The hotel's design is very stylish and the facilities are excellent, but there's always a long queue at the front desk. The room was clean and tidied up daily. The only letdown was a cockroach suddenly appearing in the bathroom... The hotel really needs to do a thorough pest control.
Great hotel. You can use the valet parking ($50) or a public parking just across the street ($5).
The hotel is beautiful, cleaning, offers a good breakfast.
Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
The location, room cleanliness, and service were all excellent, and it was a very satisfying stay as it was a new hotel that opened this year. I would 100% stay here again next time~
Perfect spot to rest your head after spending the day in the historic district- it’s quiet, clean and beautiful. A quick walk to the riverfront and a fantastic view of the ships coming through on the river.
The accommodation is really good, but the breakfast is unchanged on the first floor, and then the deposit of 200 US dollars will be charged. If there is no problem with check-out, they said that they will return three to five days. The deposit is indeed a bit high. The accommodation is really good and comfortable.
Nice hotel, clean room. Hall was always a mess but that is probably due to being on the same floor as the Conference Center. Pool was kind of a mess, it looked like several days worth of regular debris that falls in an outdoor pool. There was no hot tub, which the site advertised and I was really looking forward to. I also don't know why I have to pay $5 to self park in the $35/day parking garage. Just call it $40.
113 reviews
7.2/10
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7.4/10
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
IInonge ChifukaCustomer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great.
The staff were friendly and very helpful.
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
JJANGConvenient location for access to downtown and to travel outside city limits but facilities are quite old without proper repairing. Staff was kind but still somewhat behind comparing with other Hilton sites. Valet system is not well being operated.
GGuest UserHotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
GGuest UserGreat hotel. You can use the valet parking ($50) or a public parking just across the street ($5).
The hotel is beautiful, cleaning, offers a good breakfast.
GGuest UserThe location is very good. Although it is an old hotel, the service and quality are still good. Recommended, cost-effective in the local high!
GGuest UserVery nice newer hotel. Service was ok. Security arrived quickly to reset the safe, though the maintenance staff couldn't fix my dripping shower faucet. They showed up right away, misdiagnosed the problem and said it would stop over time. It didn't. When I notified the front desk the next morning, they assured me that maintenance would be there to fix it. They never showed up again. Three days of hearing a dripping shower faucet...
Oh yeah, and don't get a room on the second floor near the fitness center. Gyms bros too weak to properly put down dumbbells. *****s letting them drop and thus rattling everything on the floor at all hours of the day and night.
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