so that we can still enjoy the peace and tranquility of the place. Aliana hotel is the place to stay for when you visit Sapa Town not only their beds are comfortable, the room space and service is great! Kudos to Loang and the team at Aliana who speaks great English and provided excellent hospitality and service!
Gorgeous room, stayed in deluxe queen room with beautiful view. Experienced both foggy and clear skies which gave different experiences. Staff were helpful, breakfast is good, beautiful view at the pool. Location is near fansipan and cat cat village. Totally recommend. Shout out to receptionist Kate and staff Jesse for their hospitality.
We got to the hotel early 7am. The hotel storage our luggages. The hotel has nice view. The foods are good and tasty especially the Pho or noodles. There are many stairs to get to our room. Staff are friendly. They help us carry our luggages to our room.
Morning breeze is so nice!!! Love the morning breakfast with beautiful view.
The first impression I got from the guide after arriving was very good. With the help of the guide, I was able to make all the reservations for my trip, which made for a comfortable trip. The room was clean and the heating worked well in the cold weather. The hotel was close to the arrival point in Lao Cai, so I walked there. It was easy to find because everyone knew the hotel. I will stay here again next time. I am grateful for the warm consideration of the support staff.
68 reviews
9.0/10
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9.2/10
Very Good
HHazyzPros
- Smooth liaising with the hotel through WhatsApp/instagram & trip.com itself even before our trip, very responsive & helpful in answering our queries & concerns
- We arrived in Sapa early in the morning & appreciate that we're able to check in early
- The room was very clean & cozy
- Friendly receptionist that catered to our needs
- Excellent service with morning call & offer for bellboy service to carry our luggages up to the lobby when we had to check out much earlier
- Room cleanup service was quick but also unexpected, as we went for breakfast & came back to a cleaned room. It would be nice if laxsik had a door tag for us to indicate if we wanted 'room service' or not
- We had to check out quite early in the morning, laxsik offered to give us a complete set of takeaway breakfast with fruits, sandwiches & bottled water
Cons
- We stayed in the family bungalow with 2 bedrooms & bathrooms, there was no shower gel for one of the rooms & no conditioner for the other room, it would be great if both rooms had the same amenities
- Some tiles on the bathroom ceiling of house 10 were not intact completely hence it felt unsafe & cold air seeped in which turned the bathroom very chilly
Overall we had a pleasant stay at laxsik despite the view being blocked by the fog for most of our stay, the accommodations made up for it. Do take note that it is a 10-15mins drive to Sapa town so expect to pay 200,000 vnd for a taxi. The receptionist will help you book a driver if you aren't able to get a Grab from accommodations to town. Getting Grab from Sapa town to the accommodations was quite easy. The fireplace in the lodge is highly recommended if you are staying during the cold season! We thoroughly enjoyed the experience and warmed our hearts and bodies.
Ppaulrob200A really warm and friendly staff at this hotel. Located in close proximity to Sapa Square, SunWorld Plaza, CatCat Village, Stone Church, Ham Rong Park, Sapa Lake and Moang Hua there are plenty of restaurants in the area too. The views are spectacular of the valleys and mountains from the mountain view rooms. There was a decent variety for breakfast with again some excellent views! It was cold in January but fortunately the AC also offers heating in nice sized rooms. Thanks for a great stay!
LlookTAOSmallOverall hotel was wonderful, i arrived at 6:00am in the morning by the way there are no room available at that time Front desk was provided us a shower room and resting area at Front desk with very nice hospitality.
At 10:00 am after energy charge we went to Fancipan and came back around 16:00 the was ready when i checked in to the room the view was stunning us(room type: mountain view) overall was perfect.
BTW, we don’t want to go out then we choose the hotel restaurant for the our dinner we order food for six people as i know about the service sequences staff repeat our order to make sure that it correct; for sure we listen it carefully due to difficult of inter-language - all the food repeat correctly. Unfortunately, one of our dish was mistake from Carbonara to bolognese sauce which we know all of us don’t pork then we call staff they came with attitude that it’s our mistake but she take it for change. Suddenly i heard the sound of fighting of waiter and kitchen that one of word i heard very clearly is “i already repeat it” fifteen mins later carbonara was served and we got educate by staff that we should informed her What we don’t eat. Poor us? After five mins she came back and say Sorry to us(First of apologies) 🥺 so we would fine if she apologize and do not make that behavior. I understand some if order was mistake you need to talked with chef but for both of service and kitchen was very disappointed for us.
GGuest UserWe booked a mountain view room and were in the 3rd floor and we can see part of the mountain and the lake and the main town buildings. It was their winter so it was cold, foggy and damp the whole time. The staff are very friendly, nice, hospitable and really had a great service as they are so accomodating. The only thing we were a little upset was when we were resting after a long bumpy travel by bus, we put the Do Not Disturb sign outside the door but all of a sudden they just unlock the door because they was gonna fix something in one of their drawers. I was in my bra and panty laying in bed and they never even let us know ahead that they were gonna fix something. They dont wait when there is no more guest or give a heads up ahead so we will be prepared. We didnt want to be disturbed and it happened twice that they just unlock the door without knocking and asking. We are happy with their service though, there was no buffet breakfast but you can order from the menu and they will cook it for you fast. The staff in the restaurant were nice and accomodating, we tipped one that was always there to take care of our breakfast as she was really hard working. The hotel was very close to everything in the main town but it is just up on a hill but manageable, we love walking back n forth.
Ggav.tedAmazing stay at Sapa Town! The location is walking distance to the shops in town but not too near so much so that we can still enjoy the peace and tranquility of the place. Aliana hotel is the place to stay for when you visit Sapa Town not only their beds are comfortable, the room space and service is great! Kudos to Loang and the team at Aliana who speaks great English and provided excellent hospitality and service!
LLizzieWAfter 4 days on the ha giang loop we wanted to find somewhere to rest and relax. We were so impressed by this hotel that we booked an extra night, it’s easily the nicest place we have stayed in Vietnam and such great value for money. The hotel and rooms are really well kept and gorgeously decorated, beds super comfortable and cleaned each day. We had a minor issue with the heat for the shower which they fixed within 10 minutes and didn’t have an issue with after that - the shower is the best we have had in Vietnam too it was hot with good pressure. The reception staff are so kind and helpful which gives the hotel a personal touch. There was a huge selection for breakfast. Location is just out of the hustle and bustle so it’s nice and quiet but everything you need is a short walk away! I often question the legitimacy of reviews for hotels but can confirm this one is worth every penny!
Eeman21221st of all! The host or property will respond well and accommodate what you need .
Location: Huh!!!!! You guys will not regret
Price: reasonable
Staff: ??? Ops! They will act fast. No doubt.
I will check 1st with the property how I can accommodate.. the hotel itself is very good with mountain views. Yes, my time is after Thypoon so there is a slight nature change.
Renovation and improvement matters are starting to do.
The room is very spacious, the bed is nice..
Guysss!!! I don't want to say more. You just book and see their hospitality.
Adios!! 😘😘😘😘
NNurulGorgeous room, stayed in deluxe queen room with beautiful view. Experienced both foggy and clear skies which gave different experiences. Staff were helpful, breakfast is good, beautiful view at the pool. Location is near fansipan and cat cat village. Totally recommend. Shout out to receptionist Kate and staff Jesse for their hospitality.
JJared Dean TravelChecking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
ZZoeVHWe had such a lovely stay at the Sapa Farmstay! The local family running the establishment is warm, friendly, and hospitable. We ate dinner with them twice—the food was beyond delicious and fresh, and I loved the family-style atmosphere during mealtime.
The rooms were just like the photos: comfy, clean, and well-decorated, with plenty of hotel-style amenities! The only minor drawback was the hot water…it was quite cold in Sapa during our visit in January, and the hot water never lasted more than 3 minutes or so during showers. This was a minor issue, though, and we will for sure re-book when we return to Sapa again!
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