The hotel's design is very stylish and the facilities are excellent, but there's always a long queue at the front desk. The room was clean and tidied up daily. The only letdown was a cockroach suddenly appearing in the bathroom... The hotel really needs to do a thorough pest control.
Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
Pros: nice room with great beds.
Hot breakfast at Houlihan’s in the morning
Free bottles of water
Cons: long black hair on towels
Small bathroom. The door open inward which made it smaller
Overall I love the hotel. The bed is ok. The breakfast was excellent! What I don’t like is paying $20 per day for parking and having to pay $4.95 per day for Wi-Fi.
Booked a night here only for the beignet, and it’s been removed from the menu. I also had people in the next room blasting music at 3:30am. I called security to report it, they never came had to get up and go down stairs and ask again and finally security came up to quite the guest.
There is no breakfast in the hotel, but there is a small cafe on the first floor. The Palm restaurant in the lobby has a good appetite and is worth recommending. There is a large shopping mall around, which is convenient for shopping.
The environment and hygiene are good, and the hotel lobby is also very grand.
There are also many large meeting rooms there. So, in addition to tourists, it is also very convenient for business trips to hold meetings.
However, there were not many guests on the day we stayed, so there was no breakfast buffet.
The staff are very willing to come again.
My husband and I booked this hotel for our first time in Atlanta. We wanted a hotel that was near a bunch of attractions while we were visiting a friend. I had no issues with this hotel except for the fact that when we asked for additional coffee cups and condiments for our room they kept telling us they ran out and couldn't help us. The coffee is supposed to be complimentary, but they kept telling us they would send someone to give us cups but no one ever showed up. Other than that, the room was cozy, nice and perfect for what we wanted. This was my fault, but I ended up picking a twin and we barely fit on the bed, but it was still comfortable.
The hotel itself is located about 15 minutes away from the Georgia Aquarium, World of Coca Cola and The Centennial Olympic Park. Highly recommend this hotel if you plan on seeing any of these or the stadium. Plenty of food nearby too!
Very Good
216 reviews
8.4/10
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8.8/10
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GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
IInonge ChifukaCustomer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great.
The staff were friendly and very helpful.
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
GGuest UserMy husband and I booked this hotel for our first time in Atlanta. We wanted a hotel that was near a bunch of attractions while we were visiting a friend. I had no issues with this hotel except for the fact that when we asked for additional coffee cups and condiments for our room they kept telling us they ran out and couldn't help us. The coffee is supposed to be complimentary, but they kept telling us they would send someone to give us cups but no one ever showed up. Other than that, the room was cozy, nice and perfect for what we wanted. This was my fault, but I ended up picking a twin and we barely fit on the bed, but it was still comfortable.
The hotel itself is located about 15 minutes away from the Georgia Aquarium, World of Coca Cola and The Centennial Olympic Park. Highly recommend this hotel if you plan on seeing any of these or the stadium. Plenty of food nearby too!
GGuest UserHotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
GGuest UserGreat hotel. You can use the valet parking ($50) or a public parking just across the street ($5).
The hotel is beautiful, cleaning, offers a good breakfast.
GGuest UserThe environment and hygiene are good, and the hotel lobby is also very grand.
There are also many large meeting rooms there. So, in addition to tourists, it is also very convenient for business trips to hold meetings.
However, there were not many guests on the day we stayed, so there was no breakfast buffet.
The staff are very willing to come again.
GGuest UserVery nice newer hotel. Service was ok. Security arrived quickly to reset the safe, though the maintenance staff couldn't fix my dripping shower faucet. They showed up right away, misdiagnosed the problem and said it would stop over time. It didn't. When I notified the front desk the next morning, they assured me that maintenance would be there to fix it. They never showed up again. Three days of hearing a dripping shower faucet...
Oh yeah, and don't get a room on the second floor near the fitness center. Gyms bros too weak to properly put down dumbbells. *****s letting them drop and thus rattling everything on the floor at all hours of the day and night.
灰灰灰灰的小管家The hotel is super new, fully equipped and cost-effective, located at the junction of 285 and 400. Parking is $14 per day. There is also a small garden behind, and the basic scenery of each room is good. This is the right price. There are a lot of breakfasts, although they are not eaten, but they should be good. You can book them in the room the next day. Not taking pictures but definitely better than the surrounding
CCathyThe place was amazing. The employees were awesome, very friendly and courteous. The only thing I didn’t like was check in time was at 4 o’clock, but it was conveniently located for Stone Mountain and we got an Van service from the Hotel to take us to the laser light show which saved us a lot of time in travel And Eddie was our driver and he was amazing 
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